virtual assistant

Meet Telkomsel Virtual Assistant

Telkomsel Virtual Assistant is a chat-based digital service launched by Telkomsel to facilitate subscribers to purchase credit, check the remaining internet quota, change Telkomsel POIN, MyGraPARI location or other information about Telkomsel service.

Access Telkomsel Virtual Assistant

All Telkomsel subscribers can access Telkomsel Virtual Assistant through:

  • LINE @Telkomsel
  • Facebook Messenger 'Telkomsel'
  • Telegram @Telkomsel_official_bot
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  • FAQ

  • Terms & conditions

What is Telkomsel Virtual Assistant?

Telkomsel Virtual Assistant is a chat-based digital service to facilitate the customers in purchasing prepaid balance, checking the remaining Internet quota, redeeming Telkomsel POIN, finding the nearest GraPARI, or other information about Telkomsel services. Telkomsel Virtual Assistant can be used by all Telkomsel customers, except for the kartuHALO corporate customers and additional number.

What channels support Telkomsel Virtual Assistant?

Currently, Telkomsel Virtual Assistant can be accessed through LINE, Telegram, and Facebook Messenger.

How to access Telkomsel Virtual Assistant?

To access Telkomsel Virtual Assistant service, you can visit Telkomsel Virtual Assistant official account on LINE, Telegram, and Facebook Messenger.

LINE: @Telkomsel
Telegram: @telkomsel_official_bot
Facebook Messenger: @Telkomsel

You can start a conversation by typing “Hi” or “Hello” in the chat window or by choosing ‘Quick Response’ menu.

When is Telkomsel Virtual Assistant accessible?

Telkomsel Virtual Assistant is ready to serve the customers since August 24th, 2017.

How to change the conversation topic with Telkomsel Virtual Assistant?

The customers must type “Batal” or “Cancel” on the chat window.

Are there any regulations which related to the Verification Code (OTP) when the customers interact with Telkomsel Virtual Assistant?

Yes, there are some regulations related to the Verification Code (OTP) when the customers interact with Telkomsel Virtual Assistant:

  • If the customer incorrectly entered the Verification Code (OTP) three times, the interaction between the customer and Telkomsel Virtual Assistant will be blocked for five minutes.
  • If the customer requested a Verification Code (OTP) three times in a row, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for five minutes.

If the customer incorrectly entered the Verification Code (OTP) nine times, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for 24 hours.

What if I incorrectly entered the MSISDN when interact with Telkomsel Virtual Assistant?

If the customer incorrectly entered the MSSIDN three times, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for five minutes.

How to find the nearest GraPARI location through Telkomsel Virtual Assistant?

To find the nearest GraPARI, customers can use the ‘Share Location’ feature, or type the desired location.

Terms & conditions:

You can view the complete terms and conditions by downloading them  here .