virtual assistant

Meet Asisten Virtual Telkomsel

Asisten Virtual Telkomsel is a chat-based digital service launched by Telkomsel to facilitate subscribers to purchase credit, check the remaining internet quota, change Telkomsel POIN, MyGraPARI location or other information about Telkomsel service

Access Asisten Virtual Telkomsel

All Telkomsel subscribers can access Asisten Virtual Telkomsel through: 

VA
  • FAQ

  • Terms & conditions

What is Telkomsel Virtual Asisstant ?

Telkomsel Virtual Assistant is a chat-based digital service that launched by Telkomsel to facilitate the customers in purchasing prepaid credit, check the remaining internet quota, redeem Telkomsel POIN, find the nearest GraPARI, or other information about Telkomsel service.

What are the channels that supports Telkomsel Virtual Asisstant ?

At this time, Telkomsel Virtual Assistant can be accessed through LINE, Telegram, and Facebook Messenger

How to access Telkomsel Virtual Asisstant ?

To access and start a conversation with Telkomsel Virtual Assistant, the customers can choose the quick response menu, or type ‘Hai’ on the chat window (LINE: @Telkomsel, Telegram: @telkomsel_official_bot, or Facebook Messenger: Telkomsel).

When is Telkomsel Virtual Asisstant can be accessed by the customers?

Telkomsel Virtual Assistant is ready to serve the customers since August 24, 2017.

What are Telkomsel Virtual Asisstant capabilities?

These are the lists of Telkomsel Virtual Assistant’s capabilities:

Services Description
GraPARI Information GraPARI location and operational hours information
Telkomsel Virtual Assistant Capability Information Information any capability that available in Telkomsel Virtual Assistant
How to upgrade 4G information Information about how to upgrade 4G and location to get 4G card
Device Configuration Information Customer guides regarding device settings (refresh network, Setting APN) and guides when customer have network/signal, internet and SMS problems.
Nearest GraPARI Location Information Information about the nearest GraPARI by the customer location
Voucher Information Information related to valid voucher (active period, voucher denom)
Active Package & Subscribed Information Active package / subscribed package information
On going bill information Information for postpaid customer about on going bill
Remaining Credit Information Information for prepaid customer about current balance and active period
Kuota Package Information Information about amount of quota data package, SMS, and voice
Billing Information Information related to billing ( last billing status, amount of bill, due date for pay bill)
Main Package Information Information about main package that active in customer
PIN T-Care Information Information about PIN-Tcare Customer
PUK Information Information about PUK Customer
Pay Bill & Credit Recharge History Information related to last 3 months pay bill historry and recharge credit history
Package Terms and Condition Information Information about terms and conditions each package
Package Information Information about availibility package
Hot offer Package Information Information about which package that recommended for customer
Buy/Subscribe Package Customer can buy/subscribe package
Credit Recharge Customer can recharge credit
Pay KartuHalo Bill Customer can pay postpaid bill
T-Cash Information Information related to Tcash (FAQ, promo, merchant, Tcash TAP sticker purchase
Check TelkomselPOIN Information amount of TelkomselPOIN
Exchange TelkomselPOIN Redeem TelkomselPOIN with suitable promotion
GraPARI Book Appointment Booking appointment for GraPARI
Connect to Agent Directly connected to customer care agent by LINE, Telegram, and Facebook Messenger
Outlet Location Information Information about nearest Outlet Telkomsel
Promotion Catalog Information about current promo package
Small Talk This features is for entertaincustomer by several category
How to change the conversation topic with Telkomsel Virtual Asisstant ?

The customers have to type ‘batal’ or ‘cancel’ on the chat window (LINE: @Telkomsel, Telegram: @telkomsel_official_bot, or Facebook Messenger: Telkomsel).

Are there any regulations which related to the verification code (OTP) when the customers interact with Telkomsel Virtual Asisstant ?

These are the regulations which related to the verification code (OTP) when the customers interact with Telkomsel Virtual Assistant:

  1. If the customer incorrectly entered the verification code (OTP) 3 times, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for 5 minutes.
  2. If the customer requests a verification code (OTP) 3 times in a row, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for 5 minutes.
  3. If the customer incorrectly entered the verification code (OTP) 9 times, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for 24 hours.
Is there any regulation if the customer incorrectly entered the MSISDN when interact with Telkomsel Virtual Asisstant ?

If the customer incorrectly entered the MSSIDN 3 times, then the interaction between the customer and Telkomsel Virtual Assistant will be blocked for 5 minutes.

How to find the nearest GraPARI location through Telkomsel Virtual Asisstant ?

The customers can use the ‘share location’ feature, or type the desired location.

Terms & conditions:

You can view the complete terms and conditions by downloading them  here .