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Your APN setting should be configured to ‘Internet’ with the username and password left blank.
Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.
If you still have problem with the network, update your location by following these steps:
a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.
b. For iOS, go to Settings > General > Reset > Reset Network Setting
If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.