1. Apa itu solusi Telkomsel SAVIA?

SAVIA (Smart AI Voice Interactive Assistant) adalah solusi panggilan GenAI yang mengotomatiskan interaksi rutin, mendukung agen real-time, dan memberi layanan personal untuk penagihan, telemarketing, serta pengingat pembayaran - efisien & hemat biaya.

2. Apakah solusi ini dapat dicustom sesuai dengan kebutuhan perusahaan?

Solusi ini dapat dikustom sesuai dengan kebutuhan bisnis sehingga memungkinkan respon yang lebih personal dan dinamis untuk pelanggan berdasarkan karakter maupun persona masing-masing brand.

3. Apa yang membuat solusi Telkomsel SAVIA berbeda dari asisten panggilan lainnya?

Telkomsel SAVIA memanfaatkan kecanggihan AI untuk menangani ribuan panggilan sekaligus, memberikan respons cepat dan akurat, serta memudahkan bisnis mengadopsinya melalui integrasi mulus dengan platform CPaaS kami.

4. Bagaimana cara saya mengintegrasikan sistem bisnis dengan SAVIA?

Anda dapat mengintegrasikan bisnis Anda dengan Savia dengan mudah melalui arsitektur terbuka yang terhubung dengan sistem yang sudah ada melalui API gateways.

5. Bisakah saya mencoba SAVIA sebelum benar‑benar menggunakannya?

Ya, Anda dapat meminta informasi lebih lanjut tentang proyek PoC (Proof of Concept) untuk mengevaluasi kemampuan Savia sebelum penerapan penuh.

6. Bisakah saya menyesuaikan persona agen?

Ya, Anda dapat menentukan persona agen agar selaras dengan branding perusahaan dan kebutuhan spesifik Anda.

7. Apa saja use case yang tersedia untuk asisten panggilan ini?

Use case saat ini mencakup telecollection, telemarketing/telesales, dan pengingat pembayaran - dan lebih banyak lagi yang akan datang.

8. Kapan SAVIA dibutuhkan dalam proses bisnis?

SAVIA dibutuhkan ketika perusahaan ingin meningkatkan efisiensi, memperluas jangkauan, dan mengoptimalkan teknologi dalam proses bisnis - terutama di sektor perbankan dan jasa keuangan yang menghadapi tantangan dalam collection, sales/marketing, dan pengingat pembayaran.

Smart AI Voice Interactive Assistant (SAVIA)

Intelligently, quickly, and naturally handle repetitive calls just like a human.

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Discover how SAVIA helps your business

AI-powered Call Optimization

Our AI voice assistants tackle repetitive calls, so your team can focus on what truly matters.

Effortless Call Scaling

Make and answer thousands of calls simultaneously with consistent quality, without adding extra workload for agents.

Tailored GenAI calls For You

Building call services powered by GenAI and tailored with your unique knowledge and needs.

Detailed Reporting

Analyze conversation data for insights on behavior & preferences to enhance satisfaction. Real-time monitoring & call analytics.

Why SAVIA is the right solution for your business

Boost Revenue and Efficiency

Automates lead qualification, telemarketing, payment reminders, and more.

Human-like Conversations

Understands sentiment, intent, and context to respond accurately while staying compliant.

Talking in Your Language

Understands languages, dialects, and regional accents, including Indonesian and English.

Seamless Integration

Our open API integrates seamlessly with your call center, customer service, and CRM systems.

Telkomsel SAVIA Features

Powered by advanced AI, our voice assistants handle many customers at once, answer fast, and chat like humans - using ASR, NLU, and TTS to boost efficiency and lighten your team’s workload.

Steps to Implement our Voice Assistant to Your Service

Understanding the Condition

Understand the current call process and workflow to adjust call assistant.

Design the Voice Assistant

Design the persona & tasks of the voice assistant according to your needs.

Testing Calls

Try the service to ensure calls align with the design.

LIVE and Monitoring

Monitor call assistant performance in real time via the dashboard.

Boost Assistant Performance

Enhance call performance using history and GenAI prompt adjustments.

Frequently asked questions about SAVIA

SAVIA (Smart AI Voice Interactive Assistant) is a GenAI-powered call solution that automates routine interactions, supports agents in real time, and delivers personalized service for collection, telemarketing, and payment reminders - boosting efficiency & reducing costs

This solution can be customized according to business needs, enabling more personalized and dynamic responses for customers based on each brand's characteristics and persona.

Telkomsel SAVIA leverages advanced AI to serve thousands of customers at once, deliver fast and accurate responses, and makes adoption easy for businesses through seamless integration with our CPaaS platform

You can integrate your business with Savia easily through its open architecture that connects with your existing systems via API gateways.

Yes, you can request more information about a PoC (Proof of Concept) project to evaluate Savia’s capabilities before full deployment.

Yes, you can define the agent persona to align with your company’s branding and specific requirements.

Current use cases include telecollection, telemarketing/telesales, and payment reminders - with more to come.

SAVIA is needed when a company wants to boost efficiency, expand outreach, and optimize technology in their business process-especially in banking and financial services sectors facing common challenges in collection, sales/marketing, and payment reminder.