Winners from both ways can win a trip to Portugal under these conditions:
The winners of the SERU to Portugal racing program are customers with the highest number of transactions during the program period who also meets the program's Terms & Conditions.
Meanwhile, the winner of the UGC Video Vlog Giveaway will be selected by a panel of judges based on criteria including concept and storytelling, visual and audio aesthetics, creativity, execution, and how effectively the #SERU product message is conveyed, provided that the participant also meets the program's Terms & Conditions.
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Additional Information
What is the SERU to Portugal program?
SERU to Portugal is a program for loyal Telkomsel customers who meet the eligibility requirements for a chance to win a trip to Portugal.
Who is eligible to participate in the SERU to Portugal program?
The program is open to loyal Telkomsel customers who have maintained an active subscription for at least 3 years and are at least 25 years old at the time of registration.
When does the SERU to Portugal program take place?
The program runs from November 1 - 30, 2026.
What are the requirements to participate in the SERU to Portugal program?
Participants must meet the following requirements:
Have an active Telkomsel subscription for at least 3 years.
Be at least 25 years old at the time of registration.
Possess a valid passport with an expiration date at least 6 months beyond the planned departure date for the trip to Portugal.
Follow all official SIMPATI social media accounts.
Purchase a SERU Package and complete the official registration form with accurate and valid information.
How do I participate in the SERU to Portugal program?
Follow these steps:
Purchase a SERU Package via the official program link at tsel.id/seru.
Fill out the official registration form completely and accurately at tsel.id/formportugal.
Monitor your ranking updates via the program's leaderboard.
Where do I purchase a SERU Package to participate in this program?
Participants must make their purchase through the official program link provided by the organizer.
Where do I register for the SERU to Portugal program?
Participants can register via the official form link provided by the organizer.
How do I check my ranking in this program?
Participants can monitor their ranking updates periodically via the program's leaderboard.
What is the SIMPATI Video Submission program?
The Video Submission program is a cinematic vlog competition for SIMPATI customers, offering the chance to win a trip to Portugal by showcasing creativity and compelling stories featuring the SERU Package.
How do I participate in the Video Submission program?
Participants must purchase one SERU Package (valued at Rp250,000) via the official link.
Create a video according to the specified requirements and upload it to Instagram Reels.
Post a comment saying "DONE" on the UGC Vlog Giveaway post on the official SIMPATI Instagram account.
What are the required themes and elements for the video?
The video must be a cinematic "daily-life" vlog, centered on the theme: "Pasti Lancar, Pasti Nyaman, Pasti Untukmu." The video must show the purchase process or proof of purchase for the SERU Package, illustrating how the package enhances daily activities, and explain why the participant deserves to win the trip to Portugal.
What are the requirements for uploading the video to Instagram?
The video must be uploaded via Instagram Reels, tagging the @SIMPATI account and including the hashtags #TripSERUkePortugal and #SERU. After uploading, participants must comment "DONE" on the program's official post.
Must the participant's Instagram account be public?
Yes. The participant's Instagram account must not be set to private throughout the duration of the program, up until the announcement of the winners. Participants are also required to complete the official registration form with accurate and valid information and submit proof of purchase in accordance with the program's guidelines.
How are the winners of the Video Submission competition determined?
Winners are selected by a panel of judges based on the concept and storytelling, visual and audio aesthetics, creativity, execution, and how effectively the message regarding the SERU product is conveyed.
Do the submitted videos remain the property of the participants?
Yes. The videos remain the property of the participants; however, the organizers reserve the right to use them for the purpose of publicizing and promoting the program, without any additional compensation.
Are all Telkomsel customers eligible to participate in this program?
No. This program is not open to employees, agents, service providers, business partners, or the immediate or biological family members of individuals associated with Telkomsel or its affiliated companies.
Where is the departure meeting point for the winners?
The departure meeting point for all winners is in Jakarta.
Are travel costs from the winner's city of origin to Jakarta covered by the organizer?
No. Transportation costs, accommodation, and personal expenses incurred while traveling from the city of origin to the meeting point in Jakarta, as well as the return trip, are the sole responsibility of each winner.
Are winners required to have a passport?
Yes. Winners must possess a valid passport with an expiration date at least 6 months beyond the planned departure date for the trip to Portugal, and must also meet all other travel administrative requirements.
Are winners required to participate in documentation activities during the trip?
Yes. Winners must be willing to be documented throughout the trip and grant the organizer permission to use, edit, reproduce, and publish such documentation for promotional purposes of SIMPATI/Telkomsel, in accordance with the applicable Terms and Conditions.
Will the participants' data and documents be verified?
Yes. The organizer reserves the right to re-verify all data and documents submitted by participants.
Can a win be revoked?
Yes. A win may be revoked if a participant is found to not meet the program requirements, if there are discrepancies in the data, if there are prohibited affiliations, or if the participant fails to fulfill administrative requirements within the specified timeframe. The organizer reserves the right to reallocate the win to another participant.
Can the decision regarding the winners be contested?
No. The organizer's decision in determining the winners is absolute, final, and cannot be contested.
Where do I read the complete Terms and Conditions for the SERU to Portugal program?
Participants may read the complete Terms and Conditions on the official program page before registering. By participating in this program, participants are deemed to have read, understood, and agreed to all applicable terms and conditions.
SERU to Portugal Racing
Please read the following Terms and Conditions carefully before participating in this program. By participating in this program, participants are deemed to have read, understood, and agreed to all applicable terms and conditions.
Participant Qualifications & Requirements
Participants must be loyal Telkomsel customers with an active subscription period of at least 3 (three) years.
