Via Telkomsel Virtual Assistant:
- Contact Telkomsel Virtual Assitant by typing "Change Card".
- Veronika will redirect to the MyTelkomsel weblink.
- Fill in the data on the MyTelkomsel web.
- Upload your ID Card, Kartu Keluarga (Family ID Card), self-portrait, photo of yourself holding your e-KTP
Telkomsel Virtual Assistant can be accessed at:
- MyTelkomsel App: https://my.telkomsel.com/app/chatbot
- Website: www.telkomsel.com
- WhatsApp: tsel.me/wa2
- LINE: tsel.me/lineVA2
- Facebook Messengger: tsel.me/fbV2
- Telegram: tsel.me/telegramVA2
Terms and Conditions:
- Make sure your number is not connected to banking services (not connected to digital banking or other digital transactions).
- For postpaid customers (kartuHalo), make sure you don't have any unpaid bills.
- For prepaid customers (simPATI, KARTU As, and Loop), make sure your number has not passed the validity period or the grace period.
- Your replacement SIM card will be sent using Grab, Gojek, or a local online courier service, with the card delivery fee being charged to you.
- For postpaid customers, you must use an email address according to the e-bill, and for prepaid customers, you can use a personal email.
- The replacement SIM card will be sent from the nearest GraPARI to the customer's location with blocked conditions (unable to receive calls, SMS, and internet access).
- If your number is connected to a banking service, the SIM card change service can only be done at the nearest GraPARI.