Cannot Log In to MyTelkomsel

Did not receive SMS containing the MyTelkomsel App login link
Did not receive SMS containing the MyTelkomsel App login link

Those of you who have the MyTelkomsel App may have experienced problems such as not being able to log in and access application services. Don't worry, you can still log in to the application after checking your spam folder or inbox folder first.

This is because in some cases it was found that customers downloaded the Truecaller application or spam filter applications or the like, so the SMS containing MyTelkomsel login link with the TSEL-APPS sender was considered spam.

It is very possible that you actually received an SMS, but because it was considered spam, there was no notification and you thought you did not receive an SMS to log in.

However, if you still can't login and don't have any spam filter applications, you can send a screen recording of your login process to cs@telkomsel.co.id. You will be assisted by the Customer Service.

Unable to log in using social media or Google
Unable to log in using social media or Google

The MyTelkomsel App is a service in the form of an application launched to provide convenience in managing and accessing accounts and services via smartphones.

To be able to access MyTelkomsel, you must first log in. One of the ways to log in is using a social media or a Google account that you already have. However, if you're having trouble logging in using your social media or Google account, please check the following:

  1. Make sure your social media or Google account is connected to MyTelkomsel. To do this, go to "Account Management", select "My Profile", then select "Connect to Social Accounts".
  2. Make sure you are in an area with a stable internet network. Network instability will hinder and disrupt the login process to MyTelkomsel.
  3. Make sure you have updated the MyTelkomsel App. If the app has not been updated to the latest version, it is likely that you will face login problems.
  4. When choosing to log in using your social media or Google account, make sure the username and password you type are correct. Errors or discrepancies when filling in your username and password will cause you to be unable to access the MyTelkomsel App.
  5. To be able to access the latest version of MyTelkomsel, make sure your smartphone's operating system is the latest version. For iOS, MyTelkomsel can only be accessed using at least the iOS 11 version, while for Android it must be at least the Android 7 (Nougat) version.

If you have checked the possibilities above and are still unable to login using your social media or Google account, please contact CS at 188 and make a report on the problem you are facing.

Unable to enter MyTelkomsel (immediate error or force-closed)
Unable to enter MyTelkomsel (immediate error or force-closed)

One of the supporting applications that you can use optimally as a Telkomsel user is the MyTelkomsel App. Through this one application, you can check credit balance, buy packages, and pay Telkomsel Halo bills.

However, in some cases, customers were unable to log into the MyTelkomsel App. If you are experiencing this problem, you need to pay attention to the following possibilities:

  1. You may be logging in with a different number and mobile. To log in to the MyTelkomsel App, a link will be sent to the number used for registration. If this link is not opened, you will not be able to access the MyTelkomsel App on the mobile phone.
  2. You are using an expired link. If you already get the link, please use it immediately. If not, you are required to repeat the login process.
  3. You are using an old version of the MyTelkomsel App. To improve the MyTelkomsel App service, you need to update the application.
  4. You are in an area that is not covered by internet network or your internet quota has run out. Always make sure you are connected to the internet to access the MyTelkomsel App.
  5. The MyTelkomsel App that you are using has an error. You could try clearing the app cache first, then reinstalling the app (delete then reinstall).
  6. The system in the area is busy or has a problem. This is very likely to happen if there is a power outage in your area.

If you have confirmed these things and are still unable to enter the MyTelkomsel App, you can contact Call Center 188 and explain the details of your complaint. Make sure you mention your mobile number correctly.

Unable to log in using email
Unable to log in using email

The MyTelkomsel App is a service in the form of an application launched to provide convenience in managing and accessing accounts and services via smartphones.

To be able to access MyTelkomsel, you must first log in. One of the ways to log in is using an email address you already have. However, if you're having trouble logging in using your email, please check the following:

  1. Make sure your email is registered and verified on MyTelkomsel App. To do this, go to "Account Management" and select "My Profile".
  2. Make sure you still have an access to the email address you use to sign up to MyTelkomsel App.
  3. Make sure you have sufficient credit balance and internet quota. If your credit balance or internet quota runs out, you won’t be able to log in to MyTelkomsel App using email.
  4. Make sure you are in an area with a stable internet network. Network instability will hinder and disrupt the login process to MyTelkomsel.
  5. Make sure you have updated the MyTelkomsel App. If the app has not been updated to the latest version, it is likely that you will face login problems.

If you have checked the possibilities above and are still unable to login using your email, please contact CS at 188 and make a report on the problem you are facing.

SMS link cannot be used
SMS link cannot be used

To maximize the use of Telkomsel services, you should have the MyTelkomsel App on your smartphone. This application really helps you to buy and check quota, credit balance, and also pay Telkomsel Halo bills.

If you want to activate a new MyTelkomsel account, you can register in various ways. Later you will receive an SMS containing a link for validation. This link works as a replacement of an OTP, which, when clicked, validates your account successfully.

In some cases, the customer may not be able to use the link that have been received. Here's the explanation:

  1. Customers get “Invalid or expired” information. If you're experiencing an issue like this, it's likely that the link you received wasn't immediately used. You can re-login to get a new link. After that, the link should be used immediately.
  2. Getting the information “An error occurred, please try again”. If you are experiencing this problem, chances are the system is busy/problematic. You can wait a while, then perform a new login procedure. Remember, make sure you use the new link immediately.
  3. The SMS link directs to a web browser with the information “Page not found”. If you experience this, chances are you are not connected to the internet. You need to make sure you still have an internet quota or are in an area with a stable internet network. After that, please re-login.

If within 24 hours after the first try you still experience the same problem, you can contact Customer Service via Call Center 188. Please explain in detail the problem you are facing and CS will be happy to help solve your problem.

Always directed to re-login
Always directed to re-login

One of the supporting applications that you can use optimally as a Telkomsel user is the MyTelkomsel App. Through this one application, you can check credit balance, buy packages, and pay Telkomsel Halo bills.

However, in some cases, customers cannot log into the MyTelkomsel App and are always directed to re-login.

  1. If you experience something similar, chances are the system is busy. In some cases, if your area is out of power, it will also affect the system. You can wait a while to re-login.
  2. Another possibility is that the MyTelkomsel App that you are using is experiencing an error. You could try clearing the app cache first, then reinstalling the app (delete then reinstall).

If within 24 hours after the first try you still experience the same problem, you can contact Customer Service via Call Center 188. Please explain in detail the problem you are facing and CS will be happy to help solve your problem.

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