Via Telkomsel Virtual Assistant:
  1. Contact Telkomsel Virtual Assitant by typing "Change Card".
  2. Veronika will redirect to the MyTelkomsel weblink.
  3. Fill in the data on the MyTelkomsel web.
  4. Upload your ID Card, Kartu Keluarga (Family ID Card), self-portrait, photo of yourself holding your e-KTP
Telkomsel Virtual Assistant can be accessed at:
Terms and Conditions:
  1. Make sure your number is not connected to banking services (not connected to digital banking or other digital transactions).
  2. For postpaid customers (kartuHalo), make sure you don't have any unpaid bills.
  3. For prepaid customers (simPATI, KARTU As, and Loop), make sure your number has not passed the validity period or the grace period.
  4. Your replacement SIM card will be sent using Grab, Gojek, or a local online courier service, with the card delivery fee being charged to you.
  5. For postpaid customers, you must use an email address according to the e-bill, and for prepaid customers, you can use a personal email.
  6. The replacement SIM card will be sent from the nearest GraPARI to the customer's location with blocked conditions (unable to receive calls, SMS, and internet access).
  7. If your number is connected to a banking service, the SIM card change service can only be done at the nearest GraPARI.
If your number is connected to any banking service, the card change service can only be done at the nearest GraPARI.
Please note the following points below before visiting MyGraPARI:
  • Ensure your device has 4G support and its 4G feature is active (For Upgrade to 4G).
  • Prepare a valid e-KTP for Indonesian citizens.
Online card replacement request are valid for the card that has no attached with any banking services. If you have banking services, card replacement can only be done via the nearest GraPARI.
Before visiting GraPARI, you can make a reservation in advance through MyTelkomsel application on the "Help Center" menu, then click "GraPARI Appointment" to get an Order ID via SMS. This process is to avoid queues at GraPARI.
Note the following things before visiting GraPARI:
  • Make sure you arrive at GraPARI according to the time and location stated on the reservation SMS.
  • Make sure your device has 4G support and its 4G feature is active.
  • Prepare a valid eKTP for Indonesian citizens; or passport / KITAP / KITAS for foreigners
  • Upgrade cards can be represented by attaching a power of attorney stamped of 10,000 IDR from the card owner, original e-KTP of the card owner & receiver of power attorney and original family card (KK). The receiver of power attorney must be registered on the same family card (KK).
If the number is registered with a banking service:
  1. Bring your original e-KTP.
  2. Bring the original Family Card.
  3. Bring another (original) identity, such as: SIM/Passport/KTA/other identity listed with the customer's name, for compatibility with the customer's e-KTP.
  4. Can be represented by attaching a power of attorney with a stamp of 10,000 IDR from the number owner, original e-KTP of the giver and recipient of power of attorney, original family card (KK). The power of attorney must be registered on one family card (KK).
  5. Bring a card that will be replaced if the condition is broken.
  6. Also prepare the 3 numbers that have been contacted in the last 1 month as validation data that will be asked by GraPARI.
Complete information on GraPARI locations and service hours can be checked via the following link: https://telkomsel.com/contact-us/cari-grapari-dan-mygrapari.

Via Online

  1. Via Telkomsel Virtual Assistant:
  2. Contact Telkomsel Virtual Assitant by typing "Change Card".
  3. Veronika will redirect to the MyTelkomsel weblink.
  4. Fill in the data on the MyTelkomsel web.
  5. Upload your ID Card, Kartu Keluarga (Family ID Card), self-portrait, photo of yourself holding your e-KTP Telkomsel Virtual Assistant can be accessed at:
  6. MyTelkomsel App: https://my.telkomsel.com/app/chatbot
  7. Website: www.telkomsel.com
  8. WhatsApp: tsel.me/wa2
  9. LINE:  tsel.me/lineVA2
  10. Facebook Messengger: tsel.me/fbV2
  11. Telegram: tsel.me/telegramVA2  Terms and Conditions:
  12. Make sure your number is not connected to banking services (not connected to digital banking or other digital transactions).
  13. For postpaid customers (kartuHalo), make sure you don't have any unpaid bills.
  14. For prepaid customers (simPATI, KARTU As, and Loop), make sure your number has not passed the validity period or the grace period.
  15. Your replacement SIM card will be sent using Grab, Gojek, or a local online courier service, with the card delivery fee being charged to you.
  16. For postpaid customers, you must use an email address according to the e-bill, and for prepaid customers, you can use a personal email.
  17. The replacement SIM card will be sent from the nearest GraPARI to the customer's location with blocked conditions (unable to receive calls, SMS, and internet access).
  18. If your number is connected to a banking service, the SIM card change service can only be done at the nearest GraPARI. If your number is connected to any banking service, the card change service can only be done at the nearest GraPARI.

Via MyGraPARI

  1. Please note the following points below before visiting MyGraPARI:
  2. Ensure your device has 4G support and its 4G feature is active (For Upgrade to 4G).
  3. Prepare a valid e-KTP for Indonesian citizens. Online card replacement request are valid for the card that has no attached with any banking services. If you have banking services, card replacement can only be done via the nearest GraPARI.

Via GraPARI

  1. Before visiting GraPARI, you can make a reservation in advance through MyTelkomsel application on the "Help Center" menu, then click "GraPARI Appointment" to get an Order ID via SMS. This process is to avoid queues at GraPARI. Note the following things before visiting GraPARI:
  2. Make sure you arrive at GraPARI according to the time and location stated on the reservation SMS.
  3. Make sure your device has 4G support and its 4G feature is active.
  4. Prepare a valid eKTP for Indonesian citizens; or passport / KITAP / KITAS for foreigners
  5. Upgrade cards can be represented by attaching a power of attorney stamped of 10,000 IDR from the card owner, original e-KTP of the card owner & receiver of power attorney and original family card (KK). The receiver of power attorney must be registered on the same family card (KK). If the number is registered with a banking service:
  6. Bring your original e-KTP.
  7. Bring the original Family Card.
  8. Bring another (original) identity, such as: SIM/Passport/KTA/other identity listed with the customer's name, for compatibility with the customer's e-KTP.
  9. Can be represented by attaching a power of attorney with a stamp of 10,000 IDR from the number owner, original e-KTP of the giver and recipient of power of attorney, original family card (KK). The power of attorney must be registered on one family card (KK).
  10. Bring a card that will be replaced if the condition is broken.
  11. Also prepare the 3 numbers that have been contacted in the last 1 month as validation data that will be asked by GraPARI. Complete information on GraPARI locations and service hours can be checked via the following link: https://telkomsel.com/contact-us/cari-grapari-dan-mygrapari.