Unable to make a call?

Make sure you have enough credit and have paid your bill
Make sure you have enough credit and have paid your bill

Top up your credit balance or pay your bill through MyTelkomsel application, MyGraPARI, Veronika Virtual Assistant or any other place.

You can contact Veronika, our Telkomsel Virtual Assistant on the following application channels:

  • LINE: tsel.me/lineVA2
  • Facebook Messenger: tsel.me/fbV2
  • Telegram: tsel.me/telegramVA2  
  • Web: www.telkomsel.com
  • WhatsApp: tsel.me/wa2
  • MyTelkomsel App: my.telkomsel.com/app/chatbot
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Refresh the network
Refresh the network

Refresh your Network by turning on and off Airplane Mode (turn it on first, and then turn it off). Turn On to activate the Airplane Mode, and Off to deactivate it. Make sure to select single network such as 2G/3G/4G only and try on another device.

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Check notification of your call
Check notification of your call
  • “The number you’re calling is not active or not in the coverage area” The call won’t be possible if the recipient number is inactive or in a location without coverage.
  • “The number you’re calling is busy” The call won’t be possible if the recipient is on another call, has activated ‘call divert’ or has blocked your number.
  • “The number you’re calling cannot be contacted” Make sure that the FDN (Fix Dialling Number) feature is off.
  • “You have reached the limit to do your call” If you are a postpaid user, make sure that your limit is enough to do the call by checking the limit through UMB *111#. If you have reached your limit, contact us at the Telkomsel call centre at 188 or email us at cs@telkomsel.co.id to upgrade your limit.
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Make sure your device is not troubled
Make sure your device is not troubled

If you’ve already attempted the above solutions and are still facing an issue, try moving your SIM card to another device to make the call. If you are able to make the call from another device, it means that there’s an issue with your regular device. If so, please contact your device service centre to check your device.

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Contact us
Contact us

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:

  • LINE: tsel.me/lineVA2
  • Facebook Messenger: tsel.me/fbV2
  • Telegram: tsel.me/telegramVA2  
  • Web: www.telkomsel.com
  • WhatsApp: tsel.me/wa2
  • MyTelkomsel App: my.telkomsel.com/app/chatbot
  • Facebook Telkomsel
  • Twitter @Telkomsel
  • Email : cs@telkomsel.co.id
  • Call Center 188
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