Program Information

KARTUHALO PACKAGE TERMS & CONDITIONS

kartuHalo bundling mechanism:

1. Customer should prepare valid ID (KTP) and Family Card (KK) number before making the transactions.
2. All data from ID and Family Card will later be used to validate the customers’ eligibility to get kartuHalo bundling package or not.
3. If customers have unpaid bills from previous Telkomsel service, they need to complete all of the bills first to get kartuHalo bundling package. If not, then customers should be advised to have the prepaid bundling.
4. After the customers’ data has been validated, the customers will later be asked to fill out new kartuHalo subscription form at the chosen stores.

HALO DEVICE PLAN PACKAGE TERMS & CONDITIONS

1. Entertainment Quota is only valid to access MAXstream, GamesMAX, and MusicMAX (premium subscription not included).
2. After your subscription ended, your package will be switched to HaloKick! regular package. Please check this page for further information.
3. Customers are not allowed to change the package if the Halo Device Plan subscription contract is still active. Customers can buy the Extra Quota package when the quota has been all used up.
4. Customers who have installments through kartuHallo are not allowed to unsubscribe in the middle of the contract. If customers decide to terminate the contract, they have to pay the device installment with the following calculation: remaining months x device installment fee.
5. If you unsubscribe or terminate your kartuHalo number, your number will be deactivated. If you want to reactivate your number, you have to pay all of your overdue bills and your remaining bundling package quota cannot be returned. Your package will be switched to HaloKick! regular.
6. The CLS (Credit Limit Service) will be rounded to Rp1 and the International Roaming will be deactivated. If you want to change the CLS and activate the International Roaming feature, you have to bring ID card (KTP) and Family Card number (KK) to GraPARI to be revalidated.
7. Any excess in voice and SMS quota usage will be charged with the kartuHalo basic tariff. Detailed information can be accessed here.