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What is Halo⁺ package?
Halo⁺ package is a new package for Telkomsel Halo customers that offers internet quota of up to 350GB, voice calls and SMS to all domestic operators, and Roaming Quota. Halo⁺ package will be automatically renewed following Telkomsel Halo billing cycle/period.
Who can subscribe to Halo⁺ package?
Halo⁺ package is available for Telkomsel Halo new customers, customers who switch from Telkomsel PraBayar to Telkomsel Halo, and Telkomsel Halo existing customers. For Telkomsel Halo's existing customers, you can switch to Halo⁺ starting from the Rp100,000 variant.
What are the advantages of the Halo⁺ subscription package?
Halo+ Package offers various packages to meet the customers’ needs, from Halo+ bold 100K to Halo+ supreme 550K.
Halo+ bold is the latest Telkomsel postpaid package with a competitive price and 3x bigger data quota compared to the previous Halo+ Package. Halo+ bold also offers more variants of Extra Benefit.
Halo+ supreme is the latest Telkomsel postpaid package offering the best benefits in Indonesia. It provides 3x bigger data quota compared to the previous Halo+ Package with up to 350GB, various attractive Prestige benefits such as Personal Assistance, Fast Track HVC Tier, Best Network Services—as well as free Netflix and Prime Video subscription for 12 months.
Does Halo⁺ package price include tax?
No, the package price does not include 11% VAT.
Can I switch from Telkomsel PraBayar (prepaid) to subscribe to Halo⁺ package?
Yes, you can switch from Telkomsel PraBayar (prepaid) to Telkomsel Halo (postpaid) to get Halo⁺ package. You can sign up using the same number without coming to GraPARI by accessing this page.
Can Telkomsel Halo customers who have not used the Halo⁺ package move/migrate to the Halo⁺ package?
Telkomsel Halo numbers that have not used the Halo Package can switch packages to Halo Package via My Telkomsel App, UMB *366#, Call Center 188, or the nearest Grapari.
What is Telkomsel Halo?
Telkomsel Halo is a postpaid service from Telkomsel that can be used at any time (24 hours) on all Telkomsel networks (2G, 3G, 4G, and 5G) with various benefits including unlimited services such as All Network Quota for data and voice, unlimited quota to access preferred applications, and roaming. Customers can also enjoy the convenience of making bill payment across various payment channels, as well as the availability of information and the use of invoices in full.
Who can become a Telkomsel Halo customer?
Everyone can become Telkomsel Halo customers by signing up through GraPARI or Telkomsel's online and offline partners. In addition, Telkomsel PraBayar (prepaid) customers can also switch to Telkomsel Halo service.
What are Telkomsel Halo services?
The Telkomsel Halo service consists of the Halo Unlimited Monthly Package, the Data Add-on package, voice, SMS and entertainment as well as services with basic voice and SMS rates.
Where can I get complete information regarding Telkomsel Halo?
Complete information regarding Telkomsel Halo can be found on this page.
Where can I register to become a Telkomsel Halo customer?
Telkomsel Halo registration can be done on Telkomsel several channels such as GraPARI, Telesales, and web-based Telkomsel as well as Telkomsel partner channels (offline and online distributor partners via e-commerce).
How to limit usage every month?
Telkomsel Halo customers can limit their service by activating the Credit Limit Service (CLS) for both domestic and international usage.
How do I pay my Telkomsel Halo bill?
Customers will receive a bill or price details related to the use of Telkomsel Halo every month at the end of the Telkomsel Halo billing period, which can be paid through LinkAja, MyGraPARI, MyGraPARI Tunai, MyTelkomsel, ATM/Internet Banking, GraPARI, retail channels (Indomaret and Alfamart), as well as e-commerce in collaboration with Telkomsel.
Is Telkomsel Halo bill payment through the payment partner's a channel/facility subject to admin fees/transaction fees from the payment partner?
Starting November 1, 2022, Telkomsel Halo bill payments through payment partners (banking, e-commerce, fintech, modern channels, and other payment channels) are subject to admin fees/transaction fees set by the payment partner.
