Businesses today are no longer measured only by how fast they grow, but also by the impact they create for employees and communities. That is why Social ESG has become an important part of building a more sustainable and positive business.
Digital transformation is also changing the way companies create social value. Beyond improving efficiency, technology can help protect field workers and expand economic opportunities for people who have limited access to essential services.
Telkomsel’s Commitment to Strengthening Social Sustainability Through Technology
As part of its sustainability commitment, Telkomsel continues to strengthen its social impact through digital solutions and empowerment programs. Based on Telkomsel Sustainability Report 2025, several achievements include:
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Reaching 156.1 million mobile customers and 10.3 million IndiHome B2C customers to support digital connectivity across Indonesia.
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Creating a positive impact for 88,380 individuals through various Telkomsel digital inclusion programs.
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Empowering 9,932 MSMEs through the Digital Creative Entrepreneur program.
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Achieving 40.83% female representation among new hires as part of its diversity and inclusion commitment.
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Maintaining zero work fatalities throughout 2025 as a commitment to employee safety management.
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Supporting local economic growth through MSIGHT, which increased tourism visits by up to 30% and supported local MSMEs.
How Digital Solutions Support Social ESG Implementation
In line with this, various Telkomsel Enterprise digital solutions help companies create safer workplaces, expand access to services, and support more inclusive growth.
1. Creating Safer and More Connected Workplaces
Workplace safety is one of the most important pillars of social ESG, especially for industries with high-risk operations such as mining, oil and gas, manufacturing, and logistics.
Field Force Management for Protecting Field Workers
Field Force Management enables companies to monitor field workers’ locations in real-time and send emergency alerts during high-risk situations. This helps businesses respond faster while improving employee safety in the field.
Touch to Talk for Faster and Safer Communication
Touch to Talk supports fast and reliable long-distance communication. Workers in remote locations can stay connected with their teams, helping reduce isolation risks and improve coordination.
Video Analytics for Workplace Safety
Video Analytics helps companies monitor compliance with personal protective equipment (PPE) requirements in workplaces. Supervisors can identify potential risks early and create a safer working environment.
IoT INTANK untuk Mengurangi Risiko Pemeriksaan Manual
With IoT INTANK, businesses can monitor liquid assets in real time without manual inspections. Workers no longer need to climb storage tanks to check conditions, helping reduce safety risks and create a safer workplace.
FleetSight and FleetSense for Safer Mobility
For transportation and logistics industries, FleetSight and FleetSense help monitor driving behavior through speed tracking and braking patterns. By gaining better visibility into driver performance, businesses can improve road safety, reduce accident risks, and build a stronger safety culture.
2. Expanding Social Inclusion Through Digital Access
Social ESG is also about creating broader opportunities for communities through technology. Digital solutions can help businesses support more inclusive growth for individuals and local economies.
Connectivity Packages to Expand Digital Access
Connectivity helps people and businesses, from small businesses (SMEs) to financial service customers, stay connected to digital services more easily. By improving access to reliable connectivity, this solution supports business growth, creates more economic opportunities, and promotes more inclusive growth for communities and businesses.
Telco Insight Collaboration for Wider Financial Access
Through Telco Insight Collaboration, financial sectors can use digital insights to expand access to financial services for underserved and unbanked communities.
This approach helps foster digital inclusion in business while opening new economic opportunities for more people.
MSIGHT to Support Local Economic Growth
MSIGHT helps businesses understand mobility patterns and identify regional opportunities. According to Telkomsel's 2025 Sustainability Report, the solution contributed to a 30% increase in tourist visits while helping local SMEs benefit from economic growth.
DigiAds for More Relevant Customer Engagement
Meanwhile, DigiAds helps businesses reach the right audience with more relevant messages through precise audience targeting. This approach can deliver up to 6x higher ROAS, while also reducing unwanted or annoying ads for users.
3. Building Responsible Digital Interactions
Social ESG also focuses on how companies build trust with customers. In today's digital environment, customer protection and responsible communication have become essential for long-term relationships.
Telco Verify for a Simpler Digital Experience
Through Telco Verify, Telkomsel Enterprise helps businesses provide a faster and easier verification process without requiring customers to enter an OTP manually. This makes it more convenient for customers to access digital services while improving their overall experience.
Creating Growth with Broader Social Impact
Digital transformation does more than help businesses grow. It also creates wider social benefits for communities.
A study by LAPI ITB in Telkomsel’s 2025 Sustainability Report shows that Telkomsel’s digital services and solutions have supported more than 685,000 job opportunities and helped MSMEs in non-urban areas increase their revenue by up to 32% through digital services.
This shows that the wider digital access becomes, the greater the opportunity to create more inclusive and sustainable economic growth.
Building More Inclusive Business Through Social ESG
Today, Social ESG has become an essential part of building a more sustainable business. With the right strategy, companies can create safer workplaces, expand digital inclusion, and deliver greater value to communities.
With support from Telkomsel Enterprise solutions, businesses can achieve these goals through digital technologies that drive both business growth and social sustainability.
Want to learn how digital transformation can support your company's ESG strategy? Read our article, "ESG Sustainability Through Digital Transformation for B2B Industries" or consult with Telkomsel Enterprise to find solutions that align with your sustainability goals.
