1

Make sure you have enough credit and have paid your bill

Please reload your credit or pay your bill through:

MyTelkomsel app

MyTelkomsel web

MyGraPARI or any other channel.

2

Make sure you have FLASH quota

Check your remaining quota through MyTelkomsel app, MyTelkomsel web, or through UMB by dialling *888#. If you have no quota, please activate FLASH package.

3

Make sure your device APN is configured correctly

Your APN setting should be configured to ‘Internet’ with the username and password left blank.

  • Android: Go to Settings > Mobile Network Setting > Access Point Names > New APN. Type ‘Internet’ and leave your username and password blank.
  • iOS: go to Settings > Cellular > Cellular Data Options > Cellular Data Network to fill your APN settings.
4

Refresh the network

Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.

If you still have problem with the network, update your location by following these steps:

a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.

b. For iOS, go to Settings > General > Reset > Reset Network Setting

5

Change your location

If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.

6

Contact us

If the problem persists for more than 24 hours, please contact us by: