Unable to connect to the Internet?

Make sure you have enough credit and have paid your bill
Make sure you have enough credit and have paid your bill
  • Top up your credit balance or pay your bill through MyTelkomsel application, MyGraPARI, Veronika Virtual Assistant or any other place.
  • Contact Veronika Virtual Assistant on the following application channels:
    • LINE: tsel.me/lineVA2
    • Facebook Messenger: tsel.me/fbV2
    • Telegram: tsel.me/telegramVA2 
    • Situs Web: www.telkomsel.com
    • WhatsApp: tsel.me/wa2
    • Aplikasi MyTelkomsel: my.telkomsel.com/app/chatbot
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Make sure you have Internet quota
Make sure you have Internet quota
  • Check your remaining quota through MyTelkomsel application, MyTelkomsel website, UMB *888#, or Veronika Virtual Assistant by typing "Check Quota".
  • If you don't have any quota, please buy package on MyTelkomsel app, MyTelkomsel website, UMB * 888 # or Veronika Virtual Assistant.
  • Contact Veronika Virtual Assistant on the following application channels:
    • LINE: tsel.me/lineVA2
    • Facebook Messenger: tsel.me/fbV2
    • Telegram: tsel.me/telegramVA2
    • Website: www.telkomsel.com
    • WhatsApp: tsel.me/wa2
    • MyTelkomsel application: my.telkomsel.com/app/chatbot
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How to Set Telkomsel APN
How to Set Telkomsel APN
  • Make sure your device APN is configured correctly.
  • Your APN settings must be configured to 'Internet' with username and password left blank.
  • Follow the instructions below for Telkomsel 4G APN Settings on your cellphone:
    • APN Settings on Android phones: Settings > Mobile Network Settings > Access Point Names > Fill in your new APN settings. Type in 'Internet' and leave your username and password blank.
    • APN settings on iOS phones: Menu Settings > Cellular > Cellular Data Options > Cellular Data Network, then fill in your APN settings.
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Refresh the network
Refresh the network

Refresh your Network by turning on and off Airplane Mode (turn it on first, and then turn it off). Turn On to activate the Airplane Mode, and Off to deactivate it. Make sure to select a single network such as 2G/3G/4G only and try on another device

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Change your location
Change your location

If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to open space.

 

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Contact us
Contact us

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:

  • LINE: tsel.me/lineVA2
  • Facebook Messenger: tsel.me/fbV2
  • Telegram: tsel.me/telegramVA2 
  • Situs Web: www.telkomsel.com
  • WhatsApp: tsel.me/wa2
  • Aplikasi MyTelkomsel: my.telkomsel.com/app/chatbot
  • Facebook Telkomsel
  • Twitter @Telkomsel
  • Email : cs@telkomsel.co.id
  • Call Center 188
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