How Can I Get My Profile and PUK Number

You can get PIN T-Care (SIMPATI/prepaid) or PIN eBill (Halo/postpaid) PIN via Telkomsel Virtual Assistant by following these steps:

1. Contact Telkomsel Virtual Assistant on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2  
   • Website: www.telkomsel.com
   • MyTelkomsel App: my.telkomsel.com/app/chatbot
2. Type “Hi” or “Hello” in the chat window.
3. Type “Get My T Care PIN”.
4. Your T-Care PIN/eBill PIN will be sent by Telkomsel Virtual Assistant via SMS.

You can see your profile details via Telkomsel Virtual Assistant by following these steps:

1. Contact Telkomsel Virtual Assistant on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2  
   • Website: www.telkomsel.com
   • MyTelkomsel App: my.telkomsel.com/app/chatbot
2. Type “Hi” or “Hello” in the chat window.
3. Type or select “Go to Menu”.

You can check your Telkomsel PUK number by contacting Telkomsel Customer Service by phone at 188. You can report that you have lost your Telkomsel PUK code. Please bear in mind that this method requires a credit balance.