voucher-fisik

New Internet Voucher from Telkomsel

Now you can activate Telkomsel internet package by purchasing physical internet voucher at the nearest outlet in your area! Buy now and enjoy fast internet on the best network from Telkomsel.

Voucher Information

  • The internet voucher prices and quotas are determined based on the outlet/reseller’s region and zone (who injects the package quota into your smartphone).
  • Prices and quotas are divided into 3 zones in each region.
  • The package quota consists of 3 types: National Quota (can be consumed nationally), Local Quota (can be consumed in certain regions and zone), and OMG! Quota (can be consumed nationally, but available in certain packages only).
  • The Local Quota can only be consumed according to the region and zone where the voucher is injected by the reseller (same region & zone).
  • OMG! quotas are only available in the 30-day internet voucher variant.
  • All Telkomsel prepaid customers (simPATI, KARTU As, Loop) can buy this internet voucher.

How to Use the Internet Voucher

How to Use the Internet Voucher

  • Visit the nearest outlet or reseller to buy the internet physical voucher.
  • Choose the package within the voucher you prefer. The quota information inside the voucher can be checked via UMB *132# and input the Serial Number Code.
  • Complete your payment.

Redeem the Voucher & Activate the Package

  • Scratch the code protector on the physical voucher to reveal the voucher code.
  • Input the voucher code via UMB *133#.
  • Your voucher code and location will be verified first.
  • You will receive a notification if:
    • The region and zone of the package injected in the voucher match your current location. Then you can consume all types of quota in the package.
    • The region matches your location, but the zone doesn’t. Then you can only consume the National Quota.
    • The region doesn’t match your location. Your voucher code will be rejected and you can’t consume the internet package.

How to Use the Internet Voucher

How to Use the Internet Voucher

  1. Visit the nearest outlet or reseller to buy the internet physical voucher.
  2. Choose the package within the voucher you prefer. The quota information inside the voucher can be checked via UMB *132# and input the Serial Number Code.
  3. Complete your payment.

Redeem the Voucher & Activate the Package

  1. Scratch the code protector on the physical voucher to reveal the voucher code.
  2. Input the voucher code via UMB *133#.
  3. Your voucher code and location will be verified first.
  4. You will receive a notification if:
  5. The region and zone of the package injected in the voucher match your current location. Then you can consume all types of quota in the package.
  6. The region matches your location, but the zone doesn’t. Then you can only consume the National Quota.
  7. The region doesn’t match your location. Your voucher code will be rejected and you can’t consume the internet package.
voucher-fisik

Package Details Based on Region

Check the quota details and package price based on the region and zone here.

Sumatra

Region Validity Period Zone-1 Zone-2 Zone-3
Price Quota Price Quota Price Quota
  • Northern Sumatra
  • Central Sumatra
  • Southern Sumatra
3 Days Rp6,000 1.5GB
  • 0.5GB National
  • 1GB Local
Rp6,000 1GB
  • 0.5GB National
  • 0.5GB Local
Rp6,000 0.5GB National
5 Days Rp8,000 2.0GB
  • 1GB National
  • 1GB Local
Rp8,000 1.5GB
  • 1GB National
  • 0.5GB Local
Rp8,000 1GB National
7 Days Rp15,000 3.0GB
  • 1.5GB National
  • 1.5GB Local
Rp15,000 2.5GB
  • 1.5GB National
  • 1GB Local
Rp15,000 1.5GB National
  • Northern Sumatra
  • Central Sumatra
  • Southern Sumatra
30 Days Rp35,000 4GB
  • 0.5GB National
  • 1.5GB Local    2GB OMG!
Rp37,000 4GB
  • 0.5GB National
  • 1.5GB Local
  • 2GB OMG!
Rp40,000 4GB
  • 2GB National
  • 2GB OMG!
30 Days Rp76,000 10GB
  • 2GB National
  • 6GB Local
  • 2GB OMG!
Rp85,000 10GB
  • 2GB National
  • 6GB Local
  • 2GB OMG!
Rp95,000 10GB
  • 8GB National
  • 2GB OMG!
30 Days Rp95,000 14GB
  • 3GB National
  • 9GB Local
  • 2GB OMG!
Rp100,000 14GB
  • 3GB National
  • 9GB Local
  • 2GB OMG!
Rp107,000 14GB
  • 12GB National
  • 2GB OMG!

 

Notes:
  1. Northern Sumatra
    • Zone-1 includes: Aceh Barat, Aceh Barat Daya, Aceh Besar, Aceh Jaya, Aceh Selatan, Aceh Tamiang, Aceh Tengah, Aceh Timur, Aceh Utara, Asahan, Batu Bara, Bener Meriah, Bireuen, Dairi, Deli Serdang, Humbang Hasundutan, Karo, Kota Banda Aceh, Kota Binjai, Kota Langsa, Kota Lhokseumawe, Kota Medan, Kota Padangsidimpuan, Kota Pematang Siantar, Kota Sabang, Kota Sibolga, Kota Subulussalam, Kota Tanjung Balai, Kota Tebing Tinggi, Labuhan Batu, Labuhan Batu Selatan, Labuhan Batu Utara, Langkat, Mandailing Natal, Nagan Raya, Padang Lawas, Padang Lawas Utara, Pakpak Bharat, Pidie, Pidie Jaya, Samosir, Serdang Bedagai, Simalungun, Tapanuli Selatan, Tapanuli Tengah, Tapanuli Utara, Toba Samosir.
    • Zone-2 includes: Aceh Singkil, Aceh Tenggara, Simeulue.
    • Zone-3 includes: Gayo Lues, Gunungsitoli, Nias, Nias Barat, Nias Selatan, Nias Utara.
  2. Central Sumatra
    • Zone-1 includes: Agam, Bintan, Karimun, Kota B A T A M, Kota Bukit Tinggi, Kota Padang, Kota Padang Panjang, Kota Pariaman, Kota Payakumbuh, Kota Sawah Lunto, Kota Solok, Kota Tanjung Pinang, Lima Puluh Kota, Padang Pariaman, Solok, Tanah Datar.
    • Zone-2 includes: Bengkalis, Dharmasraya, Indragiri Hilir, Indragiri Hulu, Kampar, Kepulauan Anambas, Kepulauan Meranti, Kota Dumai, Kota Pekanbaru, Kuantan Singingi, Lingga, Natuna, Pasaman, Pasaman Barat, Pelalawan, Pesisir Selatan, Rokan Hilir, Rokan Hulu, Siak, Sijunjung, Solok Selatan.
    • Zone-3 includes: Kepulauan Mentawai.
  3. Southern Sumatra
    • Zone-1 includes: Bangka, Bangka Barat, Bangka Selatan, Bangka Tengah, Banyu Asin, Batang Hari, Belitung, Belitung Timur, Bengkulu Tengah, Bungo, Empat Lawang, Kepahiang, Kota Bandar Lampung, Kota Bengkulu, Kota Jambi, Kota Metro, Kota Pagar Alam, Kota Palembang, Kota Pangkal Pinang, Kota Prabumulih, Lahat, Lampung Barat, Lampung Selatan, Lampung Tengah, Lampung Timur, Lampung Utara, Mesuji, Muara Enim, Muaro Jambi, Musi Banyuasin, Ogan Ilir, Ogan Komering Ilir, Ogan Komering Ulu, Ogan Komering Ulu Selatan, Ogan Komering Ulu Timur, Penukal Abab Lematang Ilir, Pesawaran, Pringsewu, Sarolangun, Seluma, Tanggamus, Tanjung Jabung Barat, Tanjung Jabung Timur, Tebo, Tulang Bawang Barat, Tulangbawang, Way Kanan.
    • Zone-2 includes: Bengkulu Selatan, Bengkulu Utara, Kaur, Kota Lubuklinggau, Lebong, Merangin, Mukomuko, Musi Rawas, Musi Rawas Utara, Pesisir Barat, Rejang Lebong.
    • Zone-3 includes: Kerinci, Kota Sungai Penuh.

Java

Region Validity Period Specification
Price Quota
  • Jabotabek
  • West Java
  • Central Java-East Java
3 Days Rp5,000 1.5GB (0.5GB National + 1GB Local)
5 Days Rp8,000 2.5GB (1GB National +1.5GB Local)
7 Days Rp15,000 3.5GB (1.5GB National + 2.0GB Local)
  • Jabotabek
  • West Java
  • Central Java-East Java
30 Days Rp28,000 4GB (0.5GB National + 1.5GB Local + 2GB OMG!)
30 Days Rp55,000 10GB (2GB National + 6GB Local + 2GB OMG!)
30 Days Rp68,000 14GB (3GB National + 9GB Local + 2GB OMG!)

 

Notes:
  1. Jabotabek includes: Bekasi, Bogor, West Jakarta, Central Jakarta, South Jakarta, East Jakarta, North Jakarta, Karawang, Kepulauan Seribu, Kota Bekasi, Kota Bogor, Kota Cilegon, Kota Depok, Kota Serang, Kota Sukabumi, Kota Tangerang, Kota Tangerang Selatan, Lebak, Pandeglang, Purwakarta, Serang, Sukabumi, Tangerang.
  2. West Java includes: Bandung, Bandung Barat, Ciamis, Cianjur, Cirebon, Garut, Indramayu, Kota Bandung, Kota Banjar, Kota Cimahi, Kota Cirebon, Kota Tasikmalaya, Kuningan, Majalengka, Pangandaran, Subang, Sumedang, Tasikmalaya.
  3. Central Java-East Java includes: Bangkalan, Banjarnegara, Bantul, Banyumas, Banyuwangi, Batang, Blitar, Blora, Bojonegoro, Bondowoso, Boyolali, Brebes, Cilacap, Demak, Gresik, Grobogan, Gunung Kidul, Jember, Jepara, Jombang, Karanganyar, Kebumen, Kediri, Kendal, Klaten, Kota Batu, Kota Blitar, Kota Kediri, Kota Madiun, Kota Magelang, Kota Malang, Kota Mojokerto, Kota Pasuruan, Kota Pekalongan, Kota Probolinggo, Kota Salatiga, Kota Semarang, Kota Surabaya, Kota Surakarta, Kota Tegal, Kota Yogyakarta, Kudus, Kulon Progo, Lamongan, Lumajang, Madiun, Magelang, Magetan, Malang, Mojokerto, Nganjuk, Ngawi, Pacitan, Pamekasan, Pasuruan, Pati, Pekalongan, Pemalang, Ponorogo, Probolinggo, Purbalingga, Purworejo, Rembang, Sampang, Semarang, Sidoarjo, Situbondo, Sleman, Sragen, Sukoharjo, Sumenep, Tegal, Temanggung, Trenggalek, Tuban, Tulungagung, Wonogiri, Wonosobo.

Bali - Nusa Tenggara

Validity Period Zone-1 Zone-2
Price Quota Price Quota
3 Days Rp5,000 1.5GB 0.5GB National +1GB Local Rp6,000 1GB 0.5GB National +0.5GB Local
5 Days Rp8,000 2.5GB 1GB National +1.5GB Local Rp8,000 1.5GB 1GB National + 0.5GB Local
7 Days Rp15,000 3.5GB 1.5GB National + 2.0GB Local Rp15,000 2.5GB 1.5GB National + 1GB Local
30 Days Rp28,000 4GB 0.5GB National + 1.5GB Local + 2GB OMG! Rp37,000 4GB 0.5GB National + 1.5GB Local + 2GB OMG!
30 Days RP55,000 10GB 2GB National + 6GB Local + 2GB OMG! Rp85,000 10GB 2GB National + 6GB Local + 2GB OMG!
30 Days Rp68,000 14GB 3GB National + 9GB Local + 2GB OMG! Rp100,000 14GB 3GB National + 9GB Local + 2GB OMG!

 

Notes:
  1. Zone-1 includes: Badung, Bangli, Buleleng, Gianyar, Jembrana, Karang Asem, Klungkung, Kota Denpasar, Kota Mataram, Lombok Barat, Lombok Tengah, Lombok Timur, Lombok Utara, Sumbawa Barat, Tabanan.
  2. Zone-2 includes: Alor, Belu, Bima, Dompu, Ende, Flores Timur, Kota Bima, Kota Kupang, Kupang, Lembata, Malaka, Manggarai, Manggarai Barat, Manggarai Timur, Nagekeo, Ngada, Rote Ndao, Sabu Raijua, Sikka, Sumba Barat, Sumba Barat Daya, Sumba Tengah, Sumba Timur, Sumbawa, Timor Tengah Selatan, Timor Tengah Utara.

