Make sure you have enough credit and have paid your bill

Please reload your credit or pay your bill through:

MyTelkomsel app

MyTelkomsel web

MyGraPARI or any other channel.

Make sure you have FLASH quota

Check your remaining quota through MyTelkomsel app, MyTelkomsel web, or through UMB by dialling *888#. If you have no quota, please activate FLASH package.

How to Set Telkomsel APN

Make sure your device APN is configured correctly.

Your APN settings must be configured to 'Internet' with username and password left blank.

Follow the instructions below for Telkomsel 4G APN Settings on your cellphone.

  • APN Settings on Android phones: Settings > Mobile Network Settings > Access Point Names > Fill in your new APN settings. Type in 'Internet' and leave your username and password blank.
  • APN settings on iOS phones: Menu Settings > Cellular > Cellular Data Options > Cellular Data Network, then fill in your APN settings.

Refresh the network

Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.

If you still have problem with the network, update your location by following these steps:

a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.

b. For iOS, go to Settings > General > Reset > Reset Network Setting

Change your location

If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.

Self Service for Internet Activation and Deactivation

You can activate or deactivate your internet by accessing the following codes from your smartphone:

  • *363*213# for internet activation
  • *363*212# for internet deactivation

Please make sure you always restart your mobile phone after accessing one of those codes. This internet activation or deactivation process will not affect your internet package.

Contact us

If the problem persists for more than 24 hours, please contact us by:

Make sure you have enough credit and have paid your bill

  1. Please reload your credit or pay your bill through: MyTelkomsel app MyTelkomsel web MyGraPARI or any other channel.

Make sure you have FLASH quota

  1. Check your remaining quota through MyTelkomsel app, MyTelkomsel web, or through UMB by dialling *888#. If you have no quota, please activate FLASH package.

How to Set Telkomsel APN

  1. Make sure your device APN is configured correctly. Your APN settings must be configured to 'Internet' with username and password left blank. Follow the instructions below for Telkomsel 4G APN Settings on your cellphone.
  2. APN Settings on Android phones: Settings > Mobile Network Settings > Access Point Names > Fill in your new APN settings. Type in 'Internet' and leave your username and password blank.
  3. APN settings on iOS phones: Menu Settings > Cellular > Cellular Data Options > Cellular Data Network, then fill in your APN settings.

Refresh the network

  1. Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS. If you still have problem with the network, update your location by following these steps: a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel. b. For iOS, go to Settings > General > Reset > Reset Network Setting

Change your location

  1. If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.

Self Service for Internet Activation and Deactivation

  1. You can activate or deactivate your internet by accessing the following codes from your smartphone:
  2. *363*213# for internet activation
  3. *363*212# for internet deactivation Please make sure you always restart your mobile phone after accessing one of those codes. This internet activation or deactivation process will not affect your internet package.

Contact us

  1. If the problem persists for more than 24 hours, please contact us by:
  2. Email: cs@telkomsel.co.id
  3. Twitter: @telkomsel
  4. Facebook: Telkomsel
  5. Call 188 for kartuHalo, simPATI, Kartu As and Loop customers