Which language would you like to use?
Discover a range of protection products on MyTelkomsel App and DigiPOS outlets to live worry-free with Phone Screen Protection, Gadget & Theft Protection, Cyber Protection, and Travel Protection.
MyTelkomsel Protection Products are additional protection services designed to provide customers with greater peace of mind against various everyday risks.
These services offer coverage for risks such as accidental phone screen damage, device loss or theft, financial losses due to online fraud, and travel delays, subject to the benefits and terms of each product.
Customers can choose from a range of protection options, including Phone Screen Protection, Theft & Device Protection, Cyber Protection, and Travel Protection, based on their individual needs.
How to purchase:
Data package add-on: Protection Products are offered as optional add-ons when purchasing selected data packages. The protection option is automatically pre-selected (auto-checked) on the Package Details page.
Customer choice: Protection Products are entirely optional. Customers can uncheck the protection option if they do not wish to purchase it before proceeding to payment.
Insurance Hub: Customers can also purchase Protection Products separately through the Insurance Hub in the MyTelkomsel App, subject to product availability.
Offered by outlet staff: Protection Products may be offered by outlet staff as additional coverage when customers purchase data packages or mobile credit.
Customer request: If the outlet staff does not offer Protection Products, customers can still request them directly by specifying their preferred protection product.
Purchase Assistance: Outlet staff will assist customers in adding the available Protection Product through DigiPOS based on their selection before completing the transaction.
With MyTelkomsel Protection Products, customers can enjoy a variety of protection options through a simple, convenient, and flexible purchasing process tailored to their needs.
Protect your smartphone screen from unexpected physical damage such as drops, slips, impacts, or pressure that may cause cracks or breakage.
Choose the protection plan that fits your needs with Phone Screen Protection by MoneeInsure:
Premium pricing may vary depending on the purchase channel. Purchases made through outlets or channels outside the MyTelkomsel App may be subject to price adjustments based on applicable policies.
Protect your device against unexpected risks, including accidental damage and loss due to incidents such as drops, impacts, liquid damage, fire, explosions, lightning, and natural disasters.
Choose the protection plan that suits your needs with Gadget & Theft Protection by Great Eastern General Insurance:
Premium pricing may vary depending on the purchase channel. Purchases made through outlets or channels outside the MyTelkomsel App may be subject to price adjustments based on applicable policies.
Stay protected from financial losses caused by cyber incidents, including identity theft and unauthorized access to your personal accounts during the active policy period.
Coverage includes:
Choose the protection plan that suits your needs with Cyber Protection by Malacca Trust Insurance:
Premium pricing may vary depending on the purchase channel. Purchases made through outlets or channels outside the MyTelkomsel App may be subject to price adjustments based on applicable policies.
Enjoy peace of mind during your journey with protection against unexpected travel risks such as accidents, flight cancellations or delays, and baggage loss or delay.
Travel Protection by Malacca Trust Insurance includes:
Premium pricing may vary depending on the purchase channel. Purchases made through outlets or channels outside the MyTelkomsel App may be subject to price adjustments based on applicable policies.
On the “Finance” section, tap “Insurance” menu.
If you don’t have any protection, you’ll be directed to “Buy Package” page.
Choose the package you want on the “Buy Package” page.
On the “Package Detail” page, the Protection Products are automatically pre-selected but remain optional and can be unchecked based on customer preference.
Choose a payment method you want to use.
Tap “View Policy” or the notification to see the detail of your active protection.
01
Open Mall
On the main dashboard, tap “Mall” menu.
02
Find “Insurance”
On the “Finance” section, tap “Insurance” menu.
03
Insurance Hub
Check the active protection by tapping the policy detail or “My Policy”.
04
Protection details
Check your protection benefits and policy details (policy number & validity period).
05
Check policy list
View your protection list by tapping “My Policy”.
06
E-Policy
You can view your “E-Policy” directly on MyTelkomsel App.
01
Access Insurance Hub
Check the active protection by tapping the policy detail or “My Policy”.
02
Your protection details
Check your protection benefits and policy details (policy number & validity period).
03
Claim your policy
Choose “Claim Policy” menu to start claiming.
04
Fill the form
Complete all required data on the claim form and submit the claim.
What are MyTelkomsel Protection Products?
What types of protection are available?
Who provides these protection services?
How are these protection products offered?
Will all customers receive the same offers and pricing?
Can I have more than one protection product?
Are protection products automatically renewed?
Where can I view my insurance policy?
Why does my policy not appear in “My Insurance” or “Insurance Hub”?
When do I choose protection?
Do I need to activate or fill in additional data?
Is the protection active immediately after purchase?
How do I check if my protection is active and view my policy?
What if my payment is successful, but my insurance policy is not yet active?
Is the protection price the same in MyTelkomsel and at outlets?
Can I purchase protection without a data package?
Can outlets assist with claims?
Do I still need the MyTelkomsel App if I purchase via an outlet?
Can I cancel the protection after purchase?
How do I submit an insurance claim on MyTelkomsel App?
Does the account submitting the claim need to be the same as the purchaser?
What documents are required for a claim?
What happens if my claim documents are incomplete?
How long does the claim process take?
How will I know if my claim is approved or rejected?
What is Phone Screen Protection?
How long is the coverage period of Phone Screen Protection?
Can I buy the same protection more than once?
What is the compensation/coverage limit of the Phone Screen Protection?
What is Gadget & Theft Protection?
How long is the coverage period of Gadget & Theft Protection?
What is the compensation/coverage limit of Gadget & Theft Protection?
What risks are covered by Gadget & Theft Protection?
What is Cyber Protection?
How long is the coverage period of Cyber Protection?
What is the compensation/coverage limit of Cyber Protection?
What is Travel Protection?
How long is the coverage period of Travel Protection?
What is the compensation/coverage limits of Travel Protection?
How does Travel Protection cover my trip?
Who can purchase Travel Protection?
What countries are covered in the Travel Protection?
Can I cancel all of these protection products?
What if I need help with a claim or have other questions?
General Terms and Conditions of Telkomsel Insurance Products
Insurance Products Specific Terms and Conditions
Mobile Screen Protection by SeaInsure Terms and Conditions
Theft and Gadget Protection by Great Eastern Terms and Conditions
Cyber Protection by Malacca Terms and Conditions
Travel Protection by Malacca Terms and Conditions