Kalimantan & Sulawesi

Region Validity Period Zone-1 Zone-2 Zone-3
Price Quota Price Quota Price Quota
  • Kalimantan
  • Sulawesi
3 Days Rp6,000 1.5GB
  • 0.5GB National
  • 1GB Local
Rp6,000 1GB
  • 0.5GB National
  • 0.5GB Local
Rp6,000
0.5GB National
5 Days Rp8,000 2.0GB
  • 1GB National
  • 1GB Local
Rp8,000 1.5GB
  • 1GB National
  • 0.5GB Local
Rp8,000
1GB National
7 Days Rp15,000 3.0GB
  • 1.5GB National
  • 1.5GB Local
Rp15,000 2.5GB
  • 1.5GB National
  • 1GB Local
Rp15,000
1.5GB National
  • Kalimantan
  • Sulawesi
30 Days Rp40,000 4GB
  • 0.5GB National
  • 1.5GB Local
  • 2GB OMG!
Rp43,000 4GB
  • 0.5GB National
  • 1.5GB Local
  • 2GB OMG!
Rp45,000 4GB
  • 2GB National
  • 2GB OMG!
30 Days Rp93,000 10GB
  • 2GB National
  • 6GB Local
  • 2GB OMG!
Rp95,000 10GB
  • 2GB National
  • 6GB Local
  • 2GB OMG!
Rp99,000 10GB
  • 8GB National
  • 2GB OMG!
30 Days Rp105,000 14GB
  • 3GB National
  • 9GB Local
  • 2GB OMG!
Rp107,000 14GB
  • 3GB National
  • 9GB Local
  • 2GB OMG!
Rp111,000 14GB
  • 12GB National
  • 2GB OMG!

 

Notes:
  1. Kalimantan
    • Zone-1 includes: Balangan, Banjar, Barito Kuala, Bengkayang, Hulu Sungai Selatan, Hulu Sungai Tengah, Hulu Sungai Utara, Kapuas Hulu, Katingan, Kayong Utara, Kota Balikpapan, Kota Banjar Baru, Kota Banjarmasin, Kota Pontianak, Kota Singkawang, Kota Waringin Barat, Kota Waringin Timur, Kubu Raya, Landak, Mempawah, Penajam Paser Utara, Sambas, Sanggau, Sekadau, Seruyan, Sintang, Tabalong, Tanah Laut, Tapin.
    • Zone-2 includes: Barito Timur, Barito Utara, Kapuas, Ketapang, Kota Baru, Kota Bontang, Kota Palangkaraya, Kota Samarinda, Kutai Kartanegara, Kutai Timur, Lamandau, Melawi, Murung Raya, Paser, Sukamara, Tanah Bumbu.
    • Zone-3 includes: Barito Selatan, Berau, Bulungan, Gunung Mas, Kota Tarakan, Kutai Barat, Mahakam Ulu, Malinau, Nunukan, Pulang Pisau, Tana Tidung.
  1. Sulawesi
    • Zone-1 includes: Bantaeng, Barru, Bolaang Mongondow, Bulukumba, Gowa, Jeneponto, Kota Kotamobagu, Kota Makassar, Kota Manado, Kota Pare-Pare, Maros, Minahasa Selatan, Pangkajene Dan Kepulauan, Pinrang, Sidenreng Rappang, Soppeng, Takalar.
    • Zone-2 includes: Bolaang Mongondow Selatan, Bolaang Mongondow Timur, Bone, Kota Bitung, Kota Tomohon, Majene, Minahasa, Minahasa Tenggara, Minahasa Utara, Polewali Mandar, Sinjai.
    • Zone-3 includes: Banggai, Banggai Kepulauan, Banggai Laut, Boalemo, Bolaang Mongondow Utara, Bombana, Bone Bolango, Buol, Buton, Buton Selatan, Buton Tengah, Buton Utara, Donggala, Enrekang, Gorontalo, Gorontalo Utara, Halmahera Barat, Halmahera Selatan, Halmahera Tengah, Halmahera Timur, Halmahera Utara, Kepulauan Sangihe, Kepulauan Selayar, Kepulauan Sula, Kepulauan Talaud, Kolaka, Kolaka Timur, Kolaka Utara, Konawe, Konawe Kepulauan, Konawe Selatan, Konawe Utara, Kota Baubau, Kota Gorontalo, Kota Kendari, Kota Palopo, Kota Palu, Kota Ternate, Kota Tidore Kepulauan, Luwu, Luwu Timur, Luwu Utara, Mamasa, Mamuju, Mamuju Tengah, Mamuju Utara, Morowali, Morowali Utara, Muna, Muna Barat, Parigi Moutong, Pohuwato, Poso, Pulau Morotai, Pulau Taliabu, Siau Tagulandang Biaro, Sigi, Tana Toraja, Tojo Una-Una, Toli-Toli, Toraja Utara, Wajo, Wakatobi.

