Dear Telkomsel customers,
Starting from March 7, 2022, Telkomsel will implement an adjustment in the active period policy for customer numbers to be as follows:
- Customer's active period will be adjusted to a maximum of 365 days.
- If the SIM card is not connected to the Telkomsel network for 90 consecutive days, then the SIM Card will enter a grace period. Please top up your credit balance or buy a package so that the SIM card can be reactivated.
- Active period due to credit balance top-up or buying packages does not apply accumulation.
- The Telkomsel PraBayar (prepaid) SIM Card cycle policy may change from time to time as determined by Telkomsel. Information on these changes will be provided on Telkomsel's official communication media.