Ensure the adapter is installed correctly, it flows electricity, and not in a state of a power outage.
If it doesn't turn on, check the adapter and make sure all the cables are plugged in correctly.
Ensure the Power, PON/LINK, Internet, Wi-Fi/WLAN ONT indicator lights are On. (green indicator light).
Restart the modem device periodically.
If all has been done, keep checking by clicking "Check Network Conditions" on the graparionline.telkomsel.com website.
Usage Exceeding Fair Limits/FUP
Usage Exceeding Fair Limits/FUP
Ensure internet usage does not exceed the Fair Usage Policy (FUP). The amount of IndiHome usage can be checked via the MyTelkomsel App.
If usage exceeds the FUP/recommended number of devices, network performance will decrease. Activate speed on demand in MyTelkomsel App or switch to a higher speed package for better network quality.
Check Outstanding Payment Bills
Check Outstanding Payment Bills
Ensure there are no outstanding payments on your IndiHome bill.
You can check and pay IndiHome bills through the MyTelkomsel App or other payment channels.
Mass Outage
Mass Outage
Connection issues might result from a mass outage on the IndiHome network in your area.
In case of mass outage, our team will carry out repairs promptly.
