Help us find the best solutions
for your business.
Answer a few simple questions so we can recommend
our products and solutions best suited for you.
Keep your Telkomsel PraBayar (prepaid) card/number active, especially if it’s connected to important accounts such as banking and WhatsApp so you don't lose access to those accounts.
Sim Card or what we usually call a mobile phone number or cell phone number is very important in the current era. Besides it is being able to be used for telephone, SMS, and internet access, mobile phone numbers are also used for banking purposes, fintech applications, e-commerce applications, ride hailng applications, and verify various other social media accounts such as WhatsApp and others.
For this reason, keeping Telkomsel numbers active is a must, and we don't want to lose access to these important services just because we are negligent and forget to top up our credit so that our Telkomsel number reached the end of the grace period or is expired.
Many customers are not aware when the credit or internet quota has run out and the number has entered the grace period because customers use WIFI or a second SIM Card. For example, when a customer uses WhatsApp with a WIFI connection or a second SIM card, the customer can still use WhatsApp even though the card has entered the grace period or is blocked.
Problems will arise when the customer number has been recycled and purchased by someone else. So when the other person uses that number to register for Whatsapp, the customer will lose access and chat history.
This can also happen to other applications such as banking applications, Fintech applications, E-commerce applications, ride hailing applications and verification of various social media accounts.
Telkomsel recycles numbers in accordance with the terms and conditions stipulated by the Regulation of the Minister of Communications and Information Technology Num. 14 of 2018 that the time between recycling cards from the first customer to the next customer is not less than 60 days.
The following is the cycle of the active period of the Telkomsel Prepaid card: