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Never running out of internet quota and credit balance. Top up anytime using Telkomsel SmartPay on MyTelkomsel App and pay later!
To activate Telkomsel SmartPay, you only need to prepare a valid ID card (KTP).
To activate Telkomsel SmartPay, follow these steps:
Currently, Telkomsel SmartPay is only available for selected active SIMPATI and MyTelkomsel customers who meet the criteria, including being an Indonesian citizen (WNI) and at least 17 years old.
The Telkomsel SmartPay service is not yet available for you because you are not included in the list of customers who can enjoy this service. You can try again when you receive a broadcast from MyTelkomsel Push Notification or TSmartPay SMS in the near future.
Yes, you can immediately use Telkomsel SmartPay to purchase data packages on your MyTelkomsel App after the activation process has been approved.
Your Telkomsel SmartPay registration might not be approved if it does not meet the Telkomsel SmartPay criteria and requirements. However, you can re-apply within 12 months of the previous application's rejection.
Ensure the mobile number registered on your Telkomsel SmartPay account is active and has credit.
You can re-apply for Telkomsel SmartPay registration 12 months after the previous application was not approved.
You can contact the nearest Telkomsel GraPARI by bringing the required documents related to the changes in your personal data to be updated.
An account suspension might be caused by an outstanding Telkomsel SmartPay bill that has passed its due date (the 7th of the following month). Settle your bill immediately so you can use Telkomsel SmartPay again.
If you want to close your Telkomsel SmartPay account, here are some things to consider:
Your Telkomsel SmartPay account will be closed within an estimated seven working days from when you contact the nearest Telkomsel GraPARI Service.
But don't worry, you won't be charged anything as long as you don't use your Telkomsel SmartPay account.
If you close your Telkomsel SmartPay account, you will no longer be able to use it as a payment method on MyTelkomsel, and you will lose the following benefits:
You can use Telkomsel SmartPay to make transactions in the MyTelkomsel App by utilizing your Telkomsel SmartPay limit.
Ensure that your Telkomsel SmartPay is active and that your remaining limit is sufficient. Follow these steps to use Telkomsel SmartPay:
Yes, a refund will be provided for failed transactions in the form of a return of your Telkomsel SmartPay limit and you can use it for future transactions.
| No. | Minimum Transaction | Maximum Transaction | Service Fee |
| 1 | Rp1 | Rp5,000 | 40% |
| 2 | Rp5,001 | Rp10,000 | 30% |
| 3 | Rp10,001 | Rp15,000 | 20% |
| 4 | Rp15,001 | Rp30,000 | 10% |
| 5 | Rp30,001 | Rp50,000 | 8% |
| 6 | Rp50,001 | Rp75,000 | 7% |
| 7 | Rp75,001 | Rp100,000 | 7% |
| 8 | Rp100,001 | Rp150,000 | 6% |
| 9 | Rp150,001 | Rp200,000 | 5% |
| 10 | Rp200,001 | Rp300,000 | 4% |
Simulation:
Telkomsel SmartPay transaction limit: Rp150,000.
You can make payments directly when your Telkomsel SmartPay bill is issued, on the same day as your transaction, until the due date, which is the 2nd of the following month.
You can pay your Telkomsel SmartPay bill via the MyTelkomsel App by following these steps:
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What is Telkomsel SmartPay?
What is Amartha?
What is Amartha's role in SmartPay?
What are the advantages of Telkomsel SmartPay?
Who can have a Telkomsel SmartPay account?
Where can Telkomsel SmartPay be used?
Where do I find the Telkomsel SmartPay feature?
Can payments with Telkomsel SmartPay be changed to installments?
What is a Telkomsel SmartPay limit?
Can I use Telkomsel SmartPay if the limit is exhausted?
Is there a minimum or maximum limit when transacting with Telkomsel SmartPay?
How do I change Telkomsel SmartPay limit?
How do I restore the Telkomsel SmartPay limit to its initial amount?
I have paid my bill, but my Telkomsel SmartPay limit has not returned to the initial amount. What should I do?
How do I view Telkomsel SmartPay transaction history?
What information is recorded in the transaction history?
Can I access my Telkomsel SmartPay transaction history from previous months?
When will I receive my Telkomsel SmartPay bill?
How do I view my Telkomsel SmartPay bill?
What is the transaction period for one (1) billing cycle?
When should I pay my Telkomsel SmartPay bill?
How do I pay my Telkomsel SmartPay bill?
Can I change the billing date for Telkomsel SmartPay?
Can I pay my Telkomsel SmartPay bill before the due date?
Are there reminder notifications to pay your Telkomsel SmartPay bill?
Will I be charged a transaction fee when paying my Telkomsel SmartPay bill?
What if I don't pay my Telkomsel SmartPay bill?
I received a Telkomsel SmartPay bill, but I don't believe I made a transaction. What can I do?
How do I request a refund if my Telkomsel data package hasn't arrived within 24 hours?
How do I get a Telkomsel SmartPay refund if my data package purchase fails?
How do I get a Telkomsel SmartPay refund if I've already paid my bill?
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