More Rewards for You!

Special Customer is the new method of customer categorization determined based on the customer’s length of subscription and average spending. The higher your category is, the more services and special programs you can enjoy. By becoming a Special Customer, all kartuHalo, simPATI, KARTU As, and Loop customers have the chance to enjoy Telkomsel services and loyalty programs according to their level respectively.

Your Special Customer category will be determined based on your length of subscription and average spending, with the following criteria:

You can check your Special Customer category via MyTelkomsel App ver. 4.4. You will find your Special Customer profile on the main page. To download MyTelkomsel App, click http://tsel.me/1.

Your Special Customer category will determine the amount of Telkomsel POIN you get, what loyalty programs you can participate in, and other services you can enjoy.

No, you will automatically become a Special Customer based on your length of subscription and average spending.

Yes. Your Special Customer category will be upgraded based on your consumption for the last 3 months. The higher your average spending is, the higher your level will be.

• If your average spending for the last 3 months is sufficient to upgrade your level, your category will be upgraded in the next month.
• If your average spending for the last 3 months is lower than your previous achievement, your category will stay the same until the next 3-month evaluation.

Your Special Customer category will be upgraded every month based on the Special Customer mechanism.

There are some benefits you can get based on your Special Customer category, here are the details:

Note: the benefits may change at any time.

Telkomsel POIN is a loyalty program intended for Telkomsel customers (kartuHalo, simPATI, KARTU As, and Loop). You can earn Telkomsel POIN that can be redeemed for various special offers and benefits that can be checked on Telkomsel POIN rewards catalog via *700# or MyTelkomsel App.

You can start collecting Telkomsel POIN in 24 hours after recharging your prepaid credit balance or paying your postpaid bill in a minimum amount of Rp50,000 (in a month).

• kartuHalo customers will get Telkomsel POIN after completing their bill payment.
• simPATI, KARTU As, and Loop customers will get Telkomsel POIN in 24 hours after recharging credit balance.

You can exchange your Telkomsel POIN via UMB or the MyTelkomsel application by following the steps below:

Redeem Telkomsel POIN via UMB

1. Open your dial-up menu and dial UMB code *700#
2. Then various attractive offers will appear
3. Select the appropriate offer and exchange your Telkomsel POIN

Redeem Telkomsel POIN via MyTelkomsel App

1. Login to MyTelkomsel App
2. Select Exchange on the Telkomsel POIN menu
3. Various attractive offers will appear
4. Select the appropriate offer and exchange your Telkomsel POIN

You can redeem your Telkomsel POIN with the LinkAja Bonus Balance. You can also redeem your Telkomsel POIN in the Telkomsel Siaga Sebar Hepi program to get lottery coupons by buying packages or playing Gosok Hep.

You can earn Telkomsel POIN based on your Special Customers category with the following criteria:

Please check the following simulation:

Yes, you have to recharge or pay your bill at least Rp50,000 a month to start collecting Telkomsel POIN.

Yes, your Telkomsel POIN is valid to redeem only until December 31^st, 2019 at 23:59 GMT+7 (Jakarta).

You can redeem your Telkomsel POIN for the following categories:

• Telkomsel SMS, voice and data packages.
• Digital product packages such as ringtones, content and games.
• A variety of products and discounts from merchants we are partnering with.
• LinkAja balance. More about LinkAja here.
• You can browse the full catalogue of rewards on http://tsel.me/1.

No, you cannot send Telkomsel POIN to another Telkomsel number.

Check your Telkomsel POIN by following these simple steps:

• Open the dial menu on your phone
• Press *700# then select call
• You can also check your Telkomsel POIN via SMS by typing POIN and send it to 777 or enter the MyTelkomsel App to find out your Telkomsel POIN amount

All corporate customers in the Personal-Paid category are eligible for Telkomsel POIN.

The amount of Telkomsel POIN that Personal-Paid Corporate customers can earn is the same with the regular customers.

The normal Telkomsel POIN calculation does not apply to customers of Corporate Paid category, but they will receive special loyalty program by Telkomsel. Please contact your Telkomsel Account Management for more information.

It is a Telkomsel program for Diamond, Platinum, and Gold customers where they can get one of the 4 reward options by redeeming Telkomsel POIN.

All existing prepaid (simPATI, KARTU AS, Loop) and postpaid (kartuHalo) customers who belong to Diamond, Platinum, and Gold customer category.

This program starts on August 1^st to 31^st, 2019.

You can redeem your Telkomsel POIN to get one of these rewards (depends on your customer category):

Redemption Mechanism:

• You can get one of the reward options above by redeeming 5 Telkomsel POIN.
• The gift can only be redeemed via MyTelkomsel App 4.4.
• For MAXstream quota, you will also be charged Rp10.
• All of the rewards are subject to availability. If the reward you prefer is no longer available, you can choose another option.

1. MAXstream data quota
   1. MAXstream package is only valid for domestic use (not valid for International Roaming; you will be charged separately) with 3-day validity.
   2. Includes access to all Live Channels on MAXstream (except Cartoon Network).
   3. The quota can be used to access MAXtream, HOOQ, VIU, Nickelodeon Play, Klik Film, and beIN Sports Connect.
   4. After you ran out of quota, you will be charged with internet basic tariff (PAYU/non-package).

2. Zalora E-voucher
   1. Redeem Telkomsel POIN by clicking the ‘redeem’ button on MyTelkomsel App to receive notification SMS from Zalora.
   2. The reward value shall follow the customer category:

3. You can use the voucher code from MyTelkomsel until September 28^th, 2019.
4. This promo is not valid for products with ‘non-sale items’ and ‘voucher code doesn’t apply for this product’ tags on the product page. For further information, please visit zalora.co.id/faq-non-sale.
5. The voucher code cannot be combined with other promotions.
6. The voucher code can only be used once.
7. The voucher that you already used cannot be returned nor cashed if you cancel your order.
8. ZALORA has the right to cancel your order or voucher code if we find any fraud or manipulation indication.

3. Agoda E-voucher 
   1. Redeem Telkomsel POIN by clicking the ‘redeem’ button on MyTelkomsel App to receive notification SMS from Agoda.
   2. Get discount up to 70%+8% for hotel reservation all around the world on Agoda.
   3. Input the voucher code on http://agoda.com/tsel.
   4. You can use the voucher code from MyTelkomsel until September 30^th, 2019.
   5. Terms & conditions apply.

4. LinkAja Bonus
   1. LinkAja bonus balance can be used for:

a. Credit balance and data purchase.

b. Transactions at LinkAja TAP & SNAP merchant and payment via token.

c. PLN/electricity payment, kartuHalo, PDAM/water, BPJS/insurance, etc.

d. Online shopping.

e. Game voucher, and

f. Taxi payment via My Blue Bird.**

*Your main balance must be at least Rp2,500 to pay your bills. The admin fee will be deducted from the main balance.

**Your LinkAja main balance must be more than the estimated fee of Blue Bird.

2. You can only check your LinkAja bonus balance on LinkAja app.
3. LinkAja bonus balance can be combined with the main balance when you make a payment transaction.
4. LinkAja bonus balance will be expired on September 29^th, 2019 at 23:59 Jakarta time.
5. LinkAja has the right, without prior notice, to take any necessary action if there is any indication of fraud or manipulation.