Internet Upgrade Speed – IndiHome

The Internet Speed Upgrade program enhances customers’ internet speed, allowing you to enjoy a faster and more stable connection to support your daily digital activities—such as streaming, working from home, online learning, and gaming. A faster internet connection provides a smoother and more efficient online experience, while also being part of a shared effort to advance digital services in Indonesia.

You will enjoy faster internet speeds with an affordable monthly fee adjustment, delivering greater value through a more stable and reliable connection for your everyday digital needs. In addition, you will receive exclusive loyalty points (Telkomsel Poin) that can be redeemed for a variety of attractive offers available. Check here for more details.

You can receive a one-time benefit of double Telkomsel Poin based on the applicable additional fee.

• An additional billing fee of Rp10,000 will earn an extra 200 points.
•  Rp15,000 will earn an extra 300 points, and Rp20,000 will earn an extra 400 points.

Customers eligible for this speed upgrade are those subscribed to IndiHome packages with speeds of 20 – 50Mbps.

Customers will receive this speed upgrade service in October 2025, while an additional monthly fee will apply to their November 2025 bill, depending on their confirmation and usage.

You will receive a notification via WhatsApp containing details of the speed upgrade and the additional subscription fee. If customers do not wish to receive the upgrade, they may select the “Disagree” option. Customers can respond until October 15, 2025. If no response is received by that date and the customer continues to use the service, the fee adjustment will be applied in accordance with the applicable terms and conditions.

If you do not wish to receive a speed upgrade, you can confirm this via WhatsApp and email before August 15, 2025. However, if after that there are customers who do not wish to receive a speed upgrade, customers can request an adjustment to the speed and subscription fee to the previous package via Call Center 188, e-care and GraPARI Telkomsel.