Via Telkomsel Virtual Assistant:
- Contact Telkomsel Virtual Assistant by typing "Change Card"
- Veronika will redirect to the MyTelkomsel weblink
- Fill in the data on the MyTelkomsel web
- Prepare your identity card and family card
- Upload your identity card, selfie photo while holding identity card, and selfie photo while holding a piece of paper filled with "Change Card" handwriting, your signature, and order date
Telkomsel Virtual Assistant can be accessed at:
- MyTelkomsel App: https://my.telkomsel.com/app/chatbot
- Website: www.telkomsel.com
- WhatsApp: tsel.me/wa2
- LINE: tsel.me/lineVA2
- Facebook Messengger: tsel.me/fbV2
- Telegram: tsel.me/telegramVA2
Terms and Conditions:
- Your number does not have banking services (not connected to digital banking or other digital transactions).
- For kartuHalo customers, bills must have been paid.
- For simPATI, KARTU As, and Loop customers must not be past the validity period nor currently in the grace period.
- Replacement SIM card will be delivered by selected courier service partners on a specific date chosen by the customer. The delivery expense will be charged to the customer
- Payment on delivery expenses can be completed via Dana and Shopeepay
- For kartuHalo customers, they must use the email address according to the e-bill, for prepaid personal active email can be used
- Each uploaded documents are suggested no larger than 10MB
- The card will be sent from the nearest GraPARI to the customer's location, and in a blocked condition (outgoing call, outgoing SMS, internet)
- selected courier service's partners and delivery range can be seen in the following table:
DKI Jakarta Jakarta Pusat Jakarta Utara Jakarta Timur Jakarta Selatan Jakarta Barat
- Your delivery is currently able to be processed by the following selected courier service's partners:
- If your delivery address is beyond the delivery range, please do not be hesitant to visit the nearest MyGraPARI or GraPARI
- If your number is connected to any banking service, the card change service can only be done at the nearest GraPARI.