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You can contact Telkomsel E-care by sending direct message to Telkomsel’s Twitter or Instagram.
You can also visit the nearest GraPARI by carrying the required data, such as ID Card and Family Card numbers, also the expired SIM card. Submission to GraPARI must be done by yourself and cannot be represented.
What is a prepaid number reactivation?
What does expired number mean?
What is a grace period?
What happens if I don’t reactivate my expired number?
What are the criteria for a customer to be able to reactivate an expired number?
What do I have to prepare to reactive my expired number?
Will I be charged if I reactivate my expired number?
After reactivating my number, can I still use my remaining credit balance, Telkomsel Poin, and otheser bonus from my number/card?
The reactivation via *888*89# fails with this message: “Maaf, menu reaktivasi ini hanya tersedia untuk nomor hangus. Silahkan cek status kamu di *888#”, but if I check via *888#, the message says, “Status nomor kamu hangus”. What should I do?
After successfully reactivating my prepaid number, is there any change in price plan?
