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From site selection to outlet performance, one digital platform now unifies how Telkomsel plans, builds, and monitors network growth across Indonesia.
With more than 17,000 islands, 514 cities and regencies, and over 1.7 million outlet partners spread from major cities to remote areas, Indonesia is one of the most complex markets in the world to plan a telecommunications network. For years, that complexity was managed manually through spreadsheets, emails, and time-consuming cross-team coordination.
With 514 cities and regencies, every network investment decision takes into account highly diverse terrain and accessibility.
Outlet partners are spread from major cities to remote areas, with the majority lacking a structured method for reporting market conditions.
Planning is carried out using Excel, email, and cross-team coordination—processes that are time-consuming and prone to error.
Network, sales, marketing, and finance data are stored separately—no one has a complete picture.
The platform unifies data from multiple directorates into a single source of truth for the first time, into a foundation of a closed-loop workflow.
↓71%
From 14 days to less than 4 days
↓64%
95% digitalization process
42x
From 50 pilot users to 2,100+ in the first month
1,627
338 field findings automatically forwarded
Accurately choosing a recommended site directly on the map.
Get automatic eligibility score based on machine learning.
Generate a summary of the site proposal, ready for submission.
The field team surveys the outlet directly from the application.
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