Collect Call - You Can Call Friends Even without Credit

You can still make a call when you’re low on credit. Use Collect Call to ask your friend to pay for you or pay later when you top up your credit.

Collect Call Features

Ask the friend you’re calling to pay the call charges.
Pay for incoming calls from your friends.
Paket Darurat Bicara feature to continue phone calls and pay later on your next credit top-up.

Send SMS when you run out of credit balance.

Transfer your credit balance to fellow Telkomsel users.

Paket Darurat Bicara is offered to customers when making a call but fails due to insufficient credit balance.
When the call fails, you will receive Paket Darurat Bicara offer and instructions to activate.
Press 1 to confirm the activation of Paket Darurat Bicara.
After successfully activating Paket Darurat Bicara, you can make phone calls to fellow Telkomsel users according to the quota.
When you top up your credit balance next time, your credit will be deducted for Paket Darurat Bicara payment.

Customers who activate Paket Darurat Bicara will be given a maximum of 120 days to make payments by credit top-up.
If you have not paid by the time limit, the system will send a confirmation SMS for credit deduction.
Credit will be deducted automatically according to the amount of Paket Darurat Bicara bill in 24 hours.
If you do not reply or you do not have enough credit at the time of the deduction, the system will wait until you top up your credit and then it will be automatically deducted as payment for Paket Darurat Bicara.

This service is valid for Telkomsel PraBayar (prepaid) customers.
Customers must have been actively using Telkomsel for more than 60 days.
Customers must not have Paket Darurat Bicara arrears.
The voice quota can only be used to call fellow Telkomsel customers.
The customer's credit will be deducted for Paket Darurat Bicara payment when they top-up their credit balance.
Customers are required to meet the criteria for the frequency and number of top-ups as well as the monthly average usage.
Customers who top up other than credit (e.g., data packages) cannot be deducted for Paket Darurat Bicara payment.
This service can only be activated in Indonesia.
The scheme and the active period of the subscription follow each service that is confirmed at the beginning of the purchase.
For further information regarding Telkomsel Paket Darurat Bicara, please contact Customer Service 188.