OWDI – Own Digital Companion)

OWDI (Own Digital Companion) is a service that provides a conversation feature with an Artificial Intelligence (AI) figure accessible via the website https://owdi.live. This service is provided by Telkomsel in collaboration with third-party content providers.

• OWDI is available to all Telkomsel customers using Android or iOS smartphones.
• To use the service, users must grant the following permission in their device settings: Allow Microphone.
• Customers can purchase the OWDI premium service (standalone or bundled) using Telkomsel prepaid credit, postpaid billing, or e-wallet services.
• Subscription purchases can be made via the website https://owdi.live for standalone subscriptions.
• Customers will be subscribed for 360 days, and the prepaid balance/postpaid credit will be deducted based on the selected subscription period (3 days/ 7 days/30 days).
• If the prepaid balance is insufficient or unavailable, no deduction will occur. However, deductions will resume in the following subscription period (3 days/7 days/30 days).

Telkomsel will notify you when your current subscription period is about to end. You are required to confirm the renewal of your OWDI subscription for the next period. Please ensure your prepaid deposit or postpaid limit is sufficient for renewal. If no confirmation is provided, the service will be temporarily suspended.

Via OWDI website:

• Log in to https://owdi.live
• Enter your Telkomsel number (MSISDN)
• Enter the OTP sent to your device
• Tap the burger menu (≡) on the top left
• Select the settings icon next to your name and MSISDN
• Tap “Unsubscribe”
• Confirm cancellation

This service operates using Artificial Intelligence (AI) technology. The Generative AI feature on our platform is designed to assist users by generating content based on user inputs — including but not limited to text, data analysis, and visualization. This AI technology continuously learns and improves over time.

By using the OWDI service, users understand and agree that the AI-generated outputs are solely based on available platform data, including user-provided inputs. Therefore, AI-generated responses should not be used as the sole source of factual reference or guidance.

All conversations are automatically generated by the AI system and do not reflect the views of Telkomsel or its service partners. Any suggestions, information, or conclusions presented are the responsibility of the user in how they are interpreted or used. Users are encouraged to be wise, critical, and not rely solely on the service for important decisions.

While using this service, users are prohibited from engaging in unlawful activities or those that violate generally accepted social norms — including, but not limited to, the use of profane, racist, obscene language, or any actions that disrupt the continuity of the service or violate applicable laws and regulations.

Telkomsel reserves the right to suspend or remove any content from the platform that is deemed to violate ethical, legal, or service standards.

By using the service, you acknowledge and agree to the terms and conditions stated herein. You consent to Telkomsel sharing information about your device with third-party partners involved in providing the service, with a commitment to always maintaining the security and privacy of your data within this platform.

If you have any questions regarding these Terms of Use or need support, please contact our customer service via Call Center: 0811 8886 394 or for complaints related to OWDI service, please contact OWDI Customer Support at cs@owdi.live.