1. Personal
  2. Package
  3. Roaming

  4. Roaming Device Setting

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Roaming Device Setting

roaming

Could not connect to the internet while abroad?

If you find difficulties in connecting to the internet while abroad, please make sure you follow all of these points and instructions.

Ensure roaming feature is active

How to check:
  1. Access *266#
  2. Choose menu Number 7: Status & Info
  3. Choose menu Number 4: Info Tarif & Fitur Roaming
  4. Choose menu Number 2: Fitur Roaming
  5. Choose menu Number 2: Check Status

Set your Android phone

Select network automatically
Select network automatically
  1. Under “Settings”, tap on “Connections”.
  2. Choose “Mobile Network”.
  3. Choose “Network Operator”.
  4. Activate “Choose Automatically”.
Roaming Activation
Roaming Activation
  1. Under “Settings”, tap on “Connections”.
  2. Choose “Mobile Network”.
  3. Activate “Roaming Data”.
Correct Access Point Name
Correct Access Point Name
  1. Under “Settings”, tap on “Connections”.
  2. Choose “Mobile Network”.
  3. Choose “Access Point Name”.
  4. The APN field must be filled with “Internet”.

Set your iOS phone

Select network automatically
Select network automatically
  1. Under “Settings”, choose “Cellular”.
  2. Tap “Network Selection”.
  3. Activate “Automatic”.
Roaming Activation
Roaming Activation
  1. Under “Settings”, choose “Cellular”.
  2. Choose “Cellular Data Options”.
  3. Activate “Data Roaming”.
Correct Access Point Name
Correct Access Point Name
  1. Under “Settings”, choose “Cellular”.
  2. Choose “Cellular Data Network”.
  3. The APN field must be filled with “Internet”, meanwhile the username and password must remain empty.

Additional Information