Communication Platform as a Service
Communicate with customers via APIs with voice, video and digital channels.
Discover how CPaaS helps your business
Programmable Voice
Ensuring the security of communication between Gojek drivers and passengers by masking their numbers.
100%
Securing private numbers
99%
API Success Rate
Minimizing delays in customer payments with Reminder Calls from Robocalls.
80%
Connected Call
1000
Massive Call Efficiency
Maximize telecollection with Voicebot AI to collect data and provide effective services.
80%
Pick up Rate
85%
Collection Rate
Monitor and control productivity performance to maximize work.
Increase your productivity by integrating the phone system into Microsoft Teams.
Programmable Video
Convenience of attending online classes through direct access to the University's e-learning platform.
99%
Student Attendance Rate
100+
Student per Class
Verify customer data virtually through online meetings within the application.
Enhance your customers' satisfaction with online customer service to bring the relationship closer.
80%
Customer Satisfaction
Develop hospital digitalization with online consultation facilities for the convenience of patients and medical staff.
80%
Protecting Data Security
85%
Easiness to Consult
Omnichannel
MSGlow increase customer satisfaction by manage customer inquiries from various channels with a single dashboard.
1.000+
Chat Completed a Day
85%
Customer Satisfaction Level
Reach customer messages with the implementation of chatbot and autoreply, ensuring no messages are missed.
80%
Customer Satisfaction
Improve professionalism and trustworthiness by utilizing a META-verified Official WhatsApp account.
30%-60%
Increase Sales
Expand customer touchpoints to reach customer relationships through social media and chat media channels.
10+
Channels
Monitor communication channels used for business by utilizing data insights on a dashboard.
20+
Insight Data
×
CPaaS Features
Optimize your end-to-end voice communication with API-based features that empower automation, Cloud, text-to-speech, and natural language understanding.
×
![]()
Frequently asked questions about CPaaS
Customers can interact with RoboCall calls through DTMF technology.
Robocall is capable of making up to 30 simultaneous calls to Telkomsel numbers.
Yes, a masked number can be used for other transactions as long as it is still within the corporate API server.
There are no specific versions, all versions of Microsoft Teams can be used.
By integrating API and CPaaS through customer's application.
Start Your Journey With Us
01
Consult with us
Consultation and identify what your company needs.
02
Designing
We will plan a solution according to your needs.
03
Implementation
We will integrate the solution into your business
04
Support
We are always ready to handle challenges in the field.
Form successfully submitted
Form successfully submitted Our Solution Expert will contact you soon!
Improve business insights with other solutions
Communication & Collaboration
CloudX Communication
Corporate communication services with a virtual PABX for telephone calls.
Communication & Collaboration
CloudX Hub
Cloud-based customer service platform without additional hardware investments.
Communication & Collaboration
Touch to Talk
Smart walkie-talkie via cellular for easy multimedia communication.
Communication & Collaboration
Smart Voice Communication
Cost-efficiency for internal company communications.
Get In Touch
© PT TELEKOMUNIKASI SELULAR, 2025