Participants must be at least 25 (twenty-five) years of age at the time of program registration.
Participants must possess a valid passport with an expiration date at least 6 (six) months beyond the planned departure date to Portugal.
Participants must follow all official SIMPATI social media accounts.
This program is NOT OPEN to employees, agents, service providers, business partners, or immediate family members of employees of Telkomsel or its affiliated companies.
The organizer reserves the right to unilaterally revoke a winner’s status if any indication of the aforementioned employment or familial relationships is discovered.
Participation Mechanism
Participants must purchase a SERU Package via the following official link: tsel.id/seru.
Participants must complete the official registration form with accurate and valid information via the following link: tsel.id/formportugal.
Monitor ranking updates regularly via the program leaderboard.
Winner & Departure Terms
Meeting Point: The designated meeting point for the departure of all winners is in Jakarta.
Domestic Transportation Costs: All transportation costs, accommodation, and personal expenses incurred from the Participant’s city of origin to the meeting point in Jakarta (and for the return journey) are the sole responsibility of the Participant/Winner.
Documentation & Publication Rights: Winners must consent to being documented throughout the trip and grant the Organizer a full, irrevocable, and royalty-free license to edit, reproduce, and publish any photos, videos, audio, or related content across all social media channels, paid advertisements (digital ads), and any official promotional media for SIMPATI/Telkomsel, without any limitations regarding time, territory, or additional compensation.
Miscellaneous Provisions
The Organizer’s decision in selecting the winner is absolute, final, and not subject to appeal.
The Organizer reserves the right to re-verify all data and documents submitted by the Participant.
If a Winner fails to meet administrative requirements (including, but not limited to, the validity of personal documents required for visa processing) within the specified timeframe, the Organizer reserves the right to revoke the win and reallocate it to another participant.
Video Submission SIMPATI
Please read the following Terms and Conditions carefully before participating in this program. By participating, you (the "Participant") are deemed to have read, understood, and agreed to all applicable terms and conditions.
Participant Qualifications & Requirements
Participants must be active SIMPATI customers.
Participants must be loyal Telkomsel customers with a minimum subscription tenure of 3 (three) years.
Participants must be at least 25 (twenty-five) years of age at the time of program registration.
Participants must possess a valid passport with an expiration date at least 6 (six) months beyond the planned departure date to Portugal.
Participants must follow all official SIMPATI social media accounts.
This program is NOT OPEN to employees, agents, service providers, business partners, or immediate family members of Telkomsel or its affiliated companies.
The Organizer reserves the right to unilaterally revoke a winner’s status if any employment or familial connection, as described above, is discovered.
Content Guidelines & How to Participate
Participants must purchase the SERU Package once, at a cost of Rp250,000, via the following official link: tsel.id/seru.
Video Concept: Participants must create an engaging, cinematic "daily-life" vlog that captures the spirit/vibe of "Pasti Lancar, Pasti Nyaman, Pasti Untukmu."
Required Content Elements:
Show the purchase process or proof of purchase for the SERU Package within the video. Submit via the following form: tsel.id/formportugal.
Explain the role and benefits of the SERU Package in supporting your daily activities.
Provide a compelling reason why you deserve to be selected for the trip to Portugal.
Include the official hashtags: #TripSERUkePortugal and #SERU.
After uploading their video, participants must post a comment saying "DONE" on the official SIMPATI Instagram account’s UGC Vlog Video Giveaway post.
Account Requirements: Participants' Instagram accounts must remain public (not set to private) throughout the program period, up until the announcement of the winners.
Participants must complete the official registration form accurately and in full via the following link: tsel.id/formportugal.
Judging Criteria
Winners will be evaluated and selected by a panel of judges based on the following indicators:
Concept & Storytelling: A strong, engaging, and inspiring narrative flow.
Visual & Audio Aesthetics: Quality of cinematography, lighting, transitions, and audio clarity.
Creativity & Execution: Originality of the idea and the polish of the video’s execution.
Product Message Alignment: The accuracy and depth with which the #SERU product message is conveyed.
Winner Selection & Judges' Decisions
The judges' decisions regarding the selection of winners are absolute, final, and not subject to appeal.
While participants retain ownership of their submitted videos, the Organizer reserves the right to use them for the program’s publication and promotional purposes without additional compensation.
If a selected winner fails to meet administrative requirements within the specified timeframe, the Organizer reserves the right to disqualify them and award the win to another participant.
The Organizer reserves the right to re-verify all data and documents submitted by participants.
If a winner fails to meet administrative requirements (including, but not limited to, the validity of personal documents required for visa processing) within the specified timeframe, the Organizer reserves the right to revoke the win and award it to another participant.
Winner Arrangements & Departure
Meeting Point: The designated meeting point for the departure of all winners will be in Jakarta. Domestic Transportation Costs: All transportation costs, accommodation, and personal expenses incurred from the participant's city of origin to the designated meeting point in Jakarta (and for the return journey) are the sole responsibility of the participant/winner.
Content Creation Obligation (For Cinematic Vlog Winners): Winners selected via the Cinematic Vlog category are required to produce supporting content throughout the trip to Portugal—such as event recaps, daily travel recaps/vlogs, and other promotional material—in accordance with the instructions and requirements of the organizing team/SIMPATI.
Winners must consent to being documented throughout the trip and grant the organizers full, irrevocable, and royalty-free permission to edit, reproduce, and publish any photos, videos, audio, or related content across all social media channels, paid advertisements (digital ads), and any official promotional media for SIMPATI/Telkomsel, without any limitations regarding time, geography, or additional compensation.