Help us find the best solutions
for your business.
Answer a few simple questions so we can recommend
our products and solutions best suited for you.
Top up your credit balance or pay your bill through MyTelkomsel application, MyGraPARI, Veronika Virtual Assistant or any other place.
You can contact Veronika, our Telkomsel Virtual Assistant on the following application channels:
Refresh your Network by turning on and off Airplane Mode (turn it on first, and then turn it off). Turn On to activate the Airplane Mode, and Off to deactivate it. Make sure to select single network such as 2G/3G/4G only and try on another device.
If you’ve already attempted the above solutions and are still facing an issue, try moving your SIM card to another device to make the call. If you are able to make the call from another device, it means that there’s an issue with your regular device. If so, please contact your device service centre to check your device.
If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels: