Ted Digital Account Manager Telkomsel
- Telkomsel introduced Ted, a Gen AI-based Enterprise Digital Account Manager designed to improve the quality of business customer service through consultative functions that can be embedded as a chatbot or Metahuman™.
- Ted is a tangible proof of Telkomsel's commitment to innovate and create a positive impact on Indonesia’s business ecosystem, by presenting the latest technology capabilities that can accelerate the conversion process and communication effectiveness.
- The WONDERLAB event in Jakarta from June 21st to July 21st 2024 gave visitors the opportunity to interact directly with Ted and experience how this cutting-edge technology can effectively and efficiently solve business problems.
Jakarta, June 25th 2024 - As a product powerhouse from Telkom Indonesia that focuses on providing B2B services, Telkomsel synergizes in the implementation of TelkomGroup's “Five Bold Moves” strategic transformation steps through a commitment to continue to innovate and create a positive impact on the business ecosystem in Indonesia. One of the tangible proofs of this commitment to impactful innovation is the introduction of Ted, an Enterprise Digital Account Manager that integrates Generative AI (Gen AI) technology to improve service quality for Telkomsel and TelkomGroup business customers. At the WONDERLAB event that took place in Jakarta from June 21st to July 21st 2024, Ted was presented as Metahuman™ with two-way interaction capabilities with visitors and potential clients.
Through Telkomsel Enterprise business unit, Telkomsel has designed Ted to help corporate customers find the right digital solutions to accelerate their business growth. Ted is able to present consultative functions based on Gen AI technology on the website in the form of a chatbot or at certain events in the form of Metahuman™. As such, Ted offers a better business customer service experience, synergistic with the increasingly personalized customer service of the digital age.
Telkomsel's VP of Corporate Strategy, Innovation, Sustainability, and Marketing Endra Diputra stated, "Ted is a tangible proof of Telkomsel's commitment, as a product powerhouse of TelkomGroup, to continue to innovate and create a positive impact on the business ecosystem in Indonesia through consultative technology capabilities that have the potential to change the way businesses interact and collaborate. By utilizing Gen AI technology that Telkomsel Enterprise can implement in the form of chatbots on the website and Metahuman™ at certain events, we hope Ted can accelerate the conversion process and communication effectiveness, thus providing business solutions quickly and efficiently for customers and partners from Telkomsel and TelkomGroup."
As the first Enterprise Digital Account Manager from Telkomsel and TelkomGroup, Ted – in its initial development phase – is currently able to serve communication in the form of Voice to Voice, Text to Voice, and Chat. Going forward, Telkomsel will continue to develop Ted's capabilities to be able to help customers more quickly and precisely fill out prospect forms, summarize information from user interactions, and provide prospect priority recommendations for follow-up. With comprehensive assistance, both for prospective customers and Telkomsel Enterprise teams simultaneously, Ted will ensure that every business step is more focused and optimized focus on potential prospects.
With the spirit of #PastiAdaSolusi, Telkomsel Enterprise and Ted are ready to take bold steps with businesses to take Gen AI technology to the next level. Ted can be found and accessed through telkomsel.com/enterprise.
The WONDERLAB event, presented by Genexyz, the aggregator of Metahuman™ in Indonesia, is an immersive event where the latest technology and the art of storytelling combine in interactive digital installations in a sensory-evoking virtual environment. At the event, which took place in Jakarta from June 21st to July 21st 2024, visitors were able to interact directly with Ted who was ready to answer various questions and requests of business customers with the most effective solutions.