If you fail to buy a package on the MyTelkomsel app, please try the following solutions:
1. Ensure you are accessing the latest version of the MyTelkomsel app.
2. Force Close the MyTelkomsel app.
3. Clear the app cache in the phone settings.
4. Log out, then log back into the app.
If the process is still failing, contact us via:
- Chat Veronika: tsel.me/chatva
- Email: cs@telkomsel.com
- Call Center 188
