VAS – Privacy Management Service

You can easily check this information on the Private Nation dashboard on MyTelkomsel App.

Unfortunately, yes, the website can update your personal data in its database. This is why we conduct regular checks. If we discover your personal data relisted, we will initiate the removal process on your behalf all over again.

While we assist in safeguarding your personal data, it's also important for you to exercise caution and diligence when sharing personal information. Prior to disclosing any data, you should thoroughly review the entity collecting it, the purpose of data collection, and ensure it aligns with your expectations and privacy preferences.

Yes, you can. Please note that the process can be complicated and time-consuming. Here are the general steps involved:

1. Conduct research to discover websites or third-party sites.
2. Understand the removal process and requirements of each website.
3. Submit removal requests to each website based on their removal process.
4. Track the progress of each removal request.
5. If necessary, escalate any unresolved issues to your national privacy commission.
6. Re-check regularly for any reappearance of your data (repeat step 1 to 5).

For every 100 websites processed by our service for a user, it is estimated that the time saved amounts to 10 days. We provide this estimation for every user and present it on the Private Nation dashboard on MyTelkomsel App.

If you subscribed through MyTelkomsel App, you can also easily unsubscribe through the Private Nation dashboard on MyTelkomsel App.

While we will act in good faith and use reasonable efforts to remove your personal data from as many websites as possible, we cannot guarantee complete removal from every single entity on the internet. Our removal efforts span a wide range of websites, but there may be instances where certain websites refuse removal requests or develop new technologies or techniques preventing removal of personal data, or where new instances of your personal data emerge over time. However, we remain dedicated to minimizing your online exposure and continuously work to safeguard your digital privacy.

While we focus on removing your personal data from unauthorized websites, we do not specifically protect users from scams. However, by minimizing your online data exposure, we reduce the likelihood of your personal information being used maliciously. It is important for users to remain vigilant and cautious when engaging online to mitigate the risk of falling victim to scams.

If you receive spam messages from your service providers, you should directly contact them to unsubscribe from their marketing lists. If the spam messages originate from non-service providers, please inform us so that we can analyze the source and potentially add it to our database for further protection.

Telkomsel and Private Nation are not law firms. We cannot and do not offer legal representation or any form of legal advice, including recommendations or opinions.

1. The Privacy Management service by Telkomsel x Private Nation is only available for Telkomsel Prestige Diamond customers.
2. The service is available from July 2024.
3. Telkomsel customers can enjoy this service free of charge.
4. Customers can activate this service instantly on MyTelkomsel App.