Maintaining Active Period

Maintain your card, keep your accounts save

Keep your Telkomsel PraBayar (prepaid) card/number active, especially if it’s connected to important accounts such as banking and WhatsApp so you don't lose access to those accounts.

Learn more about prepaid active period

Avoid losing access to WhatsApp, banking, e-commerce, and social media
Avoid losing access to WhatsApp, banking, e-commerce, and social media

SIM card or what we usually call a mobile phone number or cell phone number is very important in the current era. We use it for phone calls, SMS, and internet access, but mobile phone numbers are also used for banking purposes, fintech apps, e-commerce apps, online transportation apps, and verifying various other social media accounts such as WhatsApp and many more.

For this reason, keeping Telkomsel numbers active is a must. Don't lose access to your important accounts and services just because you forget to top up your credit balance and your Telkomsel number ends up in a grace period or even worse—expired.

Many of you may not aware when the credit or internet quota has run out and the number has entered the grace period because you use Wi-Fi or a second SIM card. For example, when you use WhatsApp with a Wi-Fi connection or a second SIM card, you can still use WhatsApp even though the card has entered the grace period or is blocked.

Problems will arise when your number has been recycled and purchased by someone else. So, when the other person uses that number to register for WhatsApp, you will lose access and chat history. This can also happen to other applications such as banking, fintech, e-commerce, online transportation, and various social media accounts.

Mobile phone number recycle
Mobile phone number recycle

Telkomsel recycles numbers in accordance with the terms and conditions stipulated by the Regulation of the Minister of Communications and Information Technology Number 14 of 2018, stating that the time between recycling cards from the first customer to the next customer is not less than 60 days.

SIM Card Cycle

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  • The SIM card starter pack does not have an active period yet, but it has a card validity period until when it can be activated.
  • After the starter pack is active, it will have an active period. The active period will be added following the amount of top-ups. Information on how many active days you can get each top-up can be found here.
  • If you forget to top up the credit, your card will enter a grace period. A grace period given by Telkomsel is 30 days.
  • If up to 30 days of the grace period you still "forget" to top up the credit, it will expire. At this point, customers often ask: “Why is my card blocked?”
  • When the card is expired, it can no longer be used. But as an appreciation to customers, Telkomsel still provides the opportunity to reactivate the card even though it is expired.
  • However, the offer is not forever. There is a limited window starting from the end of the grace period until the end of the expiry period. Within this limited time, the number can still be reactivated here.
  • After exceeding the final time limit, the card will enter the “Ready for Recycle” period where the card is ready to be produced and resold, so customers can no longer use the number.
  • Based on these explanations, we should not forget to extend the active period by purchasing credit or internet packages every month and always checking the active period via MyTelkomsel App.