Program Information

Program Terms & Conditions:

1. The price stated on Erafone and GraPARI includes the device and kartuHalo package prices.
2. The device and kartuHalo package that have been purchased cannot be returned.
3. Customers will receive kartuHalo SIM card to be activated and to enjoy kartuHalo’s monthly bonus.
4. kartuHalo activation mechanism shall follow Erafone and GraPARI’s terms and conditions.

kartuHalo Package Terms & Conditions:

1. Entertainment quota can be used to access MAXstream, MusicMAX, and GamesMAX (does not include premium service).
2. Telkomsel POIN will be given every month for 6 months. E.g.: For Halo Device Plan 495K, you will get 800 POIN. In the 1st to 5th month, you will get 130 POIN/month and 150 POIN on the 6th.
3. For kartuHalo migration customers, a postpaid number cannot be changed back to prepaid (simPATI/KARTU As/Loop). Remaining quota & prepaid package (CUG, TM/JagoanSerbu, MKios, etc) will be terminated and cannot be used anymore while the remaining Telkomsel POIN will be transferred to kartuHalo.
4. After your subscription ended, your package will be switched to Halo●Kick! regular package. Please check http://www.telkomsel.com/kartu-halo/halo-kick.
5. Customers are not allowed to change the package during the Halo Device Plan subscription active contract. Customers can buy Extra Quota package when the quota has been all used up.
6. If you unsubscribe or terminate your kartuHalo number, your number will be deactivated. If you want to reactivate your number, you have to pay all of your overdue bills and your remaining bundling package quota cannot be returned. Your package will be switched to Halo●Kick! regular package.
7. Customers’ Credit Limit Service (CLS) will be set to Rp1. If you want to upgrade your CLS, please call Telkomsel 188 (free of charge).
8. International Roaming feature has not been activated for migration customers. Please visit the nearest GraPARI for the International Roaming limit request. For new kartuHalo customers, the International Roaming service has been activated with a limit of Rp2,500,000.
9. kartuHalo package is valid in accordance with the billing period. The remaining internet, voice, and SMS quotas will not be accumulated to the next period. If you ran out of quota before the scheduled period, you will be charged with a basic (non-package) tariff. Please check http://www.telkomsel.com/halo-paket-tarif.
10. For more information related to kartuHalo packages, please contact Telkomsel kartuHalo Customer Service at 188 (or call 08071811811 for non-Telkomsel).
11. By participating in this program, customers are deemed to understand and agree to all terms and conditions applied. Erafone and GraPARI have the right to cancel the customer’s order if we found misconduct by the customer.