Papua - Maluku

Validity Period Specification
Price Quota
3 Days Rp13,000 0.5GB National
5 Days Rp25,000 1GB National
7 Days Rp35,000 1.5GB National
30 Days Rp53,000 2GB National + 2GB OMG!
30 Days Rp104,000 8GB National + 2GB OMG!
30 Days Rp115,000 12GB National + 2GB OMG!

 

Catatan:
  1. Papua – Maluku: Asmat, Biak Numfor, Boven Digoel, Buru, Buru Selatan, Deiyai, Dogiyai, Fakfak, Intan Jaya, Jayapura, Jayawijaya, Kaimana, Keerom, Kepulauan Aru, Kepulauan Yapen, Kota Ambon, Kota Jayapura, Kota Sorong, Kota Tual, Lanny Jaya, Maluku Barat Daya, Maluku Tengah, Maluku Tenggara, Maluku Tenggara Barat, Mamberamo Raya, Mamberamo Tengah, Manokwari, Manokwari Selatan, Mappi, Maybrat, Merauke, Mimika, Nabire, Nduga, Paniai, Pegunungan Arfak, Pegunungan Bintang, Puncak, Puncak Jaya, Raja Ampat, Sarmi, Seram Bagian Barat, Seram Bagian Timur, Sorong, Sorong Selatan, Supiori, Tambrauw, Teluk Bintuni, Teluk Wondama, Tolikara, Waropen, Yahukimo, dan Yalimo.
  • FAQ

  • Terms & Conditions

What is Telkomsel internet voucher?

Internet Voucher is the newest product launched by Telkomsel where you can buy Telkomsel internet packages in the form of physical vouchers.

Who can buy Telkomsel internet vouchers?

Telkomsel internet vouchers can be purchased by all Telkomsel prepaid customers (simPATI, Kartu As, Loop).

Where do I buy Telkomsel internet vouchers?

You can buy Telkomsel internet vouchers at Telkomsel partner outlets and other stores or resellers who sell credit balance or other Telkomsel products.

What are the options for Telkomsel internet vouchers?

Customers can buy various variants of Telkomsel internet vouchers based on package validity periods ranging from 3 days, 5 days, 7 days to 30 days with the following details:

  • The internet voucher prices and quotas are determined based on the outlet/reseller’s region and zone (who injects the package quota to your smartphone).
  • Prices and quotas are divided into 3 zones in each region.
  • The package quota consists of 3 types: National Quota (can be consumed nationally), Local Quota (can be consumed in certain region and zone), and OMG! Quota (can be consumed nationally, but available in certain packages only).
  • The Local Quota can only be consumed according to the region and zone where the voucher is injected by the reseller (same region & zone).
  • OMG! quotas are only available in the 30-day internet voucher variant.

How do I or outlets know the status and quota in the physical voucher?

You or the outlets/resellers can check the package status and quota in the physical voucher via UMB *132# and then input the Serial Number (SN) of the voucher in the UMB. The information that will be displayed is the package quota and validity of the physical voucher, for example:

“Voucher Paket Internet Sebesar 1 GB dapat diaktifkan sampai dengan 31-Mei-2021”

How long is the validity period of the physical voucher?

The physical vouchers that have been injected with Telkomsel data packages have a validity of 60 days starting from when the voucher is injected. As long as the physical voucher is still in its validity period, the customer can activate the data package embedded in the voucher.

Can the voucher still be activated when it has only 1 day of validity remaining?

Yes, you can still redeem/activate the voucher as long as the physical voucher is still in the validity period. The internet package embedded in the physical voucher will have its own validity period that will be started since you redeem the voucher.

What is the difference between the physical voucher’s validity and the internet package’s validity embedded in the physical voucher?

The physical voucher’s validity is 60 days starting from when the voucher is injected. While the internet package’s validity is the validity period starting from when you redeem the voucher. The internet package’s validity period varies according to which variant you buy, starting from 3 days, 5 days, 7 days to 30 days.

What are the Terms and Conditions regarding the procedure for activating internet packages from internet vouchers?

  1. Telkomsel internet vouchers can be activated by prepaid customers by dialing *133*HRN#.
  2. HRN (Hidden Recharge Number) is a specific sequence of numbers that can be found on the back of the physical vouchers by scratching off the HRN code protector first.
  3. Every HRN code will have restrictions at the regional level. Detailed regional distribution for Telkomsel internet voucher restrictions consists of 11 regions, namely: Northern Sumatra, Central Sumatra, Southern Sumatra, Jabotabek, West Java, Central Java, East Java, Bali & Nusa Tenggara, Kalimantan, Sulawesi, and Papua-Maluku. Northern Sumatra vouchers are only distributed in Northern Sumatra and can only be activated in Northern Sumatra—and so on.
  4. The regional HRN restrictions information can be found on the top left or on the back of the voucher.
  5. If you redeem the voucher in a different region than the voucher’s region, you will get the following notification: “Maaf, voucher tidak dapat digunakan di regional Anda. Info lebih Lanjut Hubungi: 188.
  6. If you redeem the voucher in a different zone than the voucher’s zone while still in the same region, you will still get the internet package quota according to the allocated quota for the region. However, the local quota of the package cannot be used due to different zone consumption.

Can the quota and validity of the internet package be accumulated?

The quota and validity of the internet package can’t be accumulated.

What is the quota consumption priority of Telkomsel internet vouchers?

The quota consumption priority is as follows (the topmost quota will be the first to be consumed):

  1. OMG! Quota can be used to access certain applications (without consuming the main quota) such as YouTube, Facebook, Instagram, MAXstream, HOOQ, VIU, iflix, KlikFilm, beIN SPORT, and Nickelodeon Play.
  2. Local Quota is the main internet quota that can only be used when the customer is in the same region & zone with where the voucher is injected. Local Quota can be used on all Telkomsel networks (2G, 3G and 4G).
  3. National Quota is the main internet quota which can be used in all regions. National quota can be used on all Telkomsel networks (2G, 3G and 4G).
GENERAL TERMS & CONDITIONS
  1. By using Telkomsel Internet Voucher, you agree to obey all Telkomsel service’s terms and conditions from time to time, for every service you get by using Telkomsel Internet Voucher.
  2. Telkomsel has the right to change these terms and conditions at any time, with prior notice through mass media or Telkomsel’s official website (www.telkomsel.com).
  3. Telkomsel has the right to stop the whole service or partially, including blocking the number, if the user allegedly uses this card for activities prohibited by the law and Telkomsel’s terms and conditions, or due to a request from an authorized party.
  4. The registration of SIM card has to be done correctly. If the registration is done incorrectly or does not follow the rules, Telkomsel has the right to deactivate the number and all of its services.
  5. PIN & PUK: Please use your private PIN to protect your privacy. Activate your PIN by entering Standard PIN (1234), and change it with your new personal PIN by contacting *04*[Standard PIN]*[NEW PIN]*[NEW PIN]#. If you enter the incorrect PIN three times, your number will be blocked. To unblock it, you have to enter PUK (PIN Unblocking Key) number. You can get a PUK number by calling Telkomsel’s Customer Service.
  6. You can view the complete terms and conditions here.

 

TELKOMSEL INTERNET VOUCHER TERMS & CONDITIONS
  1. For prepaid customers (simPATI, KARTU As, and Loop), the price already includes tax.
  2. Only valid for domestic use (international roaming will be charged separately).
  3. The package notification will be sent via SMS before the package’s validity period ends.
  4. As long as you already have an active package, you can access the internet using their quota although you don’t have a credit balance. If your quota has run out and you don’t have any data package, you will be charged with internet basic tariff (PAYU/Pay as You Use).
  5. The internet package is valid nationally as long as Telkomsel network is available, unless for certain packages that can only be used in certain areas.
  6. Telkomsel has the right to limit and block the service (voice, SMS, or internet) if there is any indication of Telkomsel service misuse or fraud with or without tools, and any other usage that does not follow the law and regulations.
  7. Telkomsel is not responsible for any misuse of Telkomsel products and services by other parties, and for contents or packages that are not in accordance with Telkomsel’s official product specifications.
  8. Telkomsel is not responsible for any misuse of Telkomsel products and services by other parties, and for contents that have been sent or accessed using Telkomsel network.
  9. Basically, Telkomsel will provide the best speed and access for customers. However, there are few conditions that may cause a disruption in our services such as network availability, topography factor, population density, the building’s thickness, the type of device, the time of usage, the amount of Telkomsel users, the distance with the nearest BTS tower, and other factors.
  10. Telkomsel has the right to renew, close, raise or reduce the tariff and quota, also the quality of the service by the following considerations:
    • Ordered by the authority.
    • The service is no longer suitable for the current technology.
    • The service is no longer used and will be diverted to another similar service.
    • Other considerations that are deemed reasonable and appropriate by Telkomsel.
  1. Related to service renewals conducted by Telkomsel, customers agree to exempt Telkomsel from any demands and legal liability that emerged from the policy.