IndiHome Connection Problems

Why Is My IndiHome Connection Having Problems?

ONT Modem Not Active or Having Problems
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ONT Modem Not Active or Having Problems
  1. Ensure the adapter is installed correctly, it flows electricity, and not in a state of a power outage.
  2. If it doesn't turn on, check the adapter and make sure all the cables are plugged in correctly.
  3. Ensure the Power, PON/LINK, Internet, Wi-Fi/WLAN ONT indicator lights are On. (green indicator light).
  4. Restart the modem device periodically.
  5. If all has been done, keep checking by clicking "Check Network Conditions" on the graparionline.telkomsel.com website.
Usage Exceeding Fair Limits/FUP
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Usage Exceeding Fair Limits/FUP
  1. Ensure internet usage does not exceed the Fair Usage Policy (FUP). The amount of IndiHome usage can be checked via the MyTelkomsel App.
  2. If usage exceeds the FUP/recommended number of devices, network performance will decrease. Activate speed on demand in MyTelkomsel App or switch to a higher speed package for better network quality.
Check Outstanding Payment Bills
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Check Outstanding Payment Bills
  1. Ensure there are no outstanding payments on your IndiHome bill.
  2. You can check and pay IndiHome bills through the MyTelkomsel App or other payment channels.
Mass Outage
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Mass Outage
  1. Connection issues might result from a mass outage on the IndiHome network in your area.
  2. In case of mass outage, our team will carry out repairs promptly.
  3. Keep monitoring by clicking "Check Network Condition" on graparionline.telkomsel.com.
Network Issues
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Network Issues
  1. If none of the previous 4 conditions apply, it indicates your IndiHome network is experiencing issues.
  2. Keep checking by clicking "Check Network Conditions" on the graparionline.telkomsel.com website for further steps.
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