Register your prepaid number easily and securely. With face recognition, your identity gets accurately verified as regulated by the government.
Is registration using a National Identification Number (NIK) and Family Card (KK) number still possible?
Yes, self-service registration for physical SIM cards can still be done using your NIK and KK (Family Card) number until July 19, 2026.
What is SIMPATI Customer Registration?
SIMPATI Customer Registration is a mandatory personal identity registration process for new SIMPATI card customers whose data has not been validated ("Customers") using valid population identity data as recorded by the Directorate General of Population & Civil Registration, Ministry of Home Affairs of the Republic of Indonesia ("Ditjen Dukcapil"). These customer registration requirements also apply to prospective postpaid customers.
What are the goals and benefits of SIMPATI card registration for telecommunications service customers?
Is SIMPATI card biometric registration only applicable to new customers?
SIMPATI card registration is mandatory for new customers or customers who re-register voluntarily.
Can I register my SIMPATI cards by myself?
Yes, you can register your SIMPATI cards through the Telkomsel website or the MyTelkomsel App.
Can SIMPATI card biometric registration also be done at GraPARI and Telkomsel outlets?
Yes, customers can also visit the GraPARI or Telkomsel outlet closest to their residence to complete biometric registration.
What requirements must customers meet to register their SIMPATI cards?
What information is required to register a SIMPATI card?
The required information includes:
Can prospective and existing customers who do not yet have a Family Card (KK) or e-KTP register?
Yes, they can. If customers do not yet have an e-KTP, they can still register using the NIK information contained in their Family Card (KK). However, if customers do not yet have a Family Card (KK), they cannot register.
How do I register a SIMPATI card?
Customers can visit Telkomsel outlets or register on the Telkomsel.com website or the MyTelkomsel App.
How do foreigners register a SIMPATI card?
Foreigners can register a SIMPATI card by visiting a GraPARI officer or Telkomsel outlet and bringing their ID card, such as a passport, a KITAS, or a KITAP.
How long does the validation process take?
Validation is part of the registration process and takes 2-5 minutes.
What are the consequences if a customer does not register?
The SIM card will be inactive, and customers will not be able to make calls, send SMS, or access internet data.
What should I do if I have difficulty registering?
You can visit the nearest GraPARI/Telkomsel outlet or call the Call Center at 188.
What should I do if I experience difficulties or issues with my data (e.g., National Identification Number (NIK) cannot be found)?
If you experience issues with your data, please contact the Directorate General of Civil Registration (Dukcapil) customer service or visit www.dukcapil.kemendagri.go.id or call the Call Center at 1500537 (during business hours).
Is there a limit to the number of numbers that can be registered?
A maximum of three prepaid numbers can be registered for each NIK (ID number).
What about numbers registered under the name of corporations (not individuals)? Do they still have to register and are they only allowed to activate three numbers under one telecommunications service provider? Or do they have to follow the rules for i
It depends on its intended use. If the number is used for an individual (an employee or member of a corporation), individual registration is required in accordance with applicable regulations.
However, if the number is used for M2M/IoT purposes, it must be registered using the identity of the person in charge (PIC) of the corporation in accordance with applicable regulations.
Do all the registration requirements above apply to postpaid and non-cellular customers?
Yes, all of the requirements above apply to postpaid and non-cellular customers.