The active period of a card is the validity period of using Telkomsel's services on a prepaid number. When your card/number is active, you can access the internet, make phone calls, and send SMS. When the active period ends then your card is in the grace period.

The grace period is a period of 30 days after the active period ends if there is no activity to top up credit or buy packages on a prepaid number. As long as your card/number is within the grace period, you will not be able to access the internet, make phone calls, or send SMS. When the grace period ends, the number, package, and credit will be forfeited and cannot be used even if you have a lot of remaining quota or credit.

The validity period is the period of time during which the package quota can be used. Each package you buy has a validity period, for example 1 day, 3 days, 7 days or 30 days. Your package quota cannot be used if the validity period has expired.

You can manage the active period of your Telkomsel PraBayar card with the following 6 ways:

1. Credit top-up
   Credit top-up can extend the card's active period according to the top-up amount with a maximum of 365 days. The active period does not accumulate from multiple top-ups but based on the longest active period.
2. Package purchase (internet, combo, voice, SMS)
   • Purchasing a package extends the card’s active period, based on the validity period of the package.
   • Purchasing a package in the grace period changes the card’s status to active and adds the active period according to the package's validity period.
   • Purchasing a package does not extend the card’s active period cumulatively, the active period is based on the longest package validity period.
3. Receive a package gift (internet, combo, voice, SMS)
   • Receiving a data package extends the card’s active period, based on the validity period of the package.
   • Receiving a data package in the grace period changes the card’s status to active and adds the active period according to the package's validity period.
   • Receiving a data package does not extend the card’s active period cumulatively, the active period is based on the longest package validity period.
4. Usage

   Activities such as making calls, sending SMS, accessing the internet using non-package tariffs, and purchasing a package using a credit balance at the minimum usage extend the card’s active period by 30 days.

5. Extension package purchase

   Purchasing an extension package extends the card’s active period cumulatively by a maximum of 365 days. More details about available extension packages can be found here.

6. Make sure that your card is connected to the Telkomsel network. If the card is not connected for 90 consecutive days, your card changes status to a grace period.

Please note that you should actively use the Telkomsel services so that your favorite SIM card number continues to stay active.

• Check the homepage on the MyTelkomsel App.
• Access *888#.

Your card/number will enter a grace period of 30 days. In order for the card to return to its active period to enjoy Telkomsel services and avoid burning the card and number, please top up your credit or buy a data package.