CEP | Enterprise

Customer Engagement Platform (CEP)

Marketing engagement platform targeting customer satisfaction and experience.

Consult Now

Case Study
Benefits
Features
FAQ
Contact Us

Discover how CEP helps your business

Sales and Conversion Rate

Help to increase sales through cross-sell or up-sell by providing offers that suit the target market.

5-20%

Conversion Rate

Increase Customer Retention

Maintaining customer relationships by providing a best experience through loyalty and rewards programs.

10-25%

Decrease chrun

Complete Customer Profile

Collecting and analyzing customer data to gain insights into customer preferences, behavior, and needs.

Why CEP is the right solution for your business

Campaign Target Personalization

Promote campaigns through various media such as email, WhatsApp, SMS, and push notifications. See comparison

See comparison

Cloud-Based Database as SaaS

Provides flexibility for secure and governed internal data implementation.

CEP Capacity According to Your Needs

Flexible for running campaign through various channels such as email, WhatsApp, and SMS.

Customer Profiling for Targeting

Connected to the API Telco Insight from Telkomsel MSight.

CEP Features

Automatically promote communication campaigns to the right target customers, in order to understand customer behavior and enhance customer satisfaction and loyalty.

Frequently asked questions about CEP

Customer Engagement Platform is a software or system that design to help enterprise manage interaction and engagement with their customer that help enterprise to increase customer experience and strengthen business relationships.

The available channels in CEP include Email, WhatsApp, SMS, Push Notification, and MetaAds.

It is possible. CEP have capabilities to be implemented on enterprise premise or on Cloud as SaaS.

CEP can be customized according to customer needs.

Advantage of using CEP is the flexibility on the development and implementation process to meet the needs and requirements of the company.