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Telkomsel strives to implement a policy of Good Corporate Governance, corporate values, and the Sarbanes Oxley Act (SOA) 2002 as well as the implementation of regulations. It is necessary to establish policies and procedures for handling complaints (Whistleblowing System/WBS) in order to build a clean, transparent, and professional Company.
Types of Complaints
Terms of Report
Making a Report
Protection for Whistleblowers
Telkomsel guarantees and ensures the confidentiality of the whistleblower, both employees and third parties who submit complaints or reports of alleged violations. Telkomsel always prioritizes confidentiality and the principle of presumption of innocence in following up on any complaints or reports submitted.