Telkomsel, The Spirit of Indonesia: Inspiration to Contribute to Open the World of More for The Nation's Progress | Telkomsel

Telkomsel, The Spirit of Indonesia: Inspiration to Contribute to Open the World of More for The Nation's Progress

Telkomsel Semangat Indonesia

Jakarta, 28 October 2023 - The Spirit of Indonesia, based on the noble values of diversity and Pancasila that uphold justice, cooperation, caring, innovation, and sustainability, inspires Telkomsel to consistently open up all opportunities for the nation's advancement through various innovative achievements, initiatives, and tangible actions. In conjunction with the momentum of National Youth Pledge Day on October 28, 2023, "Telkomsel Semangat Indonesia" serves as an inspiration that further strengthens the company's position in contributing to the growth of the nation and country, which is actualized in Telkomsel's spirit that connects people, to innovate, to drives progress, to share hopes, and to care for the Earth.


Telkomsel's President Director, Hendri Mulya Syam, said, "The spirit of the Indonesian always inspires the spirit that Telkomsel carries, that we are committed to continuing connect the people through the equitable distribution of the latest digital technology connectivity, create breakthroughs through innovation and the implementation of renewable technologies, drive progress through the utilization of all company assets and capabilities, share hope through inclusive corporate social responsibility initiatives, and collectively care for the Earth through sustainable business initiatives to preserve the environment for the sustainability of future generations. 'Telkomsel, the Spirit of Indonesia' is more than just a manifesto; it is also a concrete step in Telkomsel's commitment to consistently contribute to the nation by empowering communities throughout the country to have a positive impact by continuing to develop in every phase of life."


Carrying The Spirit that Connects People, Telkomsel continues to accelerate equitable and equal digital connectivity throughout the archipelago by building more than three thousand 4G/LTE BTS points in remote, frontier, and outermost (3T) regions, completing the upgrade of all 3G BTS to 4G/LTE networks in 504 cities/regencies, building over 220 Merah Putih BTS sites in areas with geographic challenges, and expanding the 5G network by deploying over 470 5G BTS units in 48 cities in Indonesia. These concrete steps have also contributed to achieving mobile broadband customer payload traffic of over 8.7 million TB, growing by 9.4 percent. Currently, more than 228,000 4G/LTE and 5G BTS units serve 97 percent of Indonesia's population, dominating 65 percent of the total payload (mobile and fixed) broadband users throughout Indonesia.


Telkomsel Semangat Indonesia


Through The Spirit to Innovate with various breakthroughs for the nation, Telkomsel has also demonstrated its success in implementing the largest and most comprehensive Fixed Mobile Convergence (FMC) initiative in Indonesia. This achievement includes the seamless integration of IndiHome services into the Telkomsel business ecosystem, completed within three months. Additionally, Telkomsel launched the Telkomsel One product as a continuation of the FMC initiative, providing unbreakable and seamless broadband services just one month after the integration of IndiHome into Telkomsel.


Telkomsel also continues to strengthen and enhance the digital platform capabilities of MyTelkomsel, serving as a one-stop digital solution. This involves technological UI/UX updates and gamified features to make it more user-friendly. Additionally, it includes integrating the virtual customer assistant service, "Veronika," with technology from Microsoft Azure OpenAI Service to provide a more comfortable and personalized customer service experience.


Inspired by The Spirit that Drives Progress to remain relevant and adaptive in the changing times, Telkomsel consistently promotes national growth and the advancement of Indonesia's digital ecosystem by optimizing the utilization of the company's asset and capability advantages through innovative initiatives. One of the key initiatives is establishing INDICO, which serves as a subsidiary in the digital sector and a holding company overseeing several subsidiaries within Telkomsel's emerging vertical business portfolio in the digital industry, such as Fita (health-tech), Kuncie (edu-tech), Majamojo (gaming), and Digital Food Ecosystem (DFE) in the agriculture sector. Furthermore, Telkomsel fosters a network of digital innovation solutions by local talents through the Telkomsel Corporate Accelerator (Tinc) program. Additionally, through its subsidiary Telkomsel Mitra Inovasi (TMI), the company engages in venture capital activities to support the funding and empowerment of local startups.


Furthermore, Telkomsel is one of the largest taxpayers, averaging more than IDR 7 trillion to the state's Non-Tax State Revenue (PNBP) from 2019 to 2022. It has also received recognition as the Telecommunication Service Provider with the Widest Network, Best Quality of Service, and the Highest Telecommunication PNBP Contributor in 2019, awarded by the Ministry of Communication and Information Technology of the Republic of Indonesia. Additionally, Telkomsel also received appreciation from the Directorate General of Taxes (DJP) for its contribution as the biggest tax contributor in 2021 at the Tax Service Office (KPP) for the Big Four Taxpayers with a tax liability value to the state, reaching IDR 15.8 trillion. In 2022, Telkomsel's contribution to the country through PNBP payments and tax obligations amounted to IDR 26 trillion.


Hendri further emphasized that prioritizing The Spirit to Share Hopes to create a better future, Telkomsel, through various corporate social responsibility (CSR) initiatives, plays a leading role in empowering societies by fostering the enhancement of digital talents' capacity and capabilities. Through the IndonesiaNEXT program, Telkomsel offers digital skills development to young talents to empower them to drive change. Additionally, the NextDev program, which has been running since 2015, strengthens the fundamental digital talents in the Indonesian startup sector.


There is also the InternetBAIK program, which is part of the company's commitment to promoting the positive, constructive, and value-added use of the Internet. Furthermore, through the Digital Creative Entrepreneur (DCE) program, Telkomsel provides a platform for solutions and incubation for developing entrepreneurs and local brand owners.


With the Baktiku Negeriku program, Telkomsel empowers societies to promote sustainable village development in remote areas using the latest digital technology. Telkomsel has also introduced TERRA (Telkomsel Emergency Response & Recovery Activity) as a disaster response unit within Telkomsel, focusing on expediting post-disaster recovery through activities such as evacuation, setting up relief posts, and restoring networks and services at disaster sites.


Telkomsel Semangat Indonesia


In addition, Telkomsel promotes inclusive services that are friendly to people with disabilities. This includes special services for Telkomsel customers who are deaf (hearing-impaired), now available at 19 GraPARI customer service points across Indonesia. Furthermore, Telkomsel collaborates with Amazon Web Service (AWS) in the "Terampil di Awan" program, providing cloud computing technology and website programming fundamentals training to over 250 special-needs students from Special Needs Schools (Sekolah Luar Biasa) and high schools in the Jakarta area and its surroundings.


In maintaining a sustainable business process that has a positive impact and adds value to the environment, Telkomsel upholds The Spirit of caring for the Earth by ensuring business sustainability in line with the implementation of Environmental, Social, and Governance (ESG) principles through the CSR program "Telkomsel Jaga Bumi." Several ongoing Telkomsel Jaga Bumi initiatives include the Waste Management program, which recycles starter pack packaging and plastic SIM card shells to create approximately 20,000 smartphone holders and 75,000 pavement blocks. The Carbon Offset program encourages customers to exchange their Telkomsel Points, resulting in the planting of over 15,060 trees in Indonesia's Mangrove Forest Areas.


Telkomsel also introduced the Digitalization Support program in the Tahura Ngurah Rai mangrove ecosystem to protect and monitor it using Internet-of-Things (IoT) technology. Furthermore, Telkomsel is trying to reduce carbon emissions in Indonesia by offering bundles of electric motorbike purchases with data quota packages. This initiative is expected to promote environmentally friendly, cost-effective, efficient, and value-added electric vehicles for the community.


"Telkomsel will continue to ignite the spirit of Indonesia in serving and accompanying the entire nation in a collective effort to advance the domestic digital ecosystem. We are committed to continuing to grow and develop, opening up all opportunities for sustainable progress for the nation, and consistently taking a leading role in contributing to the advancement of Indonesia and supporting the community through various initiatives and innovative products and services that strengthen the digital economic growth of the nation,” Hendri concluded.


For more detailed information, please visit