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Overcome Everything with #KuotaKeluarga

More efficient with #KuotaKeluarga! Share quota up to 90GB, unlimited calls and SMS starting from Rp150,000 for up to 6 people.

Myths vs Facts #KuotaKeluarga

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  • FAQ

  • Terms & Conditions

What is #KuotaKeluarga package? What kind of package does it offer?

#KuotaKeluarga package is a data package that can be shared among family members or friends (admin and members) nationally (cannot be used for international roaming) using all Telkomsel network (2G, 3G, 4G). The types of package are as follow:

Type Quota Entertainment Voice & SMS Quota Zone 1 Price Zone 2 Price Validity Period
Lite 20GB - - Rp150,000 Rp170,000 30 days
Advance 40GB 5GB Unlimited Rp250,000 Rp280,000
Ultimate 80GB 10GB Unlimited Rp400,000 Rp450,000

Note:

  • The Entertainment quota can be used to access video, games, music, and certain social media apps.
  • Tax included.
  • Zone 1 = Java, Bali, and Nusa Tenggara.
  • Zone 2 = Sumatra, Kalimantan, Sulawesi, Papua, and Maluku.

What are admin and members in #KuotaKeluarga package?

Admin is the customer who buys #KuotaKeluarga package. Members are customers registered by the admin to share #KuotaKeluarga package. Admin and members can use this package together.

Is there any limitation to register #KuotaKeluarga members?

#KuotaKeluarga can be shared to at least 1 member and a maximum of 5 members. Therefore, the total participants who can use this package are at least 2 people (1 admin + 1 member) and a maximum of 6 people (1 admin + 5 members).

Where do I buy #KuotaKeluarga package?

You can buy this package through MyTelkomsel App only, by accessing "Shop" > "Browse Packages" > "Internet". You have to download MyTelkomsel App first to buy this package.

I already have the latest version of MyTelkomsel App, but I cannot find #KuotaKeluarga package. What should I do?

You can try these following options:

  • Access MyTelkomsel, choose "Shop" > "Browse Packages" > "Internet" menu.
  • Log out from MyTelkomsel App first, and then log in.

How do #KuotaKeluarga package members divide the quota?

After you buy the package, you can immediately register your members’ phone number. After that, the admin and the members can all use the quota together.

How do I check the remaining quota?

You can check the remaining quota on MyTelkomsel App’s main page. You can only check the quota as a whole. If you want to check the detailed consumption, please contact:

  1. Call Center 188
  2. Social media official accounts
    • Instagram: @telkomsel
    • Twitter: @Telkomsel
    • Facebook: @telkomsel
  3. Nearest GraPARI, or
  4. Email: cs@telkomsel.co.id.

You can ask for data consumption detail from the first day until the day before you made the inquiry.

What are the terms and conditions to buy #KuotaKeluarga package?

Please check the table below:

  ADMIN MEMBER
PREPAID
  • All customers.
  • All customers.
POSTPAID
  • Minimum active period of 3 months.
  • The number is not blocked by Telkomsel.
  • Non-Halo Data.
  • Non-corporate card.
  • The number is not blocked by Telkomsel.
  • Non-Halo Data.
  • Non-corporate card.

General rules:

  • Both admin and members haven't registered to a Family Plan Group.
  • Both admin and members each have to own an active number.
  • Family Plan Group has to register at least one member.
  • The member's active period will not be extended by Family Plan.

I’m a kartuHalo corporate subscriber. Can I purchase #KuotaKeluarga? Can I be a member of the package?

No, currently kartuHalo corporate subscribers cannot become an admin nor member of #KuotaKeluarga.

Will the member’s active period be extended by purchasing #KuotaKeluarga package?

No, it will not extend the member’s active period.

Can admin add or delete a member at any time?

No, admin can only add or delete a member once during the package purchase. If admin wants to correct/edit the member’s number, admin can contact:

  1. Call Center 188
  2. Social media official accounts
    • Instagram: @telkomsel
    • Twitter: @Telkomsel
    • Facebook: @telkomsel
  3. Nearest GraPARI, or
  4. Email: cs@telkomsel.co.id.

The configuration change will be active in maximum 3x24 hours. Admin can replace up to 4 member’s numbers and can only be done via 1 phone call/1 visit only for 1 active #KuotaKeluarga package. The newly registered members will not get #KuotaKeluarga voice and SMS quota.

If admin incorrectly input a member’s number, how can admin correct it?

If admin wants to correct/edit the member’s number, admin can contact:

  1. Call Center 188
  2. Social media official accounts
    • Instagram: @telkomsel
    • Twitter: @Telkomsel
    • Facebook: @telkomsel
  3. Nearest GraPARI, or
  4. Email: cs@telkomsel.co.id.

The configuration change will be active in maximum 3x24 hours. Admin can replace up to 4 member’s numbers and can only be done via 1 phone call/1 visit only for 1 active #KuotaKeluarga package. The newly registered members will not get #KuotaKeluarga voice and SMS quota.

What is the priority of #KuotaKeluarga quota consumption?

The regular quota will be consumed first, and then #KuotaKeluarga quota.

I bought the regular quota after I bought #KuotaKeluarga package. Which one will be consumed fist?

The regular quota will be consumed first nevertheless.

When the validity period of #KuotaKeluarga package has ended, will the group remain?

The group will be dismissed after the validity period ended. The admin needs to re-register the members’ phone numbers when make a repurchase. It could be the old or new members.

Does the admin get a priority to consume #KuotaKeluarga package?

No, the admin and the members get the same priority based on first in first serve method.

Can the admin buy #KuotaKeluarga for more than once simultaneously?

The admin can buy the package maximum 2 times simultaneously. All packages can be consumed by all members that were being registered at the very beginning.

Can the admin change their status to become a member?

No, as long as the package is still active. The members cannot be changed into admin either.

My #KuotaKeluarga package has ended, but the period is still active. Can I repurchase #KuotaKeluarga?

Yes you can. As an admin, you are allowed to have up to 2 active #KuotaKeluarga at the same time but both active packages will have the same member configuration.

Can the admin set a limitation of use to the members?

For now, it cannot be done. The quota can only be consumed together with first in first serve method.

What is Entertainment quota?

It is the quota that can be used to access the following apps:

  • GamesMAX: Mobile Legends Bang Bang, Arena of Valor, LINE Let’s Get Rich, Garena Free Fire, PUBG, and Shellfire.
  • MusicMAX: Langit Musik, Deezer, Spotify, Noice, JOOX, Smule, Gen FM, Prambors FM, Trax FM, iRadio, Hard Rock FM, Brava FM, and Cosmopolitan FM.
  • OMG!: MAXstream, HOOQ, VIU, beIN SPORTS CONNECT, KlikFilm, iflix, YouTube, Instagram, dan Facebook.

I’m an admin of an active KuotaKeluarga package. I currently use a prepaid number and plan to migrate to postpaid number. What will happen to my #KuotaKeluarga?

Your #KuotaKeluarga packagewill be gone; it cannot be used anymore by you or your members.

I’m a member of an active KuotaKeluarga package. I currently use a prepaid number and plan to migrate to postpaid number. Can I still consume my #KuotaKeluarga package?

Don’t worry, you can still consume your #KuotaKeluarga package.

I currently use a prepaid number and I’m an admin of a #KuotaKeluarga package. Can I add a postpaid number user as my member?

Yes, you can and vice versa; postpaid admin can also add a prepaid number user as his/her member.

Will I be charged if I call an admin or member of the group?

If both of you are registered as a member or admin of the same active #KuotaKeluarga package (only advance and ultimate package), you can make phone call or send an SMS for free until your #KuotaKeluarga expires.

When I tried to add a mobile number as a member, I received the following message: “Sorry, the system is busy”. What happened?

It is possible that the mobile number doesn’t fulfill the eligibility rules stated in Terms and Conditions (T&C) in the purchasing page of #KuotaKeluarga. You can replace the number with the eligible one.

Previously I can browse #KuotaKeluarga package via MyTelkomsel. But today, I can’t find #KuotaKeluarga at all. What happened?

You can check admin/purchaser eligibility rules in Terms and Conditions (T&C) in the purchasing page of #KuotaKeluarga. If you are eligible, you can browse by clicking “Browse Package/Belanja” button or refresh the app by login/logout from MyTelkomsel.

Usually when I purchase #KuotaKeluarga, I can input mobile number as a member. But why wasn’t the mobile number input page shown this time?

You can check on MyTelkomsel if you still have an active #KuotaKeluarga package (not expired yet). If you do, then the next purchase of #KuotaKeluarga will have the same member configuration as your existing active package. If you don’t and you still have the same problem, you can contact:

  1. Call Center 188
  2. Social media official accounts
    • Instagram: @telkomsel
    • Twitter: @Telkomsel
    • Facebook: @telkomsel
  3. Nearest GraPARI, or
  4. Email: cs@telkomsel.co.id.

I already purchased #KuotaKeluarga and I was already in “Pembelian Sedang Diproses/ Your Purchase is Being Processed” phase. However, my #KuotaKeluarga package is still not active. What happened?

Please wait 1x24 hours for your request to be processed. If there is still no confirmation of package activation, you can try to purchase it again. For further details, please contact:

  1. Call Center 188
  2. Social media official accounts
    • Instagram: @telkomsel
    • Twitter: @Telkomsel
    • Facebook: @telkomsel
  3. Nearest GraPARI, or
  4. Email: cs@telkomsel.co.id.

Can I access the internet when my #KuotaKeluarga package runs out but I still have a regular package?

Yes, you can. Your internet access will consume your regular data package.

Can I access the internet when my #KuotaKelota family quota runs out meanwhile the active period and my regular package quota run out?

No, you can’t. You will be blocked from accessing the internet since you already ran out of quota while the #KuotaKeluarga’s validity is still active. You can access internet again if you purchase data package (can be regular or #KuotaKeluarga package).

Can I access the internet when the active period of the #Kuota Family package runs out and my regular package quota runs out but is still active?

Yes, you can. But You will access the internet with normal data tariff.

How much quota can I allocate for myself as an admin?

This allocation feature is available on MyTelkomsel app 4.5 version. As an admin, you can allocate (in GB):

• Lite Package: 0, 2, 4, 8, 10, 15

• Advance Package: 0, 2, 5, 10, 20, 30

• Ultimate Package: 0, 5, 10, 20, 40, 60

The quota that has been allocated can only be consumed by admin. If the allocated quota has all been used up, the admin will consume the remaining quota. The remaining quota can be consumed together by the admin and the members. E.g.: The admin allocated 8GB for themselves from the Lite package. The remaining quota (20GB – 8GB = 12GB) can be consumed together by the admin and the members.

How do I share all of the #KuotaKeluarga quota to be consumed together by the admin and the members?

For MyTelkomsel 4.5 version and above, the Admin can choose 0GB quota to be allocated for themselves. Then, the whole quota can be consumed together by the admin and the members.

The allocated quota for admin has all been used up. Can the admin consume the remaining quota?

Yes. After the quota allocated for admin has been used up, admin can consume the remaining quota.

Where do I find the allocation feature for admin?

The allocation feature is only available on MyTelkomsel App 4.5 and above. This feature will appear during the purchase of #KuotaKeluarga.

  1. The definition of user types:
    • Admin: The customer who bought the package.
    • Member: The customers who are registered by the admin to use #KuotaKeluarga package.
  2. This package is valid for active Telkomsel postpaid customers (kartuHalo) and prepaid customers (simPATI, KARTU As, Loop) and can only be activated via MyTelkomsel App.
  3. A prepaid user can become both an admin or a member. To be a member, you must not become a member of another active #KuotaKeluarga package.
  4. A postpaid user can become an admin if he/she is a regular user who has been active for more than three months. A postpaid user can become a member if he/she is a regular user, and has not become a member of another active #KuotaKeluarga package.
  5. The price has included VAT and will only be charged to the admin. The price can differ depending on the area.
  6. This package is only valid for domestic usage (not valid for International Roaming, which will be charged separately).
  7. The admin and members can check the remaining quota via MyTelkomsel App.
  8. #KuotaKeluarga package consists of some types of quota:
    • #KuotaKeluarga: 24-hours internet quota valid nationally as long as Telkomsel network is available (2G/3G/4G), and can be used together by admin and members.
    • Entertainment quota: quota to access video, games, music, and social media apps that can be used together by the admin and the members.
    • Family Voice and Family SMS Quota: quota that can be used to call and send SMS to the admin and members from the same #KuotaKeluarga. This quota has to be activated maximum 24 hours after purchasing the package.
  9. Entertainment quota can be used to access the following apps:
    • GamesMAX: Mobile Legends Bang Bang, Arena of Valor, LINE Let’s Get Rich, Garena Free Fire, PUBG, and Shellfire.
    • MusicMAX: Langit Musik, Deezer, Spotify, Noice, JOOX, Smule, Gen FM, Prambors FM, Trax FM, iRadio, Hard Rock FM, Brava FM, and Cosmopolitan FM.
    • OMG!: MAXstream, HOOQ, VIU, beIN SPORTS CONNECT, KlikFilm, iflix, YouTube, Instagram, and Facebook.
  10. Video service terms and conditions:
    • The film censoring process is the full responsibility of the content provider. Telkomsel is always trying the best to make sure only proper contents are delivered to you.
    • For more information and Customer Service related to video service please contact 188.
    • Prepaid Admin (simPATI, KARTU As, Loop) can get HOOQ 30-days subscription following the period of the data package.
    • Customers can stop subscribing to HOOQ any time through on.hooq.tv/unsubscribe or e-mail to support@hooq.tv.
  11. Admin can add the members when purchasing the package, but cannot remove nor add another member until the package’s validity period ended. If the admin is trying to correct the member's number, please contact 188 or visit GraPARI. The change will be effective in maximum 3x24 hours. The admin can change up to 4 member numbers and it can only be done once. The newly registered members will not get #KuotaKeluarga voice and SMS quota. Admin cannot change the member number again during one validity period.
  12. The validity period of the package will not extend the member’s number’s active period.
  13. Each package can have a maximum of 5 members (6 in total including the admin).
  14. If you still have an active #KuotaKeluarga package and repurchase the package, the package will automatically apply for the active members without the need to change the family member. There is no need to make a change to the member.
  15. During the #KuotaKeluarga package validity period, the admin can buy 1 more #KuotaKeluarga package, both the same or the different #KuotaKeluarga. Each package has the different validity period.
  16. A member can only be registered in 1 #KuotaKeluarga package.
  17. If the admin or members still have a remaining internet quota from another package, then the #KuotaKeluarga will be used after the quota from the previous package has been completely used up.
  18. As long as your #KuotaKeluarga package is still active, admin and members can only access internet using their package data (both regular or #KuotaKeluarga package). If all of your package data quota has been used up, your internet access will be blocked.
  19. If the KuotaKeluarga has been completely used up, the next quota consumption shall follow each brand's Terms & Conditions (simPATI, KARTU As, Loop, kartuHalo).
  20. The admin and members can check the remaining quota of #KuotaKeluarga via MyTelkomsel App. To check the #KuotaKeluarga package usage for each member, you can dial 188 or visit the GraPARI. You can see the data usage from the first day of subscription until one day before the validity period of the package ends.
  21. Admin has to add at least 1 member number.
  22. If a prepaid admin migrated to postpaid, the #KuotaKeluarga package will be canceled and cannot be used by all members.
  23. If a prepaid member migrated to postpaid, he/she can still use #KuotaKeluarga package.
  24. The customers have to be aware that #KuotaKeluarga are being used or shared together.
  25. Starting from MyTelkomsel App 4.5, the admin can allocate a certain amount of #KuotaKeluarga quota for themselves. The remaining quota, minus the allocation, can be consumed together by the admin and the members. If the quota allocated for Admin has been all used up, the next internet usage will consume the remaining #KuotaKeluarga quota.
  26. Telkomsel has the right to restrict or block voice, SMS, or internet service if there is any violation or misuses such as but not limited to overusing the service with or without any tools or misusing Telkomsel services by violating the law or regulations.
  27. The admin and member' numbers have to be in active status to be able to use #KuotaKeluarga (not currently in grace period and not being blocked due to payment issue).
  28. Telkomsel is not responsible for any misuse of Telkomsel products by another party, or for any package and content that are not consistent with Telkomsel’s official product specification.
  29. Telkomsel is not responsible for any misuse of Telkomsel products by another party, or for any content, communication, and internet usage sent or accessed using Telkomsel’s network.
  30. Telkomsel will not guarantee the speed of service received by customers. The speed depends on many factors such as network availability, topography, population density, the thickness of the wall, the type of telecommunication device, the time of Telkomsel service usage, the amount of Telkomsel service users, the distance of BTS/antenna location, and other factors.
  31. Telkomsel has the right to renew or dismiss any service, add or deduct the tariff, quota, or quality of the service under some considerations such as but not limited to:
    • The authorities’ decisions.
    • The service is no longer suitable for the most recent technology.
    • The service is no longer be used and will be switched with another similar service.
    • Other considerations deemed proper and necessary by Telkomsel.
    • Every other new term or condition informed on the website or other media by Telkomsel for time to time is a part of the terms and conditions for all Telkomsel customers.