1

Make sure you have FLASH quota

Check your remaining quota through MyTelkomsel app, MyTelkomsel web or through UMB by dialling *888#. If you have no quota, please activate FLASH package.

2

Refresh the network

Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.

If you still have problem with the network, update your location by following these steps:

a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.

b. For iOS, go to Settings > General > Reset > Reset Network Setting

3

Change your location

If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.

4

Check the application and website

If the problem of a slow Internet connection occurs only in one application or on one website, make sure that there’s no problem in that application or website. Check that by using other applications and visiting other websites.

5

Contact us

If the problem persists for more than 24 hours, please contact us by: