virtual-asisten

Access Telkomsel Virtual Assistant

All Telkomsel customers can access Telkomsel Virtual Assistant through:

 

Meet Telkomsel Virtual Assistant

Telkomsel Virtual Assistant is a chat-based digital service launched by Telkomsel to facilitate subscribers to purchase credit, check the remaining internet quota, change Telkomsel POIN, MyGraPARI location or other information about Telkomsel service.

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  • FAQ

What is Telkomsel Virtual Assistant?

Telkomsel Virtual Assistant is a chat-based digital service to facilitate the customers in checking the remaining Internet quota, redeeming Telkomsel POIN, finding the nearest GraPARI, package activation, or other information about Telkomsel's products and services. Telkomsel Virtual Assistant can be used by all Telkomsel customers, except for kartuHalo corporate customers and additional number.

When does Telkomsel Virtual Assistant become accessible?

Telkomsel Virtual Assistant has been serving Telkomsel customers since August 24th, 2017.

What channels support Telkomsel Virtual Assistant?

Currently, Telkomsel Virtual Assistant can be accessed through MyTelkomsel App, LINE, Facebook Messenger, Telegram, WhatsApp, and Telkomsel website.

How do I access Telkomsel Virtual Assistant?

You can visit Telkomsel Virtual Assistant official account on MyTelkomsel App, LINE, Facebook Messenger, Telegram, WhatsApp, and Telkomsel website to access Telkomsel Virtual Assistant service.

You can start a conversation by typing “Hi” or “Hello” on the chat window or by choosing ‘Quick Response’ menu.

How do I change the conversation topic with Telkomsel Virtual Assistant?

You must type “Batal” or “Cancel” on the chat window.

How do I find the nearest GraPARI location through Telkomsel Virtual Assistant?

To find the nearest GraPARI, type “Nearest GraPARI”, then use the 'Share Location' feature.

Are there any regulations related to the Verification Code (OTP) when interacting with Telkomsel Virtual Assistant?

Yes, there are some regulations related to the Verification Code (OTP) when interacting with Telkomsel Virtual Assistant:

  • If you incorrectly entered the Verification Code (OTP) three times, your interaction with Telkomsel Virtual Assistant will be blocked for five minutes.
  • If you requested a Verification Code (OTP) three times in a row, then your interaction with Telkomsel Virtual Assistant will be blocked for five minutes.

If you incorrectly entered the Verification Code (OTP) nine times, then your interaction with Telkomsel Virtual Assistant will be blocked for 24 hours.

What if I incorrectly entered my mobile number when interacting with Telkomsel Virtual Assistant?

If you incorrectly entered your mobile number three times, then your interaction with Telkomsel Virtual Assistant will be blocked for five minutes.