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Never share information such as OTP codes, PIN, and magic links to other parties. Stay alert and keep your personal data to yourself.
Please DO NOT share the following types of information to other parties:
OTP (One-time Password) is a dynamic password or set of numbers sent by Telkomsel to proceed with customer requests.
A set of number arranged by customers to proceed with transactions, such as credit card PIN for payment.
A special link sent by Telkomsel to proceed with customer requests.
All types of data mentioned above can be used for transactions via Veronika (virtual assistant) and MyTelkomsel App.
Telkomsel's official channels can be seen here.
This service is active for 24 hours. You will be charged Rp300 if you call using a prepaid number.
Send your report using this format: PENIPUAN#SCAMMER’S NUMBER#CONTENT OF THE SMS SCAM.
Send email to cs@telkomsel.com or via Telkomsel’s official social media accounts.
What is the type of scam that frequently occurs?
What if I encounter or witness a scam?
What if my bill increases due to a scam?