IndiHome Registration

3-step registration, installed within 3x24 hours

Sign up for a new IndiHome in 3 simple steps! We guarantee your service will be installed in 3x24 hours with compensation.

Register now in 3 easy steps

Pick location & package

Open MyTelkomsel App or click "Register Now" on this page.

Wait and enjoy the service

Prepare your ID, fill in your personal data, and wait for the confirmation.

Installation process

The service will be installed 3x24 hours after confirmation of installation.

Additional Information

What is IndiHome 3-Step Registration progrm?

It’s an initiative program from IndiHome where customers can register to IndiHome in simpler, 3-step way and guaranteed to be installed in 3x24 hours. Customers will get compensation if we don’t complete the installation in 3x24 hours from your registration date.

Who can join this program?

All customers who register for a new IndiHome installation via digital self-service (MyTelkomsel & Telkomsel.com) throughout Indonesia.

What compensation will I get if the installation exceeds the 3x24-hour agreement?

Customers can choose between Speed on Demand (7 days) or Disney+ Hotstar IPTV:

Speed on Demand compensation is a free bandwidth upgrade to a higher level for 7 days.
Disney+ Hotstar compensation is a free OTT service for 30 days through IndiHome IPTV.

The compensation options are subject to change.

If I choose to sign up for Orbit, will the 3x24-hour agreement apply?

The 3x24 hour target only applies to customers who choose IndiHome.

What situations nullify the 3x24-hour agreement?

Customers didn’t respond when our technician contacted them to confirm the installation.
Customers are not present when our technician contacts them at the scheduled installation time.
Customers choose to subscribe Orbit.
Force majeur.

When and where does this program run?

This program runs from March 7, 2024 nationally.

Is there any time limitation for customers to redeem the compensation?

Yes. You must redeem the compensation within 30 days since the service is active. If within 30 days you don’t redeem it, it will be forfeited.

Where do I redeem the compensation?

You can redeem it via the link sent to you via WhatsApp.

If there’s no IndiHome network at my location, will the 3x24-hour agreement apply?

If you want to wait until IndiHome service is available at your location, the time agreement doesn’t apply.

How long does the compensation claim take?

It takes 24 hours since you submit your claim.

I have already submitted the claim, but the compensation is not yet active. What should I do?

Please contact Call Center 188 or the nearest GraPARI, with a 24-hour target.

What if I don’t get compensation when the installation takes more than 3x24 hours?

Please contact Call Center 188 or the nearest GraPARI, with a 24-hour target