https://www.youtube.com/embed/7ym6WK3kCzg
Never share OTP codes, PIN, or magic links to other parties for verification purpose of all Telkomsel products (SIMPATI, Halo, IndiHome, Orbit, etc). Stay alert and keep your personal data to yourself.
Please DO NOT share the following types of information to other parties:
OTP (One-time Password) is a dynamic password or set of numbers sent by Telkomsel to proceed with customer requests.
A set of number arranged by customers to proceed with transactions, such as credit card PIN for payment.
A special link sent by Telkomsel to proceed with customer requests.
All types of data mentioned above can be used for transactions via Veronika (virtual assistant) and MyTelkomsel App.
Telkomsel's official channels can be seen here.
Scams are getting creative by abusing telecommunication and digital service functions these days. Learn how to recognize and avoid various types of scams by reading this blog article.
Call Center 188
This service is active for 24 hours. You will be charged Rp300 if you call using a prepaid number.
SMS to 1166
Send your report using this format: PENIPUAN#SCAMMER’S NUMBER#CONTENT OF THE SMS SCAM.
Email or Telkomsel social media
Send email to cs@telkomsel.com or report via Telkomsel’s official social media accounts.
Other IndiHome channel
Other than Telkomsel’s official channels, you can make a report related to IndiHome via IndiHome’s social media.
Visit aduannomor.id official website by Ministry of Communication and Information Technology to report mobile phone numbers used for scams.
What is the type of scam that frequently occurs?
What if I encounter or witness a scam?
What if my bill increases due to a scam?