What is kartuHalo product?
kartuHalo products are Telkomsel postpaid services that can be used at any time (24 hours) on all Telkomsel networks (2G, 3G, and 4G networks), with various benefits including network priority for calls during high traffic, bill payments that can be made through various channels, and ease of monitoring usage and billing details in billing.
Who can become kartuHalo customers?
All new customers who want to subscribe to kartuHalo and prepaid customers who switch to kartuHalo.
Where do I register as a kartuHalo customer?
kartuHalo activation applies to all new kartuHalo registered customers or migrating customers from prepaid to kartuHalo on Telkomsel registration channels such as GraPARI, Telesales and Telkomsel web-based as well as Telkomsel partner channels (offline and online distributor partners via e-commerce).
How do I pay my kartuHalo bills?
Customers will receive bills or price details related to the use of kartuHalo products every month at the end of the kartuHalo billing period which can be paid through LinkAja, MyGraPARI, MyGraPARI Cash, MyTelkomsel, ATM/Internet Banking channels, GraPARI, retail such as Indomart and Alfamart, also e-commerces in collaboration with Telkomsel.
What is billing cycle?
Billing cycle is the time period limit where the customers can use kartuHalo with the accumulated usage that results in a bill at the end of the period. Bills will be sent to customers every month, or to be precise, at the end of each kartuHalo product billing period.
What billing period can I choose?
Currently, customers can choose one from the following billing periods:
- the 1st of each month
- the 6th of each month
- the 11th of each month
- the 16th of each month
- the 20th of each month
Does each billing period have a billing information schedule on the same date?
No, each billing period has a different billing information schedule, namely until the 5th day after the end of the billing period. For example, on the 1st billing period of each month, the customer will be informed of the bill on the 5th of each month.
How long is the kartuHalo payment period that I can do?
You can make your kartuHalo payments during the kartuHalo payment period, which is approximately 15 days from the time the bill comes out to the due date.
What if the kartuHalo payment is not made until the due date?
Your kartuHalo number will experience the first phase of blocking within 10 days after kartuHalo maturity and you cannot make calls, send SMS, and use broadband networks but can still receive calls and SMS.
What if the kartuHalo payment is not made until the first phase of blocking is over?
Your kartuHalo number will be completely blocked for a month after the first phase of your kartuHalo blocking is complete. And at the end of the full blocking period, your kartuHalo number will be terminated.