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Get New kartuHalo Number Now

Buy your new postpaid (kartuHalo) starter pack to enjoy various privileges. No need to worry about running out of credit balance, over-limit bills, and enjoy priority network from Telkomsel.

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Switch to kartuHalo Now

Change your prepaid card to postpaid (kartuHalo) and enjoy the special services. Simply submit your details online and you can keep using your current number.

kartuHalo Facts

Monitoring your usage and controling your bill get easier via *888# or MyTekomsel app.

You can migrate to postpaid without changing your current number.

Enjoy the best services and priority network from Telkomsel all over Indonesia.

Control Your Bill

  1. Monitoring your usage and controling your bill get easier via *888# or MyTekomsel app.

Use Your Current Number

  1. You can migrate to postpaid without changing your current number.

Priority Network

  1. Enjoy the best services and priority network from Telkomsel all over Indonesia.

  • FAQ

What is migration from prepaid to postpaid service?

It is a service where you can migrate from your prepaid service (simPATI, Loop, KARTU As) to postpaid (kartuHalo) by using the same number and SIM card. With postpaid service, you don’t have to top up/recharge your credit balance, but pay the monthly bill instead.

Will my prepaid credit balance, data quota, and Telkomsel POIN be exterminated if I migrate to postpaid?

Your remaining credit balance will deduct your first kartuHalo bill. Data, voice, and SMS quota will be exterminated. Your Telkomsel POIN will be accumulated.

How do I check my postpaid usage?

You can check your usage via *888# or MyTelkomsel App.

I cannot access the website to subscribe for kartuHalo starter pack. What’s wrong?

Please make sure there is no problem with your internet connection.

Why is kartuHalo package offered on the website different with the one offered at GraPARI?

If you prefer the package offered at GraPARI, please visit the nearest GraPARI to subscribe for kartuHalo starter pack. We would like to remind you that you will have to make a 3-month advance payment if you subscribe for kartuHalo at GraPARI. You can check the nearest GraPARI location by visiting this link.

Why do I have to re-register after I verified my e-mail?

If you click the link on reservation e-mail after 00:00 Jakarta Time, your request will be automatically cancelled.

Why can’t I choose the same number after clicking the red button on the e-mail?

If you click the link on reservation e-mail after 00:00, your request and number reservation will be automatically canceled. If you cannot find the number you prefer, most probably it is already taken by another customer.

I have received an email with the subject ‘Welcome to Telkomsel’, but my current package has not change to the package I chose. What’s wrong?

Please contact Call Center 188 and report your issue.

How long does it take for my kartuHalo to be active?

Please wait for 3 – 5 days while we’re delivering your kartuHalo starter pack and activating the package.

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