Email to cs@telkomsel.co.id
Subject: Change Card 0812xxxxxx [the number you change]
Attach:
  1. Self-portrait of you holding ID
  2. Photo/copye-KTP
  3. Photo/copy Kartu Keluarga
Please read the notice below before changing your SIM Card:
  1. Ensure your number is not connected with any banking services
  2. If your card connected to banking services, change it in GraPARI by bringing your ID & Family Card
  3. Your address will be forwarded to the third party for sending the card
  4. Ensure your location is served by Delivery Service/Ojek Online, the fee will be charged to you
  5. For Postpaid User, ensure you have not any unpaid bill
Online card replacement request are valid for the card that has no attached with any banking services. If you have banking services, can only be done via GraPARI.
Please note the following points below before visiting MyGraPARI:
  • Ensure your device has 4G support and its 4G feature is active (For Upgrade to 4G).
  • Prepare a valid e-KTP for Indonesian citizens.
Online card replacement request are valid for the card that has no attached with any banking services. If you have banking services, card replacement can only be done via the nearest GraPARI.
Before visiting GraPARI, you can make a reservation in advance through MyTelkomsel application on the "Help Center" menu, then click "GraPARI Appointment" to get an Order ID via SMS. This process is to avoid queues at GraPARI.
Note the following things before visiting GraPARI:
  • Make sure you arrive at GraPARI according to the time and location stated on the reservation SMS.
  • Make sure your device has 4G support and its 4G feature is active.
  • Prepare a valid eKTP for Indonesian citizens; or passport / KITAP / KITAS for foreigners
  • Upgrade cards can be represented by attaching a power of attorney stamped of 10,000 IDR from the card owner, original e-KTP of the card owner & receiver of power attorney and original family card (KK). The receiver of power attorney must be registered on the same family card (KK).
If the number is registered with a banking service:
  1. Bring your original e-KTP.
  2. Bring the original Family Card.
  3. Bring another (original) identity, such as: SIM/Passport/KTA/other identity listed with the customer's name, for compatibility with the customer's e-KTP.
  4. Can be represented by attaching a power of attorney with a stamp of 10,000 IDR from the number owner, original e-KTP of the giver and recipient of power of attorney, original family card (KK). The power of attorney must be registered on one family card (KK).
  5. Bring a card that will be replaced if the condition is broken.
  6. Also prepare the 3 numbers that have been contacted in the last 1 month as validation data that will be asked by GraPARI.
Complete information on GraPARI locations and service hours can be checked via the following link: https://telkomsel.com/contact-us/cari-grapari-dan-mygrapari.

Via Online

  1. Email to cs@telkomsel.co.id Subject: Change Card 0812xxxxxx [the number you change] Attach:
  2. Self-portrait of you holding ID
  3. Photo/copye-KTP
  4. Photo/copy Kartu Keluarga Please read the notice below before changing your SIM Card:
  5. Ensure your number is not connected with any banking services
  6. If your card connected to banking services, change it in GraPARI by bringing your ID & Family Card
  7. Your address will be forwarded to the third party for sending the card
  8. Ensure your location is served by Delivery Service/Ojek Online, the fee will be charged to you
  9. For Postpaid User, ensure you have not any unpaid bill Online card replacement request are valid for the card that has no attached with any banking services. If you have banking services, can only be done via GraPARI.

Via MyGraPARI

  1. Please note the following points below before visiting MyGraPARI:
  2. Ensure your device has 4G support and its 4G feature is active (For Upgrade to 4G).
  3. Prepare a valid e-KTP for Indonesian citizens. Online card replacement request are valid for the card that has no attached with any banking services. If you have banking services, card replacement can only be done via the nearest GraPARI.

Via GraPARI

  1. Before visiting GraPARI, you can make a reservation in advance through MyTelkomsel application on the "Help Center" menu, then click "GraPARI Appointment" to get an Order ID via SMS. This process is to avoid queues at GraPARI. Note the following things before visiting GraPARI:
  2. Make sure you arrive at GraPARI according to the time and location stated on the reservation SMS.
  3. Make sure your device has 4G support and its 4G feature is active.
  4. Prepare a valid eKTP for Indonesian citizens; or passport / KITAP / KITAS for foreigners
  5. Upgrade cards can be represented by attaching a power of attorney stamped of 10,000 IDR from the card owner, original e-KTP of the card owner & receiver of power attorney and original family card (KK). The receiver of power attorney must be registered on the same family card (KK). If the number is registered with a banking service:
  6. Bring your original e-KTP.
  7. Bring the original Family Card.
  8. Bring another (original) identity, such as: SIM/Passport/KTA/other identity listed with the customer's name, for compatibility with the customer's e-KTP.
  9. Can be represented by attaching a power of attorney with a stamp of 10,000 IDR from the number owner, original e-KTP of the giver and recipient of power of attorney, original family card (KK). The power of attorney must be registered on one family card (KK).
  10. Bring a card that will be replaced if the condition is broken.
  11. Also prepare the 3 numbers that have been contacted in the last 1 month as validation data that will be asked by GraPARI. Complete information on GraPARI locations and service hours can be checked via the following link: https://telkomsel.com/contact-us/cari-grapari-dan-mygrapari.