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Ensure you received SMS confirmation that your package is activated and can be used.
Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.
Check your remaining quota through MyTelkomsel App, MyTelkomsel website, UMB * 888 #, or Veronika Telkomsel by typing "Check Quota". If you don't have any quota, please buy package on MyTelkomsel App, MyTelkomsel website, UMB * 888 # or Veronika Telkomsel.
If the above steps have not resolved the issue, restart your device and access your activated services again.
If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels: