Telkomsel eSIM

SIMPATI eSIM  is a digital SIM service that provides internet quota and allows easy activation without requiring a physical SIM card.

SIMPATI eSIM  offers the following benefits:

• The number remains active for up to 1 year.
• Flexibility to choose a preferred phone number.
• Various payment methods are available.
• Easy and fast activation without a physical SIM card.

The Vidio Gold subscription benefit is valid for 1 month, allowing customers to enjoy movies, series, and live TV channels.

Yes. SIMPATI eSIM  is available in several package variants, offering 3GB or 5GB of Internet Quota with validity periods ranging from 14 to 30 days.

SIMPATI eSIM  is available through the Telkomsel website (tsel.id/esim), the GoPay app, and selected digital banking channels.

SIMPATI eSIM  can be used on devices that support eSIM technology, including Apple, Samsung, Huawei, OPPO, Xiaomi, Honor, Vivo, and other brands. For the complete list of compatible devices, please visit the official SIMPATI eSIM  page.

Indonesian citizens must prepare their National Identity Number (NIK) as stated on their ID card (KTP) and Family Registration Card (KK) number. Foreign nationals must provide a Limited Stay Permit Card (KITAS) for data verification.

A maximum of 3 eSIM numbers can be registered using one NIK and KK number.

You can activate your eSIM by scanning the QR Code or manually setting it up through the device settings. Once the eSIM profile is installed, you must complete the registration process using the required information.

No. One eSIM profile can only be used on one device at a time. A QR Code that has already been scanned and activated on one device cannot be directly used on another device.

Yes. The QR Code is confidential and personal. You must keep it secure and must not share it with others.

Yes. You can transfer your eSIM profile to a new device by deleting the eSIM profile from the previous device and then scanning the QR Code on the new device, following the activation instructions.

Customers can restore their eSIM profile by scanning the QR Code again, subject to the applicable QR Code scanning terms and conditions.

Please try the following steps:

• Turn on Airplane Mode for a few seconds, then turn it off.
• Turn the VoLTE feature on and off.
• If the services are still unavailable, customers can contact the Telkomsel Call Center at 188.

Yes. You can purchase additional packages for their eSIM number through the MyTelkomsel App or Direct Code (UMB), subject to package availability.

Hotspot or tethering usage is subject to device compatibility and the applicable package terms and conditions.

Telkomsel RoaMAX eSIM is a new technology that allows customers to use roaming services and access Telkomsel roaming partner networks while abroad on customer devices without using a physical SIM card.

• Easy and Practical, because it optimizes the dual SIM feature on telecommunications devices that support eSIM without a physical SIM card (no need to change cards).
• Instant Activation with SIMPATI (prepaid) eSIM activation process & roaming services with one journey activation.
• Affordable Prices by offering a RoaMAX eSIM package at a price of Rp160,000 to stay connected while abroad.
• Wide Coverage that can reach up to 85 countries in Asia, Australia, Europe, America, and Canada.

Purchases can be made via the official web-based online shop from Telkomsel (TShop) or via the following link https://tsel.id/esim-roamax.

All Indonesian citizens, both Telkomsel customers or non-Telkomsel customers, can buy Telkomsel RoaMAX eSIM.

Devices that support using eSIM include: Apple, Samsung, OPPO, Huawei, Google Pixel, and Xiaomi.

Telkomsel RoaMAX eSIM provides a RoaMAX eSIM package with a Roaming Quota of 10GB, priced Rp160,000, which is valid for 7 days and covers 85 countries.

Telkomsel RoaMAX eSIM has wide coverage in up to 85 countries: Albania, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Brunei Darussalam, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hawaii, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Moldova, Mongolia, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore , Slovakia, Slovenia, South Korea, Spain, Sri Lanka , Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uzbekistan, Vatican, Vietnam.

Yes. To be able to enjoy all services in Telkomsel network, customers are required to register their eSIM using their NIK (ID Number) and KK (Family Registration Card) Number via SMS to 4444 with the format REGNIK#KK Number#

Yes, customers can buy other RoaMAX packages via the MyTelkomsel App or UMB *266# and can also top up their eSIM number or buy domestic Telkomsel packages.

Yes, Telkomsel RoaMAX eSIM quota can be used for tethering.

No, RoaMAX eSIM cannot be used on more than 1 device. QR code from 1 customer number that has been scanned and installed on 1 device cannot be scanned again on another device.

Yes, customers can move their eSIM number by:

• Disconnect number and device:
  Press the "Settings" menu > select "Cellular" > esim_0851xxxx (delete/remove).
• Then register on a new device using the same number:
  Press the "Settings" menu > select "Cellular" > select "Add/Add eSIM" > Scan the QR Code.

Customers can reset by scanning the QR Code again.

Customers can scan the QR Code 1 time. Once the eSIM is active, the QR code cannot be used on other devices. To be able to use the QR code on another device, customers must remove the eSIM on the first device.

Customers can visit GraPARI or contact the Telkomsel Call Center 188 (domestic) or +628110000333 (overseas) without additional fees.

Halo⁺ package is a new package for Telkomsel Halo customers that offers internet quota of up to 350GB, voice calls and SMS to all domestic operators, and Roaming Quota. Halo⁺ package will be automatically renewed following Telkomsel Halo billing cycle/period.

Halo⁺ package is available for Telkomsel Halo new customers, customers who switch from Telkomsel PraBayar to Telkomsel Halo, and Telkomsel Halo existing customers. For Telkomsel Halo's existing customers, you can switch to Halo⁺ starting from the Rp100,000 variant.

No, the package price does not include VAT.

Yes, you can switch from Telkomsel PraBayar (prepaid) to Telkomsel Halo (postpaid) to get Halo⁺ package. You can sign up using the same number without coming to GraPARI by accessing this page.

1. Prices do not include VAT.
2. Package fee will be charged proportionally (prorated).
3. The package is the main package that is subscription (automatically renewed in the next billing period).
4. Internet quota can be used throughout the Telkomsel network without being limited to a certain application or time.
5. Voice and SMS Quota are valid for all domestic operators (not valid for international calls/roaming which will be charged separately).
6. If the customer has an Extra Kuota or Extra Nelpon package, the quota for the Extra Kuota or Extra Nelpon package will be consumed before the main package quota.
7. After the internet quota runs out, activate the Extra Kuota package to continue to be able to access the internet.
8. Halo Roaming Quota will be active together with Halo⁺ Package, the quota validity period follows the billing period and is automatically extended.
9. Halo Roaming Quota can be used in more than 100 countries and will be consumed if the customer travels in that country.
10. Customers can redeem Telkomsel Poin with various attractive benefits through the MyTelkomsel App or through this link.
11. Customers have the right to activate 1 ExtraBenefit by accessing Halo Lifestyle page (no additional fee).
12. ExtraBenefit can be used to obtain digital service subscription packages such as Disney+ Hotstar, Langit Musik Premium, Prime Video Mobile, and Vidio Platinum Mobile.
13. Extra Benefit offers may change according to Telkomsel's provisions. The ExtraBenefit amount will be automatically updated (reset) for each billing cycle according to the active Halo⁺
14. More complete information can be accessed here or by calling Call Center 188.
15. Based on certain considerations based on Telkomsel's own policy from time to time, or if requested, ordered, or instructed by laws and regulations or the competent authority, Telkomsel with and/or without prior notification information to the Customer, has the right to make updates, changes and adjustments to the types of packages, benefits, and/or other derivative services available on Telkomsel Halo (kartuHalo) Customers (“Telkomsel Halo Services”).
16. Unless otherwise determined by Telkomsel and with due regard to the rights of the Customer as a consumer. Updates, changes and adjustments to the Telkomsel Halo Service will have an impact on the migration of the Telkomsel Halo Service that Telkomsel is using unilaterally.

1. The Halo number will have the status "reserved" when it has been selected. If registration is not completed and repeated on the same day, the number cannot be selected again until the next day after 00:01 GMT+7.
2. If registration is incomplete by 23:59 GMT+7 on the same day, the Halo number will return to "available" status before the upfront payment.
3. After the upfront payment is successful, the selected number will be "reserved" for 30 days.
4. The upfront payment will be used to pay the first month's Halo bill.
5. If the upfront payment has been successfully made and it turns out that the Halo subscription has failed due to data validation or other technical problems. In that case, refunds can be requested by providing details, such as full name according to the savings account, bank account number, and bank name.
6. The refunded funds are the upfront payment (1x monthly fee for the Halo⁺ package) minus the transfer fee according to the bank.
7. Customers will receive refunds within 14 working days.

The mechanism to purchase eSIM products for SIMPATI customers are as follows:

1. SIMPATI eSIM is a digital SIM service that can be activated without requiring a physical SIM card.
2. The SIMPATI eSIM number remains active for 1 year from the date of activation.
3. Customers can choose their preferred eSIM number from the available options and make payments using the provided payment methods.
4. SIMPATI eSIM is available through the Telkomsel website at tsel.id/esim, the GoPay app, and selected digital banking channels in partnership with Telkomsel.
5. SIMPATI eSIM can only be used on devices that support eSIM technology. The list of compatible devices is available on the official SIMPATI eSIM  
6. For registration, Indonesian citizens must provide their National Identity Number (NIK) as stated on their ID card (KTP) and Family Card (KK) number. Foreign nationals must provide a Limited Stay Permit Card (KITAS) for data verification.
7. One NIK and KK number can be used to register a maximum of 3 eSIM numbers.
8. eSIM activation can be completed by scanning the QR Code or through manual setup in the device settings. Once the eSIM profile is installed, customers must complete the registration process using the required information.
9. One eSIM profile can only be used on one device at a time. A QR Code that has already been scanned and activated on one device cannot be directly used on another device.
10. The eSIM QR Code is confidential and personal. Customers must keep it secure and must not share it with others.
11. Customers can transfer their eSIM profile to another device by deleting the eSIM profile from the previous device and scanning the QR Code on the new device, in accordance with the applicable activation instructions and terms.
12. If the eSIM profile is accidentally deleted from the device, customers can restore it by scanning the QR Code again, subject to the applicable QR Code scanning terms and conditions.
13. If the eSIM has been successfully activated but cannot be used for SMS, voice calls, or internet services, customers can try turning Airplane Mode on for a few seconds and then turning it off, as well as turning the VoLTE feature on and off. If the issue persists, customers can contact the Telkomsel Call Center at 188.
14. Customers can purchase additional packages for their eSIM number through the MyTelkomsel App or Direct Code (UMB), subject to package availability.
15. Hotspot or tethering usage is subject to device compatibility and the applicable package terms and conditions.
16. The use of internet quota and the Vidio Gold subscription benefit is subject to the respective service terms and conditions.
17. If customers experience issues with the Vidio Gold voucher, they can contact the Telkomsel Call Center at 188.
18. Package prices are inclusive of Value Added Tax (VAT).
19. By purchasing and using SIMPATI eSIM, customers acknowledge that they have read, understood, and agreed to the Telkomsel General Terms and Conditions of Service and Telkomsel Privacy Policy.