What are the admin fees/transaction fees from payment partners for Telkomsel Halo bill payments?
Admin fee/transaction fee is a policy of charging fees for bill payments set by payment partners (banking, e-commerce, fintech, modern channels, and other payment channels) and assigned to Telkomsel Halo customers/partner service users who make Telkomsel Halo bill payments through/using payment partner channels that work together with Telkomsel in their capacity as Payment Service Providers (PSP) or Financial Service Providers (FSP) concerning the provisions of Indonesian financial sector regulations.
The application of admin fees/transaction fees by Telkomsel Halo bill payment partners as payment service providers is following Bank Indonesia Regulation Number: 23/6/PBI/2021 concerning Payment Service Providers/PJP (and its implementing regulations), which regulates the authority of PJP to charge fees to service users to facilitate transaction payments, including bill payment services.
Are Telkomsel bill payments through autodebit/autopayment accounts and credit cards subject to admin fees from banking partners?
Admin fees do not apply to payments via autodebit/autopayment accounts and credit cards of banking partners.
What payment partners serve Telkomsel Halo bill payments?
Check the list of official payment partners that serve Telkomsel Halo bill payments by calling the Call Center 188.
How much is the admin fee/transaction fee for Telkomsel Halo bill payment through payment partner channels/facilities?
The authority for the value of admin fees/transaction fees for Telkomsel Halo bill payments through payment partners is determined/set by each payment partner and can change at any time. For further information, please contact customer service for each payment partner to be used.
Where is the proof of the imposition of admin fees/transaction fees for Telkomsel Halo payments?
Proof of imposition of admin fees/transaction fees for Telkomsel Halo payments will be listed on the payment sheet/receipt of each payment partner.
What is Billing Period?
The Billing Period is the time span for using Telkomsel Halo which will be accumulated as a bill at the end of the period. Bills will be sent to customers every month via SMS, email, and can be viewed on MyTelkomsel App.
Will the customer get billing payment information?
Yes, Telkomsel will send notifications via SMS or MyTelkomsel App from the time the bill is issued until the payment is due.
How long is the Telkomsel Halo payment period that can be done?
You can make Telkomsel Halo payments during the payment period, which is for approximately 15 days from the outgoing bill to the bill's due date.
What if the Telkomsel Halo payment is not made until the due date?
Your Telkomsel Halo number will be blocked in the first phase, which is 10 days after Telkomsel Halo is due. You can't make calls, send SMS, and use the internet network but can still receive calls and SMS.
What if the Telkomsel Halo payment is not made until the first phase of the blocking period is over?
Your Telkomsel Halo number will be fully blocked for a month after the first phase of your Telkomsel Halo blocking is complete. Your Telkomsel Halo can be reactivated after payment is made.
What is the PAYU (Pay as You Use) tariff or non-package tariff that applies at Telkomsel Halo?
Service | Zone 1 | Zone 2 | Zone 3 | Zone 4 | ||||
Sumbagut, Sumbagsel, Bali, NTT, NTB | Jabodetabek, Jabar, Jateng | Jatim | Kalimantan, Sulawesi, Sumbagteng, Papua, and Maluku | |||||
Voice | SMS | Voice | SMS | Voice | SMS | Voice | SMS | |
To Telkomsel Number | Rp1,800/60s | Rp230 | Rp1,800/60s | Rp230 | Rp1,800/60s | Rp230 | Rp1,800/60s | Rp240 |
To All Operators | Rp1,800/60s | Rp240 | Rp1,800/60s | Rp240 | Rp1,800/60s | Rp240 | Rp1,800/60s | Rp250 |
Halo⁺ package Terms and Conditions
Terms and Conditions for new Halo subscriptions via the website
Subscription Clause
To find out the General Terms of Subscription of Telkomsel Halo, you can go to Subscription Clause | Telkomsel.
Privacy Policy
To find out the Privacy Policy of Telkomsel Services, you can go to Privacy Policy | Telkomsel.
Other Terms and Conditions
To find out the General Terms and Conditions of Telkomsel Services, you can go to Terms and Conditions | Telkomsel.