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Terms & Conditions
Yes, you can choose to migrate your prepaid card number to your new kartuHalo plan, or get choose to get a new number.
Yes, once your package is activated you are able to enjoy talk time, SMS and/or data that is specific to your kartuHalo package.
Your usage will be reflected in your bill which is received with each billing cycle. As a HaloFit MyPlan customer, you can check your current usage through the UMB codes *888# or you can access via MyTelkomsel Apps, you can also check your quota at *888#.
Yes, you can sign-up your family members and have all kartuHalo numbers on one bill.
No, rates for kartuHalo not including tax (VAT) 10%
Upfront payment is a payment made by customers directly at the moment they subscribe to a new kartuHalo worth 1-month monthly fee, which will be deducted from the first month’s billing amount.
Upfront payment is a default payment method for new kartuHalo customers or customers who migrated from prepaid to kartuHalo who don’t have a credit card. Customers who have a credit card don’t need to pay upfront.
For add-contract customers, here are the terms:
Customers must make an upfront payment worth 1-month monthly fee according to the package they choose. Example for customers who don’t have a credit card:
Upfront payment will be returned by deducting the first month’s billing amount. If the billing amount exceeded the package value, the customers must pay the amount of surplus.
E.g.: If the customer is subscribed to Halo.Kick! 60K and paid Rp60,000 upfront, but the billing amount is apparently Rp100,000, then the customer has to pay Rp40,000 only.
It depends on the billing cycle period you are in. Below is the detailed information:
|Billing Cycle||Period of Use||Bill Checking Period||Bill Payment Period|
|BC 01||Day 1 month N until day 30 month N+1.||Day 1 until 5, month N+1.||Day 6 until 20, month N+1.|
|BC 06||Day 6 month N until day 5 month N+1.||Day 6 until 12, month N+1.||Day 13 until 25, month N+1.|
|BC 11||Day 11 month N until day 10 month N+1.||Day 11 until 17, month N+1.||Day 18 until the last day of month N+1.|
Currently, upfront payment is only valid for customers who subscribe to kartuHalo at GraPARI and GraPARI Mitra.
When you subscribe to kartuHalo at GraPARI, you will be asked to make the upfront payment at the GraPARI cashier. After you completed the registration and your number is active, the Customer Service agent will assist you to make the payment.
Yes. You will get data quota, voice quota, ShopBack e-voucher worth Rp95,000, and e-voucher from Tempo for 3 consecutive months. Customer Service will assist you to activate these benefits after you completed the upfront payment. The benefits will be given to customers who choose Halo.Kick! products.
Please check this table for more details about the benefits:
|Package for PSB||Quota||Validity*|
|HK 60K||5GB/3 months||50 mins all operator/3 months||150 mins to Telkomsel/6 months||Follow billing cycle|
|HK 100K & 120K DD||10GB/3 months||100 mins all operator/3 months||150 mins to Telkomsel/6 months||Follow billing cycle|
|HK 150K & 170K DD||10GB/3 months||100 mins all operator/3 months||150 mins to Telkomsel/6 months||Follow billing cycle|
|HK 300K & 320K DD||10GB/3 months||100 mins all operator/3 months||150 mins to Telkomsel/6 months||Follow billing cycle|
|HK 550K & 570K DD||10GB/3 months||100 mins all operator/3 months||150 mins to Telkomsel/6 months||Follow billing cycle|
|HK 1.2M & HK 1.220M||10GB/3 months||100 mins all operator/3 months||150 mins to Telkomsel/6 months||Follow billing cycle|
*The validity period of the benefits shall follow the billing cycle of each customer.
The e-vouchers will be given to the customers in 3 days maximum since the subscription day.
Yes. Jabodetabek, West Java, Yogyakarta, and East Java customers will get cashback voucher for device purchase at Telesindo or MEGAFON outlets.
This benefit is only given to customers who choose Halo.Kick! products with the following details:
|Type||Halo.Kick! 60K||Halo.Kick! 100K||Halo.Kick! 150K|
|Samsung Galaxy Tab S4||√||√||√|
|Samsung Galaxy S9||√||√||√|
|Samsung Galaxy Note8||√||√||√|
|Samsung Galaxy S9 plus 64GB||√||√||√|
|Samsung Galaxy S9 plus 128GB||√||√||√|
|Samsung Galaxy Note 9 128GB||√||√||√|
|Samsung Galaxy Note 9 512GB||√||√||√|
Note: The voucher can be redeemed after the customer subscribed to a new kartuHalo. The type of smartphone is subject to change, depends on the availability.
The voucher can be redeemed in 30 days at the following Telesindo and MEGAFON outlets:
|Bekasi||MEGAFON Metropolitan Bekasi|
|Bogor||MEGAFON Metropolitan Mall Cileungsi|
|South Jakarta||MEGAFON Pejaten Village|
|South Jakarta||MEGAFON ITC Kuningan|
|East Jakarta||MEGAFON Cipinang Indah Mall|
|East Jakarta||MEGAFON PGC|
|North Jakarta||MEGAFON La Piazza|
|Yogyakarta||MEGAFON Hartono Mall|
|Surabaya||MEGAFON Tunjungan Plaza|
|Surabaya||MEGAFON Pakuwon Surabaya|
|Surabaya||Telesindo Super Mall Pakuwon Surabaya|
|Yogyakarta||Telesindo Hartono Mall|
|Yogyakarta||Telesindo Lippo Plaza Yogya|
|Bekasi||Telesindo Mega Bekasi|
|Bekasi||Telesindo Mall Metropolitan Bekasi|
|Bogor||Telesindo Metland Cileungsi|
|Depok||Telesindo Margo City|
|West Jakarta||Telesindo Central Park|
|West Jakarta||Telesindo Citra|
|West Jakarta||Telesindo Slipi Jaya Plaza|
|West Jakarta||Telesindo Daan Mogot Mall|
|West Jakarta||Telesindo Pluit Village|
|Central Jakarta||Telesindo Atrium Senen|
|South Jakarta||Telesindo Pondok Indah Mall|
|South Jakarta||Telesindo Kalibata|
|South Jakarta||Telesindo Permata Hijau|
|South Jakarta||Telesindo Pacific Place|
|South Jakarta||Telesindo Metro Cipulir|
|East Jakarta||Telesindo Cibubur Junction|
|East Jakarta||Telesindo Arion Plaza|
|East Jakarta||Telesindo Cipinang Indah|
|East Jakarta||Telesindo Pondok Gede|
|North Jakarta||Telesindo Emporium Pluit|
|North Jakarta||Telesindo Mall Artha Gading|
|North Jakarta||Telesindo Baywalk Pluit|
|Karawang||Telesindo Karawang Festive Walk|
|Tangerang||Telesindo Summarecon Serpong|
|Tangerang||Telesindo Giant BSD|
|Tangerang||Telesindo Lippo Karawaci|
|Tangerang||Telesindo Pamulang Square|
|Tangerang||Telesindo Tangerang City|
|Tangerang||Telesindo Alam Sutera|
|Tangerang||Telesindo ITC BSD|
You can view the complete terms and conditions by downloading them here.