Telkomsel Virtual GraPARI Launching
Jakarta, 24 Agustus 2017 –
To provide the best mobile digital lifestyle experience to its customers, Telkomsel launches Virtual GraPARI which is ready to answer various requests for information about Telkomsel's products and services from customers anytime and anywhere. This self-service customer touch point developed by Accenture is accessible to customers through various social chat platforms, LINE, Facebook Messenger, and Telegram. Telkomsel is the first mobile operator in Indonesia to implement this virtual service.
GraPARI Virtual Telkomsel is a customer service solution in digital channel that combines artificial intelligence, customer analytics, and human interaction to generate a self-service that provides a better, faster, and more precise customer experience. A virtual assistant named "Veronika" that is present 7 x 24 hours in this service makes it easy for customers to interact directly through social chat platform.
President Director of Telkomsel Ririek Adriansyah said, "We continue to improve and develop our services in the digital platform to increase our customer experience in interacting with us. With the Telkomsel Virtual GraPARI, we wish that the demand for information about Telkomsel's products and services can be responded more quickly and accurately. "
In serving customers, Telkomsel Virtual GraPARI can answer to various requests for information from customers, including information on nearby GraPARI locations, 4G upgrades, active package and subscription information, billing information, T-Care PIN info rmation, and PUK information. On the other hand, Virtual GraPARI also allows customers to obtain service solutions, such as packages subscription, credit purchase, bill payment, and POINT redemption.
"Today's customers have a high mobility and digital lifestyle which encourages us to provide a fast and precise solution to their needs. Virtual GraPARI provides them 24 hours access to visit Telkomsel GraPARI Telkomsel, "said Ririek.
In recent years, digital channels are the primary choice of customers to make enquiry about Telkomsel's products and services. Currently around two thirds of all customer interactions with Telkomsel are on digital channels.
The presence of Telkomsel Virtual GraPARI enriches Telkomsel's various Customer Touch Point (CTP) alternatives that have been responsively serving various customer requests, including Twitter @telkomsel, Facebook @ Telkomsel, Telkomsel Chat, MyTelkomsel and MyTelkomsel Web applications.