1. What is Telkomsel's 5G Network?

Telkomsel's 5G network is the fifth generation of cellular technology that customers can enjoy using a 5G smartphone in special and limited coverage areas. Telkomsel's 5G service operates on the n40 (2,300 MHz) frequency.
 

2. What is the difference between 5G and 4G?

5G is a cellular technology that is an evolution of 4G LTE technology, which in theory can achieve faster data rates, lower latency, and greater connection density than 4G.

• Data rate: The amount of traffic/transaction a customer is enjoying at one time.
• Latency: The delay that the user experiences when data is transmitted over the network.
• Connection density: The number of devices connected to the network in a certain area.

 

3. Will the presence of this 5G service affect the 4G speed?

The presence of 5G services does not affect the speed of 4G services.

 

4. What is the difference between Telkomsel's 5G and other operators’ 5G?

Currently, Telkomsel is the only operator in Indonesia that has officially obtained a license to deploy 5G services.

 

5. How strong is the 5G signal?

In this initial phase, by theory, the 5G signal can provide download speeds of up to 400Mbps for Orbit and up to 750Mbps for mobile. However, the average download experience can reach up to 100Mbps - 250Mbps, depends on the signal quality, the capabilities of the 5G device used, and the density of 5G subscribers at the location.

The customer feedbacks will be a consideration to develop our 5G coverage so we can more customers in Indonesia through the best 5G experience.

 

6. What are the benefits of 5G?

• Faster data connection for smoother downloads and streaming.
• Very low latency makes the connection responsive.
• Larger capacity to connect multiple devices without compromising network quality.

7. Is there a difference when making calls, sending SMS, or using Voice LTE using 5G services compared to 3G or 4G services?

There is no difference. Customers can still make calls, send SMS, and use VoLTE using 5G services.

 

8. Can the use of 5G service waste more smartphone battery?

The speed of battery consumption is not influenced by the type of signal obtained (3G/4G/5G) but rather the quality of the signal obtained at that location and the user activity on the cell phone.

1. How do I enjoy Telkomsel's 5G services?

Following are the requirements for you to enjoy 5G services:

• Your mobile phone number has activated the 5G feature.
• Use devices that support Telkomsel's 5G network.
• Use existing SIM card with the USIM type.
• Your location is covered by the 5G network.

 

2. How do I know if I am connected to Telkomsel's 5G network?

By looking at the signal bar on the phone screen showing "5G Telkomsel".

 

3. How do I activate the 5G profile?

Currently, the 5G profile is active for a number of customers. You can visit tsel.me/5G to get the latest information about Telkomsel 5G.

 

4. What happens if I don't want to switch to 5G services?

If you don’t wish to use 5G services, you can apply for deactivation of 5G provisioning through Call Center 188.

 

5. Do I need to change my SIM card to use Telkomsel's 5G network?

Customers who are already using a 4G SIM card (USIM) do not need to replace the SIM card.

 

6. How do I check whether I have USIM or not, and how do I change to USIM?

To check USIM, you can go to the "Check card" menu at *888*47#. If you don’t have a USIM, you can request it via:

• Offline: Contacting the nearest GraPARI or MyGraPARI.
• Online: Via website through https://tsel.me/pre5g.

 

7. Which locations are covered by Telkomsel's 5G network?

For now, there are several areas that are being served by Telkomsel's 5G network, including:

1. Residential areas:
   • Alam Sutera, Banten
   • Bumi Serpong Damai, Banten
   • Pantai Indah Kapuk, DKI Jakarta
   • Kelapa Gading, DKI Jakarta
   • Pondok Indah, DKI Jakarta
   • Widya Chandra, DKI Jakarta
2. Hotspots:
   • GraPARI GTG Medan, North Sumatra
   • GraPARI Batam Center, Kepri
   • GraPARI Terminal 3 Soekarno Hatta, DKI Jakarta
   • GraPARI Solo, Central Java
   • GraPARI Pemuda Surabaya, East Java
   • GraPARI Renon Denpasar, Bali
   • GraPARI Balikpapan, East Kalimantan
   • GraPARI Pettarani Makassar, South Sulawesi
3. Education:
   • Bandung Institute of Technology, West Java
   • Telkom University, West Java
4. Offices:
   • Telkomsel Smart Office, DKI Jakarta

 

*Not all areas are covered by the 5G network.

 

8. Why is my area not covered by the 5G network? When will it come in?

Telkomsel is gradually increasing its 5G service coverage, since we are committed that the network will be enjoyed by all Indonesian customers. Visit tsel.me/5g for the latest 5G service coverage updates.

