As digital communication becomes an increasingly integral part of everyday life, the threat of online fraud and scams continues to grow. Indonesia ranks as the second most vulnerable country to scams worldwide. As of January 2026, cumulative losses from scams reported to the Indonesia Anti-Scam Centre (IASC) had reached IDR 9.1 trillion. This figure highlights the significant risks of digital fraud and the urgent need to strengthen protection across digital communication channels.
One of the most common tactics used by scammers is social engineering, a form of psychological manipulation designed to gain people's trust and persuade them to take certain actions, such as sharing personal information, clicking suspicious links, or making financial transactions. These tactics can be carried out through various communication channels, including phone calls, SMS, and instant messaging applications such as WhatsApp. By using false identities and convincing scenarios, scammers exploit users' trust and moments of vulnerability.
These growing threats demonstrate that communication security can no longer rely solely on user awareness and vigilance. More proactive protection is needed to identify potential threats, provide relevant information, and help users take action to avoid potentially harmful interactions.
To address this need, Telkomsel introduced SISCAMLING Pro, initially launched as an add-on service for Halo Optima packages on September 8, 2026. Building on the existing SISCAMLING service, the Pro version is designed to strengthen customer protection against potential spam and scams as digital threats continue to evolve.
Powered by Artificial Intelligence (AI), SISCAMLING combines Telkomsel network signals, customer feedback, and data on phone numbers reported to the Ministry of Communication and Digital Affairs (KOMDIGI) to enhance its ability to identify and detect suspicious numbers.
This data-driven approach enables SISCAMLING to continuously adapt its detection capabilities to evolving scam patterns and tactics. With the introduction of SISCAMLING Pro, these capabilities are further enhanced, offering more proactive communication security and greater control for users.
Moving Beyond Threat Detection to More Proactive Protection
Recognizing a potentially fraudulent call is an important first step in preventing digital scams. However, users also need the ability to take immediate action to minimize repeated exposure to suspicious or potentially harmful communications.
SISCAMLING Pro addresses this need through its automatic scam call blocking feature. This capability allows calls identified as scams to be blocked automatically, reducing the need for users to manually respond to every suspicious call.
This feature is one of the key distinctions between SISCAMLING Pro and the Basic version. While SISCAMLING Basic helps users identify potential threats, SISCAMLING Pro provides an additional layer of protection by automatically blocking identified scam calls.
SISCAMLING Pro also gives users greater control through its blocklist management feature. Users can manage the phone numbers they wish to block, allowing them to customize their communication experience according to their individual needs and preferences.
Comprehensive Protection with Greater User Control
To deliver a safer digital communication experience, SISCAMLING Pro offers a range of features that help users identify, verify, and manage potential threats across multiple communication channels. One of its key capabilities allows users to check the status of up to 1,000 phone numbers per day, making it easier to verify unfamiliar or potentially suspicious numbers.
In addition, SISCAMLING Pro provides spam and scam call detection, along with automatic blocking of scam calls and spam or scam SMS messages. Users can also manage their own blocklists, giving them greater control over incoming communications based on their individual needs.
This protection extends to WhatsApp calls, including a WhatsApp caller identification feature for Android users that helps identify incoming callers. By integrating these capabilities, SISCAMLING Pro delivers more comprehensive protection for everyday communication while empowering users to manage potential threats more proactively.
Delivering Measurable Impact on Digital Communication Security
The development of digital protection solutions such as SISCAMLING reflects the growing need for security measures that deliver tangible benefits in everyday communication.
With a 90% scam detection accuracy rate, SISCAMLING helps identify potential threats more effectively. The service has also protected approximately 977 million calls per quarter, while its implementation has contributed to a 25–30% reduction in reported scams.
These achievements highlight the importance of leveraging technology to build a safer digital communication ecosystem. Protection should not only be available when users encounter potential threats but should also be seamlessly integrated into their everyday communication experience.
Through SISCAMLING Pro, Telkomsel Enterprise continues to strengthen this approach by introducing enhanced capabilities that empower users to take greater control in protecting themselves against potential digital fraud.
Strengthening Trust in Indonesia's Digital Ecosystem
As digital services continue to expand and people become increasingly dependent on connectivity, trust has become an essential foundation for delivering reliable and high-quality digital experiences.
Telkomsel Enterprise remains committed to developing technology-driven solutions that address the evolving challenges faced by customers and the wider community. SISCAMLING Pro represents another step in this commitment, offering more proactive, flexible, and user-friendly communication protection.
More than just a security feature, SISCAMLING Pro reflects Telkomsel Enterprise's commitment to helping users communicate with greater confidence and control. Through its capabilities to detect, block, and assess potential threats, Telkomsel Enterprise continues to support a safer, more secure, and more trusted digital communication experience for people across Indonesia.
