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Make sure your device APN is configured correctly.
Your APN settings must be configured to 'Internet' with username and password left blank.
Follow the instructions below for Telkomsel 4G APN Settings on your cellphone.
Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.
If you still have problem with the network, update your location by following these steps:
a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.
b. For iOS, go to Settings > General > Reset > Reset Network Setting
If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.
You can activate or deactivate your internet by accessing the following codes from your smartphone:
Please make sure you always restart your mobile phone after accessing one of those codes. This internet activation or deactivation process will not affect your internet package.