Customers can also share further feedback on www.telkomsel.com which will be one of our considerations in future developments.

 

9. What devices support Telkomsel's 5G service?

Devices that support Telkomsel's 5G services are devices with 5G capabilities that are supported by the existing 4G infrastructure at a frequency of 2,300MHz. Currently, Telkomsel 5G can be enjoyed using the Orbit Modem device (Huawei 5G CPE Pro 2).

 

10. What if I use the 5G device in the list (and other requirements have been met) but can’t get Telkomsel's 5G service?

For device problems, you can check the contact center of each device for updates or activation of 5G services.

 

1. What is Telkomsel Orbit 5G?

Telkomsel Orbit 5G is a home wireless network that utilizes 5G technology to provide a better home network experience for the whole family.

 

2. Which locations are covered by Telkomsel Orbit 5G network?

Currently Telkomsel Orbit's 5G network covers 6 residential areas around Jakarta: Pondok Indah, Widya Chandra, Pantai Indah Kapuk, Kelapa Gading, Alam Sutera, and BSD.

Please contact Telkomsel about the coverage information in your area.

 

3. How do I buy Telkomsel Orbit 5G?

Currently, Telkomsel offers Orbit 5G through the website tsel.me/5G and then we will verify it for you.

 

4. How much is the price of Telkomsel Orbit 5G?

Currently Telkomsel Orbit 5G has 1 modem type, Huawei H122, which is priced at Rp6,299,000 including 200GB data package for the first month and subscription package for Disney+ Hotstar content for 12 months.

Telkomsel Orbit is also available with a bundling package with Transvision Xtream Android Entertainment Box priced at Rp7,058,000 including a 3-month Diamond subscription package.

 

5. Can I buy Transvision Xtream Android Box only without buying an Orbit 5G modem?

Sorry, for now Transvision Xtream can only be purchased in bundling with the 5G Orbit modem.

 

6. How do I buy an additional data package for the Orbit 5G modem?

The 5G Orbit data package can be purchased via:

• MyOrbit application.
• Telkomsel Orbit website.
• Using Gift features via the MyTelkomsel application.

 

7. What are the available 5G Orbit data packages?

Below are the options for the first 3 months:

• Rp130,000: 100GB (30 days).
• Rp500,000: 500GB (30 days).
• Rp900,000: 1,000GB (30 days).

 

And after 3 months, the data package options are:

• Rp130,000: 60GB (30 days).
• Rp500,000: 350GB (30 days).
• Rp900,000: 650GB (30 days).

 

8. Can the 5G Orbit modem only be used on the 5G network?

The 5G Orbit modem can be used on all of Telkomsel's 5G and 4G networks throughout Indonesia. However, we recommend to use it in 5G networks for the best modem performance.

 

9. I already have an Orbit Star/Orbit Star 2/Orbit Starlite/Orbit Pro/Orbit Max/Orbit Max S modem. Can I use my modem on Telkomsel's 5G network?

Those Orbit modem can only use 4G technology, so it can only be used within Telkomsel's 4G coverage area.

 

10. Can I trade-in my existing Orbit modem to an Orbit 5G modem?

We curently don’t have a modem trade-in program.

 

11. When will my residence be included in the 5G coverage list?

Telkomsel is gradually increasing its 5G service coverage. We are committed to making Telkomsel's 5G network available to all Indonesian customers by the end of 2021. Visit tsel.me/5g for the latest 5G service coverage list.

 

12. How do I check if my residence is covered by the 5G area or not?

You can check the 5G coverage on Telkomsel.com, through the "Check Network" menu.

 

13. Is there a warranty for Telkomsel Orbit 5G Modem?

All Telkomsel Orbit modems have a 1-year official warranty. The warranty can be claimed from the authorized modem distributor. Telkomsel Orbit customer service can help your process claims.

 

14. Are there any technicians who are willing to help, if I have a problem with the Telkomsel Orbit 5G modem?

Are there any technicians who are willing to help, if I have a problem with the Telkomsel Orbit 5G modem?

• Email: cs@myorbit.id
• Instagram DM: @myorbitid
• Whatsapp: 0811-1776-706

 

15. Can I buy Telkomsel Orbit 5G at GraPARI?

Currently, Telkomsel Orbit 5G is only available for online sales with a link sent to customers via SMS.

 

16. How long is the Telkomsel Orbit 5G promo?

This limited offer of 5G Orbit is valid until June 30^th, 2021.