Frequently Asked Questions

You can earn Telkomsel Poin based on your Special Customer category with the following criteria:

Type of Transaction	Category	Total Telkomsel Poin Earned
Every Rp10,000 of prepaid recharge/total bill payment will get 1 Poin	Diamond	X4
	Platinum	X3
	Gold	X2
	Silver	X1

Special Customer is the new method of customer categorization determined based on the customer’s length of subscription and average spending. The higher your category is, the more services and special programs you can enjoy. By becoming a Special Customer, all Telkomsel Halo and Telkomsel PraBayar (prepaid) customers have the chance to enjoy Telkomsel services and loyalty programs according to their level respectively.

Yes. Your Special Customer category will be upgraded based on your consumption for the last 3 months. The higher your average spending is, the higher your level will be.

If your average spending for the last 3 months is sufficient to upgrade your level, your category will be upgraded in the next month.
If your average spending for the last 3 months is lower than your previous achievement, your category will stay the same until the next 3-month evaluation.

There are some benefits you can get based on your Special Customer category, here are the details:

	Silver	Gold	Platinum	Diamond
Telkomsel Poin	1x	2x	3x	4x
Service	Standard service at GraPARI and Call Center.			Priority service at GraPARI and Call Center.

Note: The benefits may change at any time.

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Frequently Asked Questions