Easy Access and Backup with CloudMAX

By using CloudMAX storage service, you can get up to 100GB storage to backup and access your pictures, videos, or other documents any time anywhere from your smartphone.

Easy Steps to Use CloudMAX

Download and install CloudMAX app via Play Store, App Store, or dial *500*79# for download link information.


Open CloudMAX app and input your Telkomsel number alongside OTP sent via SMS.

Log In

Input your password to log in to your CloudMAX account.


Choose and subscribe based on the storage size you want (10GB, 50GB or 100GB).

Enjoy CloudMAX

After the package activation succeeded, you can enjoy CloudMAX storage service.

Choose Your Package!

Storage Validity Price
10GB 30 days Rp5,500
50GB 30 days Rp16,500
100GB 30 days Rp22,500
  • FAQ

  • Terms & Conditions

What is CloudMAX?

CloudMAX is a personal cloud service that allows you to store and backup files and access them anytime via cloud from any device through apps, browsers or web.

Is CloudMAX a paid service?

Yes, you can subscribe to monthly (30 days) premium package of 10GB (Rp5,500), 50GB (Rp16,500), and 100GB (Rp22,000).

How do I subscribe to CloudMAX premium package?

  1. Go to Subscription page in Settings menu.
  2. Choose the premium package of 10GB, 50GB or 100GB.
  3. When the USSD appears, reply “1” for confirmation.
  4. Subscription to premium package will be active when you have enough credit balance

Will the subscription be automatically renewed every month?

The subscription will be renewed automatically every month for 180 days since your first subscription started. After 180 days, you can subscribe to premium package manually again.

Can I use CloudMAX on a device without Telkomsel number?

You need to have Telkomsel number to sign up to this service. You also need to have Telkomsel data package to subscribe to the premium package.

What should I do if I forget my account’s password?

You can click “Forget Password” when logging in. You will get an OTP that you need to input on your app, and then you can change your account’s password.

Will my files be kept when I unsubscribe from CloudMAX?

Your data will be kept for 90 days after you unsubscribed from CloudMAX. After 3 months, all data will be deleted and cannot be recovered.

Do I need Telkomsel data package to upload or download files from or to CloudMAX app?

You can use Wi-Fi connection to upload or download your files.

Can I upload or download files via website?

Yes, you can upload or download files via website cloudmax.telkomsel.com. You just need to log in using Telkomsel number that is used to create CloudMAX account and password.

How do I stop the subscription?

You can choose “Unsubscribe” from Settings menu --> Subscription. Your subscription will stop right away if you agree to unsubscribe.

  1. All VAS services (Value Added Service) are available for kartuHalo subscribers, simPATI, KARTU As, and Loop.
  2. This service can only be activated in Indonesia.
  3. The scheme and the validity period of the subscription follow each of the confirmed services at the start of the purchase.
  4. For more details regarding tariffs and subscription periods, please contact our Customer Service at 188.

For further information please check tsel.me/CloudMAX.