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Yes. Starting from July 1, 2023, IndiHome has officially become a part of Telkomsel.
By integrating IndiHome which offers stable internet connection through optical fiber with Telkomsel’s wide broadband cellular network, it allows IndiHome and Telkomsel customers to get a smooth broadband connectivity and better digital experience inside and outside their home, without being limited to just one certain network technology. In the future, Telkomsel will also develop various product and service offers with more affordable prices and added values, that integrate all the advantages of IndiHome fixed broadband and Telkomsel mobile broadband services such as Orbit, Telkomsel PraBayar (prepaid), and Telkomsel Halo (postpaid).
You don’t have to re-register, your IndiHome service will be registered in Telkomsel’s system.
No, you don’t have to change anything after IndiHome transfers to Telkomsel.
No, there’s no change. You will be informed regularly if there’s a change or further product offers.
Currently, IndiHome billing is not merged with Telkomsel Halo. We will inform you further if there’s a change in IndiHome and Telkomsel billing.
Your myIndiHome Poin can still be used according to the applied terms and conditions on the app. Currently, there’s no plan to merge myIndiHome Poin and Telkomsel Poin. We will inform you further if there’s a change.
IndiHome HVC benefits can still be used according to the applied terms and conditions. Currently, IndiHome and Telkomsel HVC segments are not merged. If there's any change, we will inform you.
Now we have Telkomsel one packages as bundling offers that combine fixed broadband and mobile.
Now there’s a new feature to monitor your IndiHome account on MyTelkomsel App for you whose Telkomsel number has been registered in IndiHome profile.
Landline is one of the IndiHome services that has been transferred to Telkomsel. But there’s no change of customer’s packages.
Currently, there’s no change in landline numbers. We will inform you further if there’s a change.
Yes. Starting from July 1, 2023, all Telkomsel GraPARI outlets are ready to provide information and assistance for IndiHome customers.
Yes, Plasa Telkom still currently provides services for IndiHome customers.
Yes. Starting from July 1, 2023, all Plasa Telkom outlets are ready to provide information and assistance for Telkomsel customers.
You can contact IndiHome through:
You will receive information about IndiHome service transfer to Telkomsel via the contact you use during registration (email/WhatsApp/SMS), or you can contact one of our Contact Centers.
Please let us know about the issues you’re facing via one of our Contact Centers. We will forward it to the relevant division and get it solved.
Starting from August 1, 2023, the IndiHome billing changes to accommodate the IndiHome service transfer from Telkom to Telkomsel.
Basically, IndiHome billing by Telkomsel consists of the same information that the previous billing had. The differences are the format, the inclusion of the customer’s ID number, usage period, billing date, and the issued payment receipt from the previous billing period (with an electronic stamp applied for payment worth more than Rp5 million).
IndiHome billing applies as a tax invoice with the billing/invoice number as the tax invoice number.
The billing issued in early July 2023 refers to the usage between June 1 – 30, 2023 that was still issued by Telkom.
For ease of period identification, IndiHome billing will be dated according to the last month of usage. For the usage period of July 1 – 31, 2023, the billing will be issued by Telkomsel in early August 2023 with a billing date of July 31, 2023.
Starting from July 1, 2023, all payment channels/outlets can still be used as well as all Telkomsel GraPARI outlets.