Telkomsel Telkomsel
  1. Personal
  2. Support

  3. Prepaid Reactivation Selfcare for MyTelkomsel

arrow-left

How to reactivate expired prepaid numbers

Self-service via *888*89#
Self-service via *888*89#
  1. Please prepare the following documents beforehand:
    • ID Card & Family Registration Card you used to register your cellular number.
    • SIM Card you want to reactivated.
  2. Dial *888*89# using the number you want to reactivate.
  3. You will see instructions. Click “1. Reaktivasi Kartu".
  4. Click "1. Setuju" if you agree with the terms.
  5. Input your ID Card & Family Registration numbers.
  6. You will receive an SMS notification informing if your number can be reactivated or not.
Telkomsel E-care
Telkomsel E-care

You can contact Telkomsel E-care by sending a direct message (DM) to Telkomsel's Twitter or Instagram.

  1. Please prepare the following documents beforehand:
    • ID Card & Family Registration Card you used to register your cellular number.
    • SIM Card you want to reactivated.
  2. Contact our Customer Service via direct message (DM) by sending "prepaid reactivation".
  3. You will receive a link to upload your ID Card, Family Registration Card, and a photo of your SIM Card that will be reactivated.
  4. Next, you will be in the video call queue for the validation process.
GraPARI
GraPARI

You can also visit GraPARI and bring your ID Card, Family Registration Card, and expired SIM Card. You must be present to reactivate your SIM card at GraPARI and cannot be represented.

Additional Information

Butuh bantuan?