Jakarta, 25 July 2017 – Welcoming the 2017 Hajj pilgrimage, Telkomsel provides various products and services to ensure a comfortable communicating experience for the pilgrims in the Holy Land. During the Hajj pilgrimage, Telkomsel customers can still use cellular services easily without changing the card or resetting their phones. In addition, there is also 3 In1 Hajj Package for voice, SMS and Internet services at affordable price, as well as Hajj promo rates which applicable for all network operators in Saudi Arabia.
Customers also do not have to worry about running out of credit or difficulty in getting Telkomsel cellular services with the availability of complete channels for credit top up, and 24 hours customer service call center, as well as GraPARI in Mecca, Madinah and Jeddah service offices which open every day to serve all customer needs.
Telkomsel General Manager of Postpaid Core Product Marketing, Arian F. Istanto said, "Every year, Telkomsel always serve the communication needs of Indonesian pilgrims. The Hajj service is provided so that our customers can stay in touch with their families and friends easily and comfortably during their pilgrimage in the Holy Land. Not only that, we also have various service center ready to help our customers."
During their pilgrimage in the Holy Land, the customers can with only Rp. 6,000/minute. In addition, to receive phone calls from anywhere customers are only charged Rp. 3.000/minute and sending SMS to all destination number is only Rp. 1,000/SMS, as well as free inbound SMS from anywhere. In addition, customers can enjoy internet access as much as Rp. 500/10 KB with maximum cost Rp. 35,000 per day. The complete rates of Saudi Arabia is available through *266*71#.
Customers can also communicate by saving more than 50% by activating the 3in1 Hajj Promo option. The 3in1 Haj package is available starting from a 20-day package consisting of 40 minutes to Indonesia number, 40 minutes inbound call, 40 SMS and 7GB data service for 20 days in Saudi Arabia at Rp. 550,000 (after tax). There is also a 40-day 3in1 Package, as well as a 20-day Internet Package, 40 Days Internet Package, and Talk Mania 1 Day Package, which customers can flexibly choose according to their needs. For info and activation of these packets customers can simply call *266*15#.
In the access menu *266#, Telkomsel also presents Roaming Gift feature. With this service, the relatives in Indonesia as well as in other countries can assist in activating and purchasing packagesfor Hajj pilgrims in the Holy Land. That way customers in their pilgrimage do not have to worry about running out of credit. Telkomsel also ensures the availability of complete channels for top up using vouchers, electronic vouchers (Mkios) or through ATMs, credit transfer services, SMS Banking, and T-CASH.
Telkomsel also makes it easy for customers to check usage, packet activation, reload credit/bill payments, and check and exchange POIN through MyTelkomsel application that can be downloaded for free by customers through Google Play and App Store. More information about Hajj 2017 is available at http://www.telkomsel.com/haji.
Furthermore, Call Center can be contacted for free from Saudi Arabia at +628110000333. To serve all customer communication needs in the Holy Land, Telkomsel also operates customer service center, GraPARI, in Mecca (Grand Zam Zam Tower / Abraj Al-Bait, 3rd Floor), Madinah (Hotel Al Salaheja) and Jeddah (Al Rehab District).
Arian added that the presence of GraPARI in various locations in Saudi Arabia is expected to improve the convenience of customers in communicating, especially to serve customers from Indonesia who go to the Holy Land to perform the pilgrimage and umrah, as well as Indonesian workers domiciled in Madinah and Jeddah. Various communications solutions for customers are present in GraPARI, such as information and product and service activations, 4G card upgrades, and replace lost or damaged cards. During the hajj season, Telkomsel also holds Hajj Center which is placed in crowded point to serve customers.