Telkomsel Enterprise continues to strengthen its position as a leader in digital transformation through AI powered business innovation. This commitment was recently recognized at the Indonesia Technology Excellence Awards (ITEA) 2025, where Ted (Telkomsel Enterprise Digital Account Manager) earned the AI Telecommunication award for redefining how enterprise clients connect and collaborate in the digital era.
The Beginning of Smarter Engagement
In today’s fast moving business landscape, expectations have changed, enterprise clients now seek instant responses, personalized guidance, and always on engagement. Traditional account management models, while strong in relationships, often struggle to keep up with the scale and speed required to serve thousands of clients simultaneously.
Telkomsel Enterprise saw this challenge not as a limitation, but as an opportunity to innovate. That’s where Ted was born — an AI-powered digital account manager built to bridge human expertise and technological intelligence, ensuring that every business, from SMEs to large corporations, receives relevant support whenever and wherever they need it. Ted is more than a chatbot; it’s a digital partner that represents how technology can humanize enterprise engagement.
Impact That Drives Real Change
Since its launch in June 2024, Ted has redefined what it means to serve enterprise customers at scale. In just its first year, Ted has:
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Managed 13,000+ unique conversations and answered 22,000+ questions from enterprise clients
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As a metahuman assistant, Ted engaged with 25,000+ audience questions during offline events
These numbers are more than statistics, they reflect real progress in how businesses engage, learn, and grow through AI.
Empowering Businesses Through Connection
Ted isn’t just a technological breakthrough it’s a catalyst for transformation. By combining intelligence, context, and personalization, Ted helps businesses discover smarter ways to collaborate and innovate.
It captures intent and use cases to deliver relevant solutions, translates every interaction into actionable insights, and ensures that technology truly serves people, not replaces them. With Ted, Telkomsel Enterprise is building a model where AI and humans work hand in hand, blending data precision with human empathy to create value-driven relationships.
Commitment to Innovation
Ted’s recognition at the Indonesia Technology Excellence Awards 2025 is more than an award, it's a recognition of Telkomsel Enterprise’s commitment to continuous innovation. Our mission is clear: to empower industries through solutions that combine technology, intelligence, and purpose.
Moving forward, Telkomsel Enterprise will expand Ted’s capabilities, reaching more customer touchpoints, deepening personalization, and enhancing human AI collaboration where Ted manages scale and data, while humans focus on strategy and meaningful connections.
The Next Chapter of Innovation
Innovation is not a finish line, it’s a mindset. Ted will continue to evolve, learning from every interaction, refining its knowledge base, and expanding its presence across industries.
As we look ahead, our vision remains the same: to be the trusted partner for enterprises, driving smarter, more connected, and more impactful growth through AI powered solutions. Because in every conversation Ted holds, there’s one mission at heart to make business engagement more human, more intelligent, and more transformative.
Experience Ted in action click the icon below.
