Special year-end offer for IndiHome users with 30 – 100Mbps internet speed! Enjoy up to 150Mbps speed-up and 600 Telkomsel Poin with a small billing addition, starting at Rp5,000 only!
What is the Internet Speed Upgrade program?
A special offer for IndiHome customers to enjoy faster and more stable connections that support daily digital activities such as streaming, working from home, online learning, and gaming. A faster internet connection provides a smoother and more efficient online experience and is part of a joint effort to advance digital services in Indonesia.
What benefits do I receive from this program?
You will enjoy an internet speed upgrade with an affordable additional monthly fee, proportional to the benefits of a faster and more stable connection to support daily digital needs. In addition, you will receive special Telkomsel Poin that can be redeemed for various attractive offers available. Check here for more details.
How many Telkomsel Poin can I receive?
You can receive a one-time benefit of double Telkomsel Poin based on the applicable additional fee.
Who is eligible for this offer?
Customers eligible for this speed upgrade are those subscribed to IndiHome packages with speeds of 30 – 100Mbps.
When does this speed upgrade program take place?
The speed upgrade can be enjoyed starting December 2025, while the additional monthly fee will apply to the January 2026 bill according to customer confirmation and usage.
How do I get informed and confirm my participation in this program?
You will receive a WhatsApp notification containing information about the speed upgrade and the additional subscription fee. If you do not wish to receive the upgrade, you can select the “Disagree” button. You can respond until December 15, 2025. If there is no response by that date and you continue using the service, the fee adjustment will apply according to the applicable Terms and Conditions.
What if I do not agree with the speed upgrade?
If you do not wish to receive a speed upgrade, you can confirm this via WhatsApp and email before December 15, 2025. However, if you still do not wish to receive a speed upgrade, you can request to revert to your previous speed and subscription fee through Call Center 188, e-care, or GraPARI Telkomsel.
How do I ensure maximum speed after the upgrade?
For the best experience, especially for customers upgrading speed from 100Mbps to 150Mbps, make sure your IndiHome modem (Optical Network Terminal) device is the latest model. Contact Call Center 188 or visit GraPARI Telkomsel for ONT replacement to optimize your